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Sunset Ford - Service Center

Sumner, WA

3.4
483 Reviews
Call Service Center (253) 826-7383

483 Reviews of Sunset Ford - Service Center

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November 18, 2021

Service was very quick and vehicle was done in 2 hours. I would highly recommend this dealership More

by lml7400
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Report | Print
Nov 19, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 17, 2021

Sunset Ford has always been professional, courteous and responsive to our requests when servicing our truck More

by RJBUNDERWOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
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Nov 17, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 17, 2021

Asked for a diagnostic and told me what was wrong but didn't fix it More

by nascarfan85us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Dec 04, 2021 -

Sunset Ford responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com

Dec 04, 2021 -

nascarfan85us responded

My car is back with them still same problem but have changed the part that they said so now hopefully with the diagnostic again they can fix the problem will see what happens

November 14, 2021

They got me in right away when no one else could and took care of all my needs. More

by HARRISON204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My service tech
Report | Print
Nov 14, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 13, 2021

Very nice, calm environment. Quick appointment schedule and love the shuttle service. See you againsoon More

by WENGER60
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 14, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 12, 2021

I was out in less than an hour which I appreciate. Staff was very courteous and professional. More

by nelson-brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Holmes
Report | Print
Nov 14, 2021 -

Sunset Ford responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 11, 2021

They are awesome Rachel and Tammy and the crew there are professional,my appointment was 4pm,they took me in 3 hours early an hour later I get a called my vehicle was ready to pick up. More

by limzjrleaito26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Report | Print
Nov 12, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 11, 2021

Once again, your service personnel were friendly, provided a fair price and were q I ick to serve. Thanks for your excellent service! More

by artpierce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR and Chris and the lady at the counter
Report | Print
Nov 12, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 10, 2021

Service was good. Won't recommend sunset again to any of Service was good. Won't recommend sunset again to any of my friends due to management and owners More

by Sjohnson9393
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scotts, Aaron, Austin
Report | Print
Nov 10, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 10, 2021

The worst services ever, they doesn't care abut give a a good service. Scott is the name of the person who attende me More

by ANDREAJAZMYN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Nov 18, 2021 -

Sunset Ford responded

Once more, we apologize for the unacceptable standard of customer service you experienced on your visit. Sunset Auto Family strives to provide perfect satisfaction to all of our customers, but sometimes mistakes happen and things fall through the cracks. However, even if no one is perfect, Sunset Ford makes it a point to make things right when things go wrong. We are sending you a refund for your service bill and have logged your complaints for future training opportunities. We hope to see you back soon. Thank you for your service and your time.

Nov 18, 2021 -

ANDREAJAZMYN responded

Thank you for your response, I agree with you no one's is perfect, I hope next time we need a services everything gone better, God bless you

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