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Sunset Kia of Auburn

Auburn, WA

Overview
Reviews
Vehicles
3.1
854 Reviews
Sunset Kia of Auburn is a member of the Sunset Auto Family of new and used car dealerships. Sunset Auto is customer-centered and founded on the belief of giving people more, This foundation is the basis for our two most popular Sunset Exclusives: Warranty Protection for Life & Oil Changes for Life. You just get more at Sunset, and people DO like that. Located conveniently in Auburn, WA, with a wide inventory of new and used cars, SUVs, and trucks, we happily serve the greater South Sound area.
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3401 Auburn Way N

Auburn, WA

98002

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Showing 854 reviews

April 07, 2021

Received 100+ Great customer service!Dean was super Received 100+ Great customer service! Dean was super helpful as usual. I also received excellent accommodations while I was waiting for my car to More

by CHARLENELOVESGOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
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Apr 08, 2021 -

Sunset Kia of Auburn responded

Thank you, Charlene, for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad to hear that Dean provided great customer service, you enjoyed our waiting room, and your car was returned clean. We hope to see you again!

April 07, 2021

Dean was great, I left the dealer and when I got home noticed a a little ding on my drivers side door. Not to happy about that. More

by jessicaanndeleon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
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Apr 08, 2021 -

Sunset Kia of Auburn responded

Hello Jessica, Thank you for taking the time to submit a review. We take pride in good customer service and happy Dean was such a big help however regret that you discovered a ding on the driver's side door. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact us at wecare@sunsetautofamily.com. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 07, 2021

The greeter was very nice and polite. The customer agent was efficient and polite. He asked what was needed and delivered. However, i was not able to get an appointment for within 10 of when I needed it More

by buddyclapham
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Apr 08, 2021 -

Sunset Kia of Auburn responded

Hello Buddy, Thank you for taking the time to submit a review. We are so glad we could assist you. We truly appreciate your business. We apologize, however, for the unusually long time for a service appointment. If you would like to further discuss your concerns, feel free to contact us at wecare@sunsetautofamily.com at your convenience. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 07, 2021

Was ok service people were friendly got charged extra 500 that cost me to almost back out. For some light system on the car was really disappointed in this More

by 23EJCLARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dnt remember name
Report | Print
Apr 07, 2021 -

Sunset Kia of Auburn responded

Greetings, Thank you for the kind words! Friendly service and customer satisfaction are of the utmost importance to us. We'd love to discuss any shortcomings you found in your visit, but unfortunately none of the information in this post can connect you with an existing customer profile in our system. If you could please e-mail your phone number or VIN to wecare@sunsetautofamily.com, we'd love to hear any questions or concerns you had with your Sunset Auto Family experience, as we are always looking to improve.

April 06, 2021

The service is good for the cost is too high for a service. I did 30k service and it cost about 580usd which is alot for this simple service. I could have done it elsewhere for less than 300usd More

by MJ Ofuq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kendall
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Apr 06, 2021 -

Sunset Kia of Auburn responded

Hello MJ, Thanks for the kind word! Not all 30K service is created equal, and while ours might cost more at check-out, we stand by our thorough maintenance and hope that it will protect your investment for miles and miles to come. Hope to see you back!

April 06, 2021

What a great crew! Knowledgeable, Fast, and friendly; they even washed my vehicle! Doesn’t get any better than that! I will be going back! More

by flatauf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer?
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Apr 07, 2021 -

Sunset Kia of Auburn responded

Thank you for taking the time to leave us this awesome, five-star review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

Apr 07, 2021 -

flatauf responded

Great service, knowledgeable and super friendly! Showroom was spotless.with seating spread out at safe distances. I will return!

April 05, 2021

Brady & Erik were really great to work with and worked hard to get us into a car we love. We definitely will come back again! More

by lhardy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brady, Erik
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Apr 06, 2021 -

Sunset Kia of Auburn responded

Congratulations on your new vehicle! We appreciate you taking the time to leave us this fantastic five-star review. We are very happy that both Brady and Erik provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 04, 2021

Always fast and friendly service! They greet me promptly and keep me updated on the status of my vehicle. Only gone for oil changes so far but will definitely go for other services as well. More

by JANESSAKSPURGIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth
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Apr 04, 2021 -

Sunset Kia of Auburn responded

Thank you! We appreciate your business and look forward to helping you with more than just oil changes. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 04, 2021

Brandon was very professional. Listened to what we needed and wanted. Went above and beyond our expectations. I would definitely recommend him to friends and family. More

by Mraudales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Riehl
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Apr 04, 2021 -

Sunset Kia of Auburn responded

Congratulations on your new purchase from Brandon. Please let us know if we can be of any more assistance! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

April 04, 2021

I absolutely love working with Dean. He is attentive and communities very well. He is able to explain in terms I understand and I am always pleased. More

by SIEMONSJ19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean,
Report | Print
Apr 04, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your excellent review! We are so glad that Dean had the opportunity to work with you to make your experience with us to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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