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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.2
855 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 855 reviews

September 12, 2021

Kendall is always on top of everything and the car prep guy is always pleasant. Would like dealership to start washing and vacuuming in-house again rather than issuing car wash coupons. More

by Milttremblay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Finnegan
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Sep 12, 2021 -

Milttremblay responded

Sunset Kia is my go-to dealer.

September 12, 2021

Jenifer and Kendall are always friendly and show great customer service skills really glad I bought my car here at sunset Kia thank you Lisa More

by LISAVCANTRELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall and jenifer
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Sep 12, 2021 -

Sunset Kia of Auburn responded

Thank you, Lisa, for sharing your thoughts about your experience with Jenifer and Kendall Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 11, 2021

The service dept is great everytime. Shemariah helped me this time and very helpful. Made sure I should receive a car wash during my visit. More

by Mike.Roth.206
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemariah
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Sep 12, 2021 -

Sunset Kia of Auburn responded

Thank you for your business, Mike, and this review. We're happy to hear Shemariah is always so helpful and demonstrates our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 11, 2021

I love the honesty and openess of the service center. They give good quotes and do not add unnecessary services. Definitely recommend this service center for those that do not do their own maintenance. More

by logain99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Sep 12, 2021 -

Sunset Kia of Auburn responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear you say our service team is always honest and open with good quotes and no unnecessary charges. We appreciate your business and look forward to working with you again here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 10, 2021

Very pleased with service department but, they were not able to comply with a recent recall. I have had all service work done on my Optima done at Sunset Kia More

by BILLBARB911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Gordon
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Sep 10, 2021 -

Sunset Kia of Auburn responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 09, 2021

Sunset Kia is super friendly and always on time with my vehicle. Dean my service tech always goes above and beyond to help the customer. More

by jonica.chalcraft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
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Sep 09, 2021 -

Sunset Kia of Auburn responded

Jonica, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dean met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 08, 2021

On my first visit I was reprimanded for not parking in the right area, and waited 13 minutes before I could even check in. I certainly didn’t feel welcome! More

by Mamabear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know names
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Sep 25, 2021 -

Sunset Kia of Auburn responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that your vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

September 08, 2021

Absolutely ridiculous to have my car for FOUR months!!!! Even if a warranty issue, was unacceptable and I will never bring my car to this Kia!! More

by Bj_smackey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know, forgot
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Sep 25, 2021 -

Sunset Kia of Auburn responded

Christina, We apologize for the delay in servicing your vehicle: supply chain issues during a pandemic ran us into a massive backorder for your engine. Although we sympathize with the massive inconvenience of not having your vehicle available for almost half a year, we did all we could to quickly replace your engine as soon as it arrived at our service bays. We understand if this experience has soured you on Sunset, but your time is valuable to us and we would love to continue working with you to prove that this was an exceptionally difficult situation and not representative of our usual service. Thank you for your feedback. Please email us at wecare@sunsetautofamily.com

September 08, 2021

Best car buying experience yet! Brandon was awesome, and everyone was so helpful. Eddy, Reese, and Roman were all fantastic too! Thank you all! Our family is so happy with our new car! More

by ANDREWSCOTTTOWNSEND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Reese, Eddy, Roman
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Sep 08, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your wonderful review! Brandon and our team are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 08, 2021

Everyone was extremely nice and helpful throughout the process. He was very friendly and willing to help even though I was really indecisive with picking a car. Very patient and Polite. More

by Miavalentine8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
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Sep 08, 2021 -

Sunset Kia of Auburn responded

Mia, Thank you so much for your excellent review! We are so glad that Jordan had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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