Sunset Kia of Auburn

Sunset KIA has, in my opinion, always provided exceptional service at every level, from the mechanics to the Service personnel and the Salesmen & women. The Service Manager went out of his way to exceptional service at every level, from the mechanics to the Service personnel and the Salesmen & women. The Service Manager went out of his way to leave his area of work necessitated by the Covid-9 when he couldn't contact me by phone to let me know I had a brake light bulb out & if I wanted it replaced or not! Then coming back with my paperwork, C & keys! That exemplifies going over every detail to assure Sunset KIA does go beyond to satisfy their customers! More

With the pandemic upon on us Sunset Kia takes all the appropriate safety measures while still delivering the same high quality service. I was greeted and help immediately and the high service continued t appropriate safety measures while still delivering the same high quality service. I was greeted and help immediately and the high service continued throughout my visit. More

Great service. Was in for 15,000 warranty check. Got car back looking and smelling like a new car again. This is the place to go for Kia’s Was in for 15,000 warranty check. Got car back looking and smelling like a new car again. This is the place to go for Kia’s More

Caesar was amazing to work with!!!!Very straight forward Caesar was amazing to work with!!!! Very straight forward and welcoming. Just wanted to do the best for his customer! I will be referring anyone of Caesar was amazing to work with!!!! Very straight forward and welcoming. Just wanted to do the best for his customer! I will be referring anyone of my friends and family to him! More

Great services. Very professional people and amazing jod they did it and very detail.Kendall was very polite and great customer service skills. Definitely I'm recommended they did it and very detail.Kendall was very polite and great customer service skills. Definitely I'm recommended More

Awesome service! I had to go for my 15,000 mile check during the COVID-19 crisis. First of all, the way they handled sanitization and cleanliness was amazing- before I even gave them my keys! They had a during the COVID-19 crisis. First of all, the way they handled sanitization and cleanliness was amazing- before I even gave them my keys! They had a whole separate waiting area in the building where the salesman usually were. The air conditioning was on and it was really cold and I asked them to turn it down which they did. My car was spotless when returned, they didn’t try to sell me anything and the lady who worked customer service was phenomenal in answering all my questions. I asked her to look for a product that I needed for my car and she did that and told me that it was after market. It’s not often that you hear a dealership recommend that you go somewhere else to buy a product.I highly recommend this dealership. More

They are always so friendly and helpful. Kendall is always the one that helps me and he is fantastic and so efficient. Highly recommended dealership. always the one that helps me and he is fantastic and so efficient. Highly recommended dealership. More

I always get good service when I take my car in to to Sunset Kia. Dean is great and answers any questions I have. I’m so glad they were open because I’m a healthcare worker and I really needed a oil chan Sunset Kia. Dean is great and answers any questions I have. I’m so glad they were open because I’m a healthcare worker and I really needed a oil change to keep going to work during this time More

Not a good experience. Called to get a quote. 475 and two and a half hours turned into double the price and 5 hours. Everything a key, programming etc were higher than discussed. Fell like I was taken. Sad b and a half hours turned into double the price and 5 hours. Everything a key, programming etc were higher than discussed. Fell like I was taken. Sad because they were close. I guess you have to have bought the car there. Treated badly. Very expensive More

SERVICE- Scheduling was flexible. The advisor communicated with me and an expensive repair was avoided. I appreciate their honesty and timely completion of the work. communicated with me and an expensive repair was avoided. I appreciate their honesty and timely completion of the work. More