Sunset Kia of Auburn

Called around and got a fair offer from Sunset. Met the finance guy and then the up-sale started. Half of the paperwork was already printed and tge other half was on a tablet that was built into t Met the finance guy and then the up-sale started. Half of the paperwork was already printed and tge other half was on a tablet that was built into the desk. Bottom line I got home and had over $4000 added to the transaction. It took me 3 weeks to rectify it. I received a 10 minute introduction to the car(ev9gt) a very technical car. Absolutely no follow up! If you do visit the dealership, ask for Ben. When I went to pick up the plates, he put them on in the pouring rain. Then he spent at least 45 minutes explaining the functions of the car. He had nothing to gain by helping me, just a good guy that knew his stuff. If you do visit this dealership ask for Ben, he will do you right. More

Always responsive and easy to work with. Weekend service center hours are very helpful. Friendly staff. Weekend service center hours are very helpful. Friendly staff. More

Feel dismay that I did not get the vehicle I want plus a not satisfying customer servic3 not satisfying customer servic3 More

THEY WILL LIE TO YOU. They said they would give us oil changes. THEY LIED & WILL LIE TO YOU TOO. They said they would replace the single incorrect key for the vehic They said they would give us oil changes. THEY LIED & WILL LIE TO YOU TOO. They said they would replace the single incorrect key for the vehicle with two correct keys for the vehicle. THEY LIED & WILL LIE TO YOU TOO. THESE ARE TYPICAL SALES MEN AND WILL LIE CHEAT AND STEAL TO GET ANY SALE. Once they got your money, THEY WILL DROP YOU LIKE YOU DIDNT EXIST. DON'T LOOK AT THE POSITIVE FAKE REVIEWS. So go ahead and respond with a fake intention to resolve this by email. More

Very friendly and helpful they work with you in any situation to get you in a good vehicle. situation to get you in a good vehicle. More

Dealer Price Makeup is freaking ridiculuous! Our family went to check out the 2025 Kia K5 recently. The ticket window asking price is 34k based on the MSRP, but the dealer slapped a 6k of nor Our family went to check out the 2025 Kia K5 recently. The ticket window asking price is 34k based on the MSRP, but the dealer slapped a 6k of northwest market price adjustment on top of that and $800 market delivering fee. Now the car price came out to be 46k for a Kia K5. I cannot stress how ridiculous this price comes out. Apparently, not many of this car is on the road, we are not sure how its quality of the new built is, but getting a slap on the face like that from 2.5 stars dealer review. What else should I expect. They think their car demand is high? Just wait until they see the sale monthly report. 46K for a Kia K5? I am laughing while leaving. More

Great customer service from when you first step in the door. Sales peron along with floor manager's was awesome friendly and kind. They helped us from beginning to end. Thank you sunset kia. door. Sales peron along with floor manager's was awesome friendly and kind. They helped us from beginning to end. Thank you sunset kia. More

I was in a car that was barely functioning but was told that it was running to industry standards by a different dealership located further north. I contacted Sunset Kia looking for any options so I wouldn that it was running to industry standards by a different dealership located further north. I contacted Sunset Kia looking for any options so I wouldn’t be carless. I met with Jordan and I was surprisingly pleased to find that he was straightforward and seemingly very genuine with his desire to help customers keep moving forward. He stated the facts of my situation and was able to help me find a solution. The end result is that I am currently driving a beautiful car that is a serious upgrade to what I had and the cost is way under what I had been anticipating. Thank you Jordan! And thank you Dawn for checking in with me after I signed my paperwork! This dealership was a pleasure to work with and I will be referring as many people to them as I can. More

Buyer beware. The finance department padded my contract with items that I did not approve. Charged for an item that they have yet to install. Refuse to communic The finance department padded my contract with items that I did not approve. Charged for an item that they have yet to install. Refuse to communicate with me now after many attempts for reply. Sales told me I would have free oil changes. Turns out that is only on newer vehicles. Very dishonest and lack integrity. I will be sure to tell my friends More

Pleasant to negotiate with. Was able to drive out with a brand new Carnival the same day I saw it. They knocked off most of the upcharge. Only group was there was an issue with Was able to drive out with a brand new Carnival the same day I saw it. They knocked off most of the upcharge. Only group was there was an issue with the car, however they were quick to fix it and I have no problems 2 weeks later. More