This one star rating is for the service manager.
During our phone coversation,(3/29/22) he refused to listen to reason and took the deny position ( "We didn't do it.")Although I found his denial unpe
During our phone coversation,(3/29/22) he refused to listen to reason and took the deny position ( "We didn't do it.")Although I found his denial unpersuasive, I decided not to engage in a verbal dispute; It's a waste of time and energy when you know that you are dealing with someone that doesn't want a reasonable resolution. I told him that I would be in touch again and this wasn't over. I am the type of person who doesn't move forward unless all my facts are pristine. I contacted Midas to see if they would stand behind there explanation. They said, "Absolutely. We have the oil pan and plug and old filter. Your leak and damaged pan is the fault of the technician who performed your last oil change. The plug wasn't inserted correctly and the threads are stripped."
Sunset Kia does all my oil changes and has done so since I bought my car there. The oil changes cost me nothing there, it's part of the new car purchase contract.
This is what happened: I noticed a good sized oil stain in my driveway. Most likely from a day or two before. I then looked under my car and saw a puddle of oil. I had to get to work and there is a Midas Repair shop across the street from my employer. I dropped my car off with them and asked them to fix whatever was causing this serious leak. They made the discovery and fixed the problem and it cost me $645 and change.
I thought to myself this was an inconvenience for sure but I knew Sunset Kia, being a reputable company, would make things right by reimbursing my loss.
When I spoke with the service manager at Sunset, I understood how wrong I was and that this would be an uphill battle. Midas couldn't believe that Sunset wasn't going to do the right thing. This isn't over!
I have written an official letter of complaint and made very clear what needs to happen for me to consider this issue resolved. I will mail them today, one to the Service Manager and one to the Dealership manager/owner. If I don't gain satisfaction after that, my next step will be to take them to small claims court. I'm not going to eat $645 loss for something that was their fault. I have the the ruined pan and Midas will support my claim.
I would be remiss if I didn't mention that all my past experiences with Sunset Kia have been positive.