Sunset Kia of Auburn

Absolutly amazing, the best exsperience ever. I am 42 years old and have never ever had a exsperience like this. It was the best exsperience purchasing a car I have ever had. Thank you Roman for I am 42 years old and have never ever had a exsperience like this. It was the best exsperience purchasing a car I have ever had. Thank you Roman for suggesting the right lot to go to out of all tye lots in the sunset family based on my situatuon so I could get the right car. The whole thing from start to finish was great. My credit had issues and they worked hard to find a way to get me financed with more than reasonable finacing. My sales man Chris Christophe was fun and made the exsperience go more quickly with his friendly personality and helpfullness. Damen in finance deserves recognition for being able to put our information in quickly and get us approved for the car. Roman went over the car and its options and helped me set everything up before I left and she was so nice. And Andy went above and beyond to make sure my car was covered fully with the things I wanted added so I felt super great about everything. Brian and Andy handled signing and going over the finalization are the best. And are willing to explain everything you need to understand. Phil the owner, offering a lifetime warrenty at all his car dealerships is a added bonus to settle your mind that you will be in the best car you can be. With peace of mind about it all. The whole team goes above and beyond for a great exsperience and on top of it you get to drive off in your car with the biggest smile on your face. I have never ever had a brand new car. Thank you all for your help and making my Christmas so Amazing. The whole thing from start to finish is definetly the beat exsperience Ive ever had purchasing a car. So if you want a great exsperience and a car that has a life time warrenty so you have piece of mind. And a great car. Go to Sunset!!!!! More

Dishonest and high pressure sales and service personnel Very dishonest and high pressure sales staff. They ran my credit to several banks W/O my permission. Caught them in several lies so I did not purchase Very dishonest and high pressure sales staff. They ran my credit to several banks W/O my permission. Caught them in several lies so I did not purchase from them. More

Not only Holiday Cheer I was Royalty at Sunset Kia and Mitsubishi Service Department; not only on the phone, but once I arrived, while I was there, and on leaving, as well. I was Royalty at Sunset Kia and Mitsubishi Service Department; not only on the phone, but once I arrived, while I was there, and on leaving, as well. The Service Department has only improved over the last 3 years, with each visit proving to me that everyone cares deeply about the job they are doing, and each customer who walks in the door, or calls on the phone. My appointment was made quickly, and conveniently for my schedule, the gal who made it remembered me when I arrived, sharing special details with Jennifer, who was checking me in. I arrived early, and expected to wait until my appointment time, but was ushered in, taken care of, and home, before my actual appointment time arrived. The waiting area was decorated with festive holiday cheer, is warm and open, with complimentary refreshments, entertainment, and fireplace. The Cashier is lovely and genuine, and made even spending money, an enjoyable experience! I was accompanied out to my car, and given my keys, and the whole visit wrapped up in a warm thank you, come again. Customer Service is 100% ++, and I highly recommend Sunset Kia Mitsubishi. More

Quick efficient service When the check engine light came on, Jennifer got my Kia Soul in quickly and determined they had the necessary sensor in stock. The courtesy pickup w When the check engine light came on, Jennifer got my Kia Soul in quickly and determined they had the necessary sensor in stock. The courtesy pickup was especially convenient for me. More

New Mitsubishi Mirage The Sales Manager Damon was such a tremendous help and an extreme breath of fresh air for us in our recent car purchasing history. The dealership was The Sales Manager Damon was such a tremendous help and an extreme breath of fresh air for us in our recent car purchasing history. The dealership was so hands-on with getting us in the best vehicle but with such a relaxing vibe. The process took less that two hours which is so much shorter than previous vehicle purchases. More

sale Associate are not working with their customer Associate are not working with their customers want but their working on there commissions. i heard one associate are racing with another associate on Associate are not working with their customers want but their working on there commissions. i heard one associate are racing with another associate on there commission. and the're pressuring the customer have a deal with them. More

Incorrect diagnosis I took my car in for a diag last Tuesday because my car keeps dying when I go more than a day without driving it the advisor told my it was because of I took my car in for a diag last Tuesday because my car keeps dying when I go more than a day without driving it the advisor told my it was because of my aftermarket Bluetooth connector I took my Bluetooth out and the very next day my car was dead and I was stranded. More

Service at Sunset I had major service done here on my Outlander Sport. I felt I received the best care possible in a timely manner at the quoted price. The staff and me I had major service done here on my Outlander Sport. I felt I received the best care possible in a timely manner at the quoted price. The staff and mechanics are the best. Thanks Sunset! More

Courteous customer service, frequent additions to service I have been using the Kia sevice center since I purchased the car. The employees are courteous and professional. The service center is a comfortable I have been using the Kia sevice center since I purchased the car. The employees are courteous and professional. The service center is a comfortable place to wait. Every time I bring my car in for service I am approached about other services for my car other than what my appointment was for. It frustrates me as I budget for my car maintenance , and the add ons double my cost for services rendered. I do not look forward to bringing my car in for that reason. It is my suggestion that a list of services due as well as other services that may be needed (ie. tire rotation or alignment, filters, chassis...) be provided for the next anticipated service. This could easily be done with the service invoice provided at the end of the appointment. Such a list would alleviate at least some of the shock of the final cost. More

Oil change Always helpful and smiling staff. Oil change and car wash great. Coffee, snacks, TV and fireplace what more do you need at 0800. See you in 7,000 mile Always helpful and smiling staff. Oil change and car wash great. Coffee, snacks, TV and fireplace what more do you need at 0800. See you in 7,000 miles! More