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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.2
855 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 855 reviews

April 25, 2021

Matt and Brandon were excellent. Matt guided me through some issues/questions I had before I came in and Brandon assisted with closing the sale. I was treated with respect and did not get pressured. The st More

by KAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt, Brandon
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Apr 26, 2021 -

Sunset Kia of Auburn responded

Thank you for sharing your experience with us! We're happy to hear it went well with Matt and Brandon and we hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 24, 2021

I was impressed with the friendly and efficient service! As a 1st time KIA owner I will feel very comfortable returning. Car is great too. More

by VWSARALEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaidies
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Apr 25, 2021 -

Sunset Kia of Auburn responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Enjoy your new Kia! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 23, 2021

I found everyone to be very helpful and pleasant. They did not hesitate to take the time to answer my questions and make sure I understood the answers. More

by EAS1823
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall
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Apr 25, 2021 -

Sunset Kia of Auburn responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 23, 2021

John was the most amazing salesman! He made the process easier then I thought it would be. Pat is a great manager! The car I bought(21 Kia Forte Gt-line was exactly what I was looking for! I can’t thank Jo More

by jj_pres_2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John,Pat
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Apr 25, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. It's great to hear that John made the process seamless and that Pat was also a big help. We will share your comments with them, and we look forward to working with you again. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 22, 2021

Kendall did me a huge favor by squeezing me in when I had a time crunch; it made my life so much easier and was very kind. Jennifer Gordon is always amazing, just the best, and great at keeping me informed a More

by maryalicejohnson67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall, Jennifer
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Apr 25, 2021 -

Sunset Kia of Auburn responded

Thank you so much, Mary Alice, for your excellent review! We are so glad to hear that Kendall was able to help when you had a time crunch, and we are thrilled that you always find your experience with Jennifer to be positive at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 22, 2021

Thank you for all the help with my vehicle during a tire replacement for my KIA SUV. The time and price were right and reasonable More

by ELENA_ARRATIA12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaidies
Report | Print
Apr 25, 2021 -

Sunset Kia of Auburn responded

Thank you, Elena, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 21, 2021

Awesome people and it was a pleasure working with Patrick. He made everything smooth and easy for us to get a new car for our family😍 More

by SAMOA.FALE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Apr 21, 2021 -

Sunset Kia of Auburn responded

Thanks for your feedback on your recent visit to Sunset Kia of Auburn. I'm glad to hear that Patrick and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 21, 2021

Friendly people, great service. I recently bought my Kia from my Dad and so far I enjoy bringing it in. I work a block away which makes it nice. More

by jasonbrwn5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think Jennifer
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Apr 22, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to share your feedback with us, Jason! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 21, 2021

All were very friendly and helpful My children have both bought from here and when I mentioned considering a new car they suggested I look here. I am glad I did More

by Sandi92167
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin
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Apr 21, 2021 -

Sunset Kia of Auburn responded

Thank you, Sandi, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Congratulations on your new vehicle! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 21, 2021

It's insensitive to laugh when a customer is coming to you with a problem. This will most likely be my last time having my vehicle serviced at this dealership. More

by Dae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kendall & Shermain
Report | Print
Apr 21, 2021 -

Sunset Kia of Auburn responded

Hello Dae, We're very sorry this happened to you -- we agree that's no way for a customer to be treated and that this is an unacceptable failure against our standards of customer service. Our service manager would like to get in touch with you about this incident, but unfortunately we can't match you up with an existing customer profile in our system with the information in your post. Could you please e-mail wecare@sunsetautofamily,com with your phone number and any additional details of your experience so that we can follow-up?

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