Sunset Kia of Auburn

I had to bring my car in twice, once at the end of November and once on December 16. I was helped both times by Jennifer and she was great both times. She was very respectful and kind and explained th November and once on December 16. I was helped both times by Jennifer and she was great both times. She was very respectful and kind and explained the situation with my car expertly being the holiday season there's a lot of stress and everyone is very busy but she made me feel important and appreciated. Thank you for having such a wonderful employee to help the people who come come in for service. I would also like to give a shout out to the young man who came to pick us up in a shuttle to run us back to the dealership to get our car. He was such a nice young man, very professional, kind and funny. He made the drive fun and enjoyable. Keep up the good work Sunset Kia! 😊 More

I could not be more pleased about the service I received last week from tHis dealership. They were professional, prompt, and respectful. And honest and fair! What more could anyone ask for. last week from tHis dealership. They were professional, prompt, and respectful. And honest and fair! What more could anyone ask for. More

Well I love Sunset of Auburn they really did well for me when i was in need they help me get me a car i really,really appreciate them u guys are amazing. when i was in need they help me get me a car i really,really appreciate them u guys are amazing. More

Friendly Dean is always very helpful, he keeps me informed as to the status of my car repair. Explains everything very well to help me make the right decision Dean is always very helpful, he keeps me informed as to the status of my car repair. Explains everything very well to help me make the right decision. More

Love getting my Sedona cleaned I wasn't too sold on the free oil changes when I bought my 2016 Sedona SX but now that I've brought it in a couple of times and it's also been washed I wasn't too sold on the free oil changes when I bought my 2016 Sedona SX but now that I've brought it in a couple of times and it's also been washed and vacuumed it' is such a big bonus - excellent customer service ftom the parts an service department! More

Happy 2018 Kia Sorento Friendly and great people. They listen to us and they fixed our windshield like brand new 3 days after the purchase for free. We are glad we signed up Friendly and great people. They listen to us and they fixed our windshield like brand new 3 days after the purchase for free. We are glad we signed up for the Warranty. I would recommend Kia in Auburn to anyone. We will be back for another purchase More

Never return calls After I bought the car I had questions about the loan and title. I called for four days and never received a call back. Would never recommend them. After I bought the car I had questions about the loan and title. I called for four days and never received a call back. Would never recommend them. More

horrible experience I bought my Kia back in May 2018 but have been too embarrassed to even think about what I let happen to me until now.I had never bought a car from a d I bought my Kia back in May 2018 but have been too embarrassed to even think about what I let happen to me until now.I had never bought a car from a dealership before and I had heard great things about this one and I have a close friend that works there so I felt I wouldn't be taken advantage of.WRONG!!!Before I went there I looked at their website and found a car I was very interested in that was listed for a little over $18,000.When I got there on a Saturday afternoon my friend introduced me to Justin who in turn handed me over to Ramen(?)who was not very happy to deal with someone so late in the day,until I told them I had $15,000 in cash to spend!Justin showed me some cars then I saw the car I wanted to see and I loved it but surprisingly the price had gone up to over $20,000 since I saw it on the website!While I was test driving the car Justin took it upon himself to get the title out of my trade-in,a 2004 Acura TL and was doing I don't know what with my information.Then things started moving way too fast for me but I got caught up in my excitement and let them take total advantage of me.The saleswoman rushed me off to the bank to withdraw the money,it was almost 6 o'clock, while Justin drew up a contract,and figured out what my trade in was worth,papers were flying by my face so fast I never got to read any of them,just initialed where they told me to,my mistake I know.,but the worst part was dealing with Kiernan!!By the time I walked out of there shell shocked to say the least,I was under contract to pay almost $32,000 for a car they had listed for $18,000 with $15,000 cash and a trade in they ended up saying was worth $52.99!!Thats 52 dollars and 99 cents!!!AND it had brand new tires on it!!He had a desk with a computer screen on it that I couldnt even read because it was upside down to me and he kept saying just touch here or scribble your name here,I'll give you a copy when we are done,etc.I didn't know how to stop anything so I just did it!!He told me there was a warranty that covered everything on the car,from lights to the engine and it only adds $10 a month to my payment,come to find out it doesn't cover anything at all and it added over $3,000 to the contract.Then he calls 2 weeks later and says he needs me to sign more papers for the bank but I couldnt make it when he wanted me to so a couple days later I went in and he said he did it without me and Im getting a better deal,I asked for a copy of the papers I never signed but didn't get them,still haven't,then they needed me to come sign something else so they could sell my trade in,I never did,but somehow they sold it anyway!!He told me all about the "free oil changes for life"gave me a paper stating I had it then when it was time for my first oil change I was told I don't get them!!I know it's my fault for believing the reviews and for being gullible,but those 3 should be ashamed of themselves!!! More

Service Have bought 2 cars with this dealership always excellent service both in sales and serbice dept excellent car detail also available that I have used a Have bought 2 cars with this dealership always excellent service both in sales and serbice dept excellent car detail also available that I have used a gew times More

Car service Excellent customer service. Dean was very helpful. All my needs were addressed. My car was returned clean. Dean explained reconmended services t Excellent customer service. Dean was very helpful. All my needs were addressed. My car was returned clean. Dean explained reconmended services that would be needed. More