Sunset Hills Subaru - St Louis

They were friendly, helpful and went above and beyond when a warranty issue required next day arrival of the needed part. Without my asking they gave me a loaner car to drive about 80 miles to where we l when a warranty issue required next day arrival of the needed part. Without my asking they gave me a loaner car to drive about 80 miles to where we lived and drove our car out to us the next day when the repair was completed. That's tremendous service. We bought our 2024 Ascent from Sunset knowing that they had repaired hail damage. Before we took delivery they discovered that the hail had damage the glass of the sunroof and replaced the glass. I probably would not have known about the sunroof damage until much later. That kind of thoroughness and honesty is quite remarkable. I have bought a few new vehicles in the past but I have never had such great service.d More

Fabulous experience with Rob (sales) and Rich (finance). I cam in knowing what I wanted and they respected and validated my choices. I didn't feel pressured or lead around at all and they made sure I unders I cam in knowing what I wanted and they respected and validated my choices. I didn't feel pressured or lead around at all and they made sure I understood and was happy with what I wanted. In addition, the dealership was well-organized and peaceful so you could actually think through very expensive decisions. The music was kept to a pleasant level and the service center is airy and has a full snack and soda fountain bar with coke products. All business is conducted inside of glass walled offices with NO outside noise or distractions. More

We bought our our outback because of the safety features, loves it so much upgraded to the Ascent. Excellent dealings with St. Louis Subaru. My absolutely favorite thing is that the dealership has a 1,000 m loves it so much upgraded to the Ascent. Excellent dealings with St. Louis Subaru. My absolutely favorite thing is that the dealership has a 1,000 mile checkup AND offers for you to come back to go over any features you have questions about.. there are a few even previously owning a Subaru!!! Too notch. Absolutely love the Ascent, ride and handles effortlessly. More

The people we have worked with have all been very helpful and welcoming to us and welcoming to us More

Amal and Adam were great to work with… Highly recommend going to Sunset Hills Subaru! going to Sunset Hills Subaru! More

DANGEROUSLY MISDIAGNOSED. I reported noise on left axle, they said it was right cv axle. I trusted them to fix the noise, but I already had the right replaced a year ago. *As I reported noise on left axle, they said it was right cv axle. I trusted them to fix the noise, but I already had the right replaced a year ago. *As I was leaving, they said left side was still making noise?!* They tried to blame the repair done elsewhere, it was not a Subaru part, saying both sides were making noise. (No!) 1 of these axles had barely 20k miles and 1 had 170k. Which do you think is bad? They foolishly only test drove it in the parking lot. EMPLOYEE WAS AT MY HOUSE 3 HOURS waiting for a tow. Car knocking noise was worse, and it became clear it was urgent; I was scammed. I requested a refund. I was told they “don’t do refunds.” I live 90 min away, rarely go to STL, I wanted a refund to get the noise fixed properly at a local shop immediately. It’s not safe to drive- the cv axle could break. If it breaks, you can lose control or cause an accident, nobody knows when. They barely drove it but let me leave the dealership/take that risk! After I complained, they wanted me to drive the car 90 min to fix left side free. No, I can’t drive that far! It could damage surrounding parts, I could get stranded or hurt, and there are other drivers. I’m stuck. They offered to tow it, but a tow truck can’t get up my rural gravel road. Huge inconvenience; I was corned by their only offer of another repair- not a proper refund. I agreed to meet a tow truck at the base of my property with a loaner car. Seems nice, nope! I waited 11.30-12.50 for the initial loaner/tow truck. A guy showed up with a loaner car- NO tow truck. They forgot to call the tow truck or lied upfront! *Valet in loaner car said he was told directly to drive my car back to the dealership, he was never told about a tow.* They tried to persuade me via phone to give my keys to this man in my driveway to drive 90 min with a damaged cv axle. No! Dealership finally calls a tow, literally says “it’s on the way.” At 4pm, dragged out in incomprehensible/unforeseeable 30ish min increments (+calls/complaints/lies) a truck comes. Valet didn’t get a break. It’s uncomfortable; this man was on my property unplanned while I was home alone. It’s weird, stupid, unprofessional, dishonest, and costing me my whole day of work. Valet had to ride back in the truck, and he was not treated well by his employer. I care about it deeply. GM displayed POOR LEADERSHIP. He lacks adequate conflict resolution skills+ bragged on the phone about being at the top where he’s unaccountable to anyone. I don’t like his attitude/demeanor. He didn’t listen, was defensive, unapologetic, and insisted a damaged cv axle wasn’t dangerous. Bro! Employees can’t be honest? Problems come from the top, period. Short staffed, bad company climate, people in a rush, afraid of mistakes= bad boss. Employees are trying their best- they have to be given the right tools/coached. You messed up the diagnosis, you messed up again while trying to fix your own problem, then inappropriate on the phone. I think I’m due a refund. $940 cv axle joint repair. Did the wrong side, told me there is still noise, left a man at my house for 3 hours, made me wait 4 hours for a tow, I had to drive 3 hours to return the loaner car/pick up my own vehicle. Worth it, no. How you go about repairs? We disagreed about the lies, the GM said he would search his employees personal phones (not legal) and said he would “review the tapes” and hung up. I insisted, but wasn’t rude. They fixed left part, never should have happened, at what cost to me beyond $940!?I asked for time + safety. I offered to compromise with a partial refund for the time spent waiting for tow + returning loaner. GM told me they charge $200 for labor, how much should I get. for my time? TGM wanted the loaner car back; I was told I could use it as long as needed. Since families need this loaner, and I wanted my own car, I returned it the same day my car was fixed. GM has not issued a refund, has not returned my calls/emails, and is never there. More

They do great service, and keep in touch with me for scheduling appointments for maintenance🤙🏼 scheduling appointments for maintenance🤙🏼 More

Without belaboring the point, I cannot stand the process of buying a car. Having said that, everyone I dealt with was very friendly and helpful. The showroom was clean and accommodating. Overall, I would re of buying a car. Having said that, everyone I dealt with was very friendly and helpful. The showroom was clean and accommodating. Overall, I would recommend this dealership. More

Took three visits to have my issue resolved. Several phone calls not returned, overall lack of communication internally in the service department, parts, scheduling, etc. Did not seem to be on Several phone calls not returned, overall lack of communication internally in the service department, parts, scheduling, etc. Did not seem to be on the same page. Took off work twice with unsuccessful trips to the dealer. Very disappointing and frustrating. More

Very much new showroom. Nice staff. Easy process of buying a car. Service area nice too Nice staff. Easy process of buying a car. Service area nice too More