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Sunshine Chevrolet - Service Center

Arden, NC

4.5
229 Reviews

229 Reviews of Sunshine Chevrolet - Service Center

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January 26, 2019

Excellent Service Brought my car in for service. Honest, reputable, and very friendly. Very helpful. Very accommaditing. Quality work for a fair price. Highly re More

by frecklesmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil in service
Feb 14, 2019 -

Sunshine Chevrolet responded

Thank you so much for bringing your car into Sunshine Chevy for service and for your kind review! We appreciate your business and your feedback. Thanks again! Kristy Elliott, Dealer

January 14, 2019

warranty repair very timely and professional! had to leave vehicle for several days while parts were in route. several options were given for transportation but I jus More

by CD67
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service writers or mgrs.
Jan 18, 2019 -

Sunshine Chevrolet responded

Thank you so much for bringing your truck to Sunshine Chevy for service and for your kind review! We appreciate your business and your feedback. Thanks again! Kristy Elliott, Dealer

January 14, 2019

Had to call twice as no one returned message. Used to feel delightfully special when visiting Sunshine. Was greeted by name and made to feel that my business was valued. What happened to you? More

by PATHANS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Courtney, Max
Jan 18, 2019 -

Sunshine Chevrolet responded

I'm so sorry that you feel that our customer service has declined. I have spoken to the Parts & Service Director and service team about your comments. We will try to do much better for you in the future. Thank you for being a loyal customer and for letting us know that we disappointed you. Kristy Elliott, Dealer

January 08, 2019

Oil change & blinker This took two hours, they charged me but when I explained I just bought the car a month ago she scowled & said the sales person never noted that on th More

by mamparks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Customer service area
Jan 08, 2019 -

Sunshine Chevrolet responded

I'm so sorry that you had a less than stellar experience while getting your oil changed. I will review your comments with our service team so that your next visit will be much better. Thank you for your feedback. Kristy Elliott, Dealer

January 07, 2019

Awful- consistently Never returns Cale’s and slow, if any, response to emails. Don’t plan to buy any other cars from them. Have had problems with computer screen and the More

by SPRINGERMOM75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Courtney
Jan 22, 2019 -

Sunshine Chevrolet responded

I am sorry that you are so frustrated and have spoken to our Parts & Service Director about responding quicker to customer inquiries. Regarding your computer screen....as you are aware, our technicians were unable to duplicate your complaint when your vehicle was in the shop. In this case, we cannot make needless repairs. We have explained this to you and your husband - who seemed to understand this quite clearly. If the problem presents again, please bring it back in and we will check it again. Kristy Elliott, Dealer

January 07, 2019

What a great place Staff is so friendly and the quality of work is amazing never had an issue. This is my go to garage as well as dealership More

by ONLYPLAYAMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 08, 2019 -

Sunshine Chevrolet responded

Thank you so much for your kind review! We appreciate your business and your feedback. Thanks again! Kristy Elliott, Dealer

December 16, 2018

Lack of Clear Communication To sum it up, my car had an issue going on. I was told one thing and according to the shop person, he said another. I can only say that obviously it More

by KAREN_PRIES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not recall the names
Dec 17, 2018 -

Sunshine Chevrolet responded

Karen, Thank you again for your business and your feedback. I'm so sorry that your experience in our service department was less than stellar. We should always operate in a totally transparent fashion and apparently fell short when your car was in for repair. I apologize. thank you again for letting us know! Kristy Elliott, Dealer

December 10, 2018

I guess sometimes things do change I have been coming to sunshine for a long while now. It has always been top notch until early last year I noticed the quality of service started to de More

by sdare7301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 13, 2018 -

Sunshine Chevrolet responded

I'm very sorry that your last experience with us was less than stellar! We do have some new service advisors but the same great group of technicians. I will send the details of your visit to our Service & Parts Director so that he can investigate. Thanks for the feedback. I hope that you will give us another chance to get back to 5 stars! Kristy Elliott, Dealer

December 07, 2018

Best Experience I have always had a wonderful experience when visiting Sunshine Chevrolet. The staff is friendly, helpful and trustworthy. I am not super knowledgeabl More

by Tahoe828
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
staff
Dec 13, 2018 -

Sunshine Chevrolet responded

Thank you so much for bringing your Tahoe to Sunshine Chevy for service and for your kind review! We appreciate your business and your feedback. Thanks again! Kristy Elliott, Dealer

December 03, 2018

Careless about other's property Brought the vehicle for a defective torque converter (to be replaced). Received the vehicle after repairs with transmission fluid on the driver's fend More

by JSVANCE1968
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
unkown
Dec 07, 2018 -

Sunshine Chevrolet responded

I'm so sorry that you feel that we were careless with your repair. If you will contact me directly at Kristy@sunshinechevy.com, I can review the repair order with our Service and Parts Director and get back to you. Thank you for your business and your feedback. I look forward to hearing from you. Kristy Elliott, Dealer

Dec 12, 2018 -

JSVANCE1968 responded

I contacted as request with email provided - Kristy@sunshinechevy.com - on 12/7/2018. Today is 12/12/2018; there has been no response. Jerry

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