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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.1
854 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 854 reviews

April 16, 2021

Very good to their customers and they keep you informed I thought the wait time was to long just for brakes and the car wash could have been better More

by WILLIE.JR.SELLERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Apr 18, 2021 -

Sunset Kia of Auburn responded

Hello, Thank you for taking the time to submit a review. We take pride in the quality of work that we complete and are happy to hear you received good customer service and were kept informed during your car's service. It is regrettable that the wait time was more than you had anticipated, however, and we apologize. If you would like to further discuss your concerns, feel free to reach out to management at your convenience at wecare@sunsetautofamily.com. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 15, 2021

My overall experience was not good. Did not feel like valued customer. Felt more like number on the board. Different mix ups after I purchased cars, I received calls that paperwork missing yet I had cop More

by New14Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick
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May 03, 2021 -

Sunset Kia of Auburn responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please email us at wecare@sunsetautofamily.com

April 13, 2021

Fast service and very pleased, with the warranty work. Jennifer in Service was very helpful and should get a bonus because of her customer service. More

by streetdeman20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer at the service desk
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Apr 13, 2021 -

Sunset Kia of Auburn responded

It's great to hear that Jennifer was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 09, 2021

My experience at the dealership was very very pleasant and efficient if I have any indifference it would be about the overall labour costs. It should It should not cost $300 to do one set of brakes front More

by WILLIE.JR.SELLERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Apr 11, 2021 -

Sunset Kia of Auburn responded

Willie, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jennifer and our team, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 09, 2021

This was hands down my best car-buying experience. Vanis and Eric in finance were amazing, extremely nice, straightforward but not pushy at all. They both went above and beyond to make sure I was taken care More

by ALICIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanis, Eric
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Apr 11, 2021 -

Sunset Kia of Auburn responded

Thank you, Alicia! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Vanis and Eric met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 09, 2021

Good communication on the issues with the car. Did warranty work as needed without problem. The repair did take longer than expected due to the need to order a part. More

by dmontzingo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Apr 11, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your service review! We are so glad that we had the opportunity to work with you and thank you for visiting us here at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 09, 2021

Once again I had my oil changed and the experience was efficient and professional.I intend to continue getting my service done there and expect the same results. More

by rlballbunch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaddis
Report | Print
Apr 11, 2021 -

Sunset Kia of Auburn responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 09, 2021

My service visit was friendly and professional.The My service visit was friendly and professional. The service writer keep me abreast of what was happening with the vehicle at all times He escorted More

by SHYCARL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Report | Print
Apr 11, 2021 -

Sunset Kia of Auburn responded

Carl, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience working with Dean here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 08, 2021

My car was finish a lot sooner than expected which was a good thing. It was easy to get a loaner car. Overall very satisfied! More

by lindanoun0616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall
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Apr 08, 2021 -

Sunset Kia of Auburn responded

It's great to hear, Linda, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 08, 2021

Amazing customer service, kind staff..fast service. They take care of you while you wait. I would recommend this place to all my friends. Love my new car More

by francinebuckner34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer gordon
Report | Print
Apr 09, 2021 -

Sunset Kia of Auburn responded

Francine, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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