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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.2
855 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 855 reviews

October 29, 2021

Everyone we worked with at this dealership went above and beyond to help us. We love our new vehicle. Thank you so much! More

by ARLEEN37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick, John, and Eddie
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Nov 01, 2021 -

Sunset Kia of Auburn responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 28, 2021

I bought my Kia there and glad I did. Service has been great. All questions answered More

by glzillmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
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Oct 29, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to having you as one of our valued customers for years to come. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Oct 29, 2021 -

glzillmer responded

glzillmer@msn.com

October 28, 2021

This was my fittest experience with this dealer and it was a very pleasant experience. Everyone was friendly and helpful. More

by EAS1823
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie I think
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Oct 29, 2021 -

Sunset Kia of Auburn responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 28, 2021

Very helpful through whole process, especially with limited inventory due to COVID. Got in and out same day great staff More

by Xzavier20thomas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reese, Brandon
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Oct 29, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to leave us a five-star rating! It has been a pleasure serving you, Xzavier. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new purchase, Xzavier! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 28, 2021

They serviced my serento and my air bag light was on when got my car back so I called and was told that it would cost me $165.00 for them to look at it! Why would I need to pay if they were the last one to w More

by tracy.stone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service center advisor
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Nov 14, 2021 -

Sunset Kia of Auburn responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We'd like the opportunity to address your concerns. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to us at your convenience, Tracy. Please email us at wecare@sunsetautofamily.com

October 27, 2021

It was easy to get in and out. The service writer was prompt and professional and even the manager Justin recognized me and took time to say hello. Wouldn’t think of going anywhere else for my service. More

by Dougie64420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Oct 28, 2021 -

Sunset Kia of Auburn responded

Thank you, Dougie, for taking the time to leave us a five-star rating! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Please let us know if we can be of any further assitance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 27, 2021

Jennifer was amazingly helpful and kind. I love their oil service but am frustrated with how long it takes to get parts- more about shipping than Kia, but hard on customers. More

by kcwsharman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Oct 28, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your thoughts on working with our team. We will be sure to share your compliments with Jennifer. We appreciate your business and look forward to serving you in the future. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 27, 2021

Very friendly staff. Willing to help us with finding perfect car for us. I would buy from here agajn More

by Unknown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
Oct 28, 2021 -

Sunset Kia of Auburn responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 26, 2021

Great service - wished there was water available and a display with brochures on the Kia models in a rack in front waiting area More

by BLL.FISHMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not give their name
Report | Print
Oct 26, 2021 -

Sunset Kia of Auburn responded

Thanks for sharing your thoughts about your experience with Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

October 26, 2021

Great dealership, had my maintenance done here loved the atmosphere. Said they were going to vacuum my call which that never happened. More

by Davyrobinson61
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales rep. Excellent
Report | Print
Oct 26, 2021 -

Sunset Kia of Auburn responded

Davy, Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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