Sunset Hills Subaru - St Louis - Service Center

My appointment on July 17 was the best ever due to Donovan Mehl! He was so helpful with what would be done, the time he gave was perfect & the cost was reasonable! He recommended getting new tires wit Donovan Mehl! He was so helpful with what would be done, the time he gave was perfect & the cost was reasonable! He recommended getting new tires with options! We will be back for new tires! More

After multiple trips to the service department to fix an ongoing issue, I was ultimately told to go away as they could not fix the problem that their technicians agreed was still present. ongoing issue, I was ultimately told to go away as they could not fix the problem that their technicians agreed was still present. More

the service dept has always taken care of me when I have brought my car in for repairs... brought my car in for repairs... More

I’ve used this dealership since 2019 when we bought our 1st Subaru and we came back 2 years later and bought a 2nd one!! They are both running great ! 1st Subaru and we came back 2 years later and bought a 2nd one!! They are both running great ! More

The service performed was excellent and the advisors are fantastic. The ONE reason I will not recommend this dealership? They tack on a 3% processing fee whenever you use credit cards to pay!! So far debit fantastic. The ONE reason I will not recommend this dealership? They tack on a 3% processing fee whenever you use credit cards to pay!! So far debit and checks are fee free, but if you use credit expect to pay an additional 3% (this is based on your total bill, More

Bought my Subaru a year ago and had a great experience. Had 2 warnings/notifications pop up on my car and decided to schedule a service appointment. Arrived 10 minutes early and told them we would wait ins Had 2 warnings/notifications pop up on my car and decided to schedule a service appointment. Arrived 10 minutes early and told them we would wait inside. No one told us anything about how long it would be. We waited 2 hours and had no update on my vehicle. I asked if I could get a loaner because I was not planning on waiting at the dealership all day. Was told I could get a loaner and that my car would be quite a bit longer. I drove for about 15 minutes before getting a notification that was car was done. So turned around to drive back to the dealership after being told it would be awhile until it was ready. Arrived and was told there was an update my car needed and that was all it needed. I don’t think that update took 3 hours long to perform. Very disappointed in the lack of communication and I ended up wasting 4+ hours of my day. If I would have known it would haven taken that long, I would have asked for a loaner car earlier. More

All went well with my appointment. It was done in a very efficient manner. I did not have anything to worry about. Thank you! It was done in a very efficient manner. I did not have anything to worry about. Thank you! More

I got well taken care of from start to finish, excellent customer service. I was updated about my Subie’s progress during my wait, and the waiting area is comfortable, clean, and very accommodating. customer service. I was updated about my Subie’s progress during my wait, and the waiting area is comfortable, clean, and very accommodating. More

I recently took my Outback Wilderness to Sunset Hills Subaru for routine service. The staff is friendly but professional. I was kept informed during the entire process and everything was explained to m Subaru for routine service. The staff is friendly but professional. I was kept informed during the entire process and everything was explained to me upon completion. I highly recommend them for any work you need done on your Subaru. More

I have been to Sunset Hills Subaru 3 times this month for different reasons and all 3 were best handled by "walking in" without an appointment because when I tried making an appointment online I was unable t different reasons and all 3 were best handled by "walking in" without an appointment because when I tried making an appointment online I was unable to complete the process. All 3 times took less than estimated time. (These included #1.-4 new tires, 2. replace fog light bulb and 3. Missouri state inspection) I always enjoy the Praline coffee while I wait. I appreciate all of the service crew, especially Jeff, Donavan, and James and find the texting of progress to be very efficient communication. This service dept. is DEFINITELY an improvement over the old one at Webster Groves Subaru. Thank you for taking such good care of me and my "Shadow"! More