Sunset Hills Subaru - St Louis - Service Center

Bought my Subaru a year ago and had a great experience. Had 2 warnings/notifications pop up on my car and decided to schedule a service appointment. Arrived 10 minutes early and told them we would wait ins Had 2 warnings/notifications pop up on my car and decided to schedule a service appointment. Arrived 10 minutes early and told them we would wait inside. No one told us anything about how long it would be. We waited 2 hours and had no update on my vehicle. I asked if I could get a loaner because I was not planning on waiting at the dealership all day. Was told I could get a loaner and that my car would be quite a bit longer. I drove for about 15 minutes before getting a notification that was car was done. So turned around to drive back to the dealership after being told it would be awhile until it was ready. Arrived and was told there was an update my car needed and that was all it needed. I don’t think that update took 3 hours long to perform. Very disappointed in the lack of communication and I ended up wasting 4+ hours of my day. If I would have known it would haven taken that long, I would have asked for a loaner car earlier. More

All went well with my appointment. It was done in a very efficient manner. I did not have anything to worry about. Thank you! It was done in a very efficient manner. I did not have anything to worry about. Thank you! More

I got well taken care of from start to finish, excellent customer service. I was updated about my Subie’s progress during my wait, and the waiting area is comfortable, clean, and very accommodating. customer service. I was updated about my Subie’s progress during my wait, and the waiting area is comfortable, clean, and very accommodating. More

I recently took my Outback Wilderness to Sunset Hills Subaru for routine service. The staff is friendly but professional. I was kept informed during the entire process and everything was explained to m Subaru for routine service. The staff is friendly but professional. I was kept informed during the entire process and everything was explained to me upon completion. I highly recommend them for any work you need done on your Subaru. More

I have been to Sunset Hills Subaru 3 times this month for different reasons and all 3 were best handled by "walking in" without an appointment because when I tried making an appointment online I was unable t different reasons and all 3 were best handled by "walking in" without an appointment because when I tried making an appointment online I was unable to complete the process. All 3 times took less than estimated time. (These included #1.-4 new tires, 2. replace fog light bulb and 3. Missouri state inspection) I always enjoy the Praline coffee while I wait. I appreciate all of the service crew, especially Jeff, Donavan, and James and find the texting of progress to be very efficient communication. This service dept. is DEFINITELY an improvement over the old one at Webster Groves Subaru. Thank you for taking such good care of me and my "Shadow"! More

Thorough service, excellent and skilled customer service, service manager available when needed. Good care overall. Nice waiting area too service manager available when needed. Good care overall. Nice waiting area too More

Great service , commitment to excellence and when you have a problem or concern they address it and make sure if for any reason they can’t fix the problem they tell you what needs to be done. have a problem or concern they address it and make sure if for any reason they can’t fix the problem they tell you what needs to be done. More

Much better Service department than a local competitor! One and done, all personnel seem to care. One and done, all personnel seem to care. More

The work was done in a timely manner and I was kept up to date. The service person was very personable. date. The service person was very personable. More

Excellent dealership and with their dogs moving around makes it more of family owned business makes it more of family owned business More