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Sunset Kia of Auburn

Auburn, WA

3.2
855 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 855 reviews

September 01, 2021

Awesome experience. Brady was extremely informative, yet low key. No pressure. Great trade-in value on my old car. Seemed like 80% of the staff are veterans, so this outfit is very Vet friendly, especially More

by STEVENSJC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brady, Reese, & Marine manager.
Sep 02, 2021 -

Sunset Kia of Auburn responded

Thank you so much, Steven, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Brady and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 01, 2021

Great service and very honest people. Five star customer service. Top quality product and very reasonable prices. They fixed my Kia Soul free, had recall didn’t even charge me for diagnosis fee. More

by satnams73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Finnegan
Sep 02, 2021 -

Sunset Kia of Auburn responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 01, 2021

I thought they were very nice and very fast with the service Jennifer was very informative as to what I needed and I was very comfortable waiting for my car More

by DONNASWE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Sep 02, 2021 -

Sunset Kia of Auburn responded

Thank you for your business and this review, Donna. We're happy to hear you found Jennifer's service to be quick, friendly, and that you had a comfortable wait. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 01, 2021

Dean was great to work with like always. He got our car in on short notice and helped us get three different needs for our Kia done the same day. The mechanics did all the work great! No complaints. More

by Happy guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Sep 02, 2021 -

Sunset Kia of Auburn responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Dean here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

September 01, 2021

Was a very easy and smooth experience. Dean is always great to work with. I know he will always make things right for me each time More

by Suzanna.havens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Sep 02, 2021 -

Sunset Kia of Auburn responded

Thank you, Suzanna, for sharing your thoughts about your consistently smooth and easy experiences with Dean Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

August 29, 2021

Broken key fobs that you want to charge me to replace. Car only has 57,000 mi on a 2012 KIA Soul and the paint is falling off of it after being garaged a its life. UNACCEPTABLE! Considering litigation. More

by michaelhinshaw2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean
Aug 30, 2021 -

Sunset Kia of Auburn responded

First of all, we're sorry that we failed to meet our own high standards for customer satisfaction. However, we have experienced a change in ownership since you purchased your vehicle, so we hope that we can begin to rebuild your loyalty from what sounds like a rocky start. We thank you for your feedback and your time.

Aug 31, 2021 -

michaelhinshaw2 responded

Not sure what 'high standards' you're referring to. I saw no evidence of that whatsoever. I'll never buy another KIA. My 2012 Soul is the 4th KIA I've bought from this very dealership since 2010 and it will certainly be the last. I want to buy a 2021 Soul so I guess I'll have to try Car Pros KIA of Renton. I've had it!

August 29, 2021

I requested to equalize the pressure on all my tires but when I was surprised it wasnt done so I have to return to the dealership to have it done. More

by kianiro_rssantiano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Aug 30, 2021 -

Sunset Kia of Auburn responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

August 28, 2021

The service is good, unfortunately they stopped washing your car, they give you a gift card to go to some fast of car wash that doesn't do a good job. More

by sven.bjerkhoel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Aug 30, 2021 -

Sunset Kia of Auburn responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

August 25, 2021

I’ve always had excellent experiences at Sunset KIA! Won’t go any where else!! Two thumbs up! Have recommended to friends and family!! Cindy Grinolds More

by cindygrinolds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean,
Aug 25, 2021 -

Sunset Kia of Auburn responded

Thank you, Cindy, for sharing your thoughts about your experience with Sunset Kia of Auburn. We appreciate your business and look forward to seeing you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

August 25, 2021

Customers service was great the employees where very friendly and easy to work with the facility was clean we live the car we bought from you thank you. More

by trekikitrip
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Aug 25, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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