Sunshine Ford

Here's my story: Purchased a 2012 Ford Mustang GT Here's my story: Purchased a 2012 Ford Mustang GT Premium Convertible out of state, at another Ford dealership. Brought the vehicle to this dealers Here's my story: Purchased a 2012 Ford Mustang GT Premium Convertible out of state, at another Ford dealership. Brought the vehicle to this dealership for service twice. First time was great: relatively quick service, reasonable pricing, washed my car, etc. They lost one of my fancy valve stem caps and replaced it with a cheap plastic one, which I reported to them, but I still wasn't that upset. The second time, however, is where the problem began. First, they tried to upsell me on the service. I made it clear in the beginning of the conversation that I wanted to do the bare minimum to keep the vehicle's warranty valid, and that any additives or extra service would be done by me at my own discretion, as I've been working on cars for well over a decade and am professionally trained. They argued with me on this repeatedly, which was very frustrating. At the end of the service, they tried to install a license plate frame on the front and back of my vehicle without even asking me on a vehicle THAT THEY DID NOT SELL TO ME. The vehicle was not purchased from their dealership, and it is clearly a show car. You should ALWAYS clear it with a customer before attaching anything to the exterior of their vehicle. Here's the best part: I was called and asked about my service 5 days later. I told them, in an agitated tone, that I was displeased with it and why I was displeased. I then apologized to the lady that I was speaking to for any negativity in my tone, and informed her that it was merely out of frustration for the stuff that happened and that I wasn't upset with her. The manager then called me, and was nasty from the first word. He began attempting to shift all of the blame off of his staff and onto me. I informed him that I would not be spoken to in such a manner and hung up on him. I will never do business with this dealership again and will advise every person that I know (including the reader) to do the same. You have been warned. More

My first encounter was with Sayid. He turned out to be very honest and straightforward and made a decent offer, but I wasn't ready to buy that day. I returned a few days later ready to buy the car we'd lo very honest and straightforward and made a decent offer, but I wasn't ready to buy that day. I returned a few days later ready to buy the car we'd looked at the price I'd already negotiated, but wanting to see a model with additional features--just to be sure. Although I'd spoken with the internet salesperson earlier that day and mentioned Sayid, and I even asked for him when I arrived, he was off that day. Randall wound up being our salesperson--and although I thought it was poor form by his colleagues not to tell me he was off that day when they knew I was planning to come in, I was there to purchase the car and that's what we were going to do. After our trade-in was appraised, Randall REFUSED to give us the trade-in offer until we gave him our loan pay-off balance. Even though we knew better, I let him wear me down on this and I provided the info. b/c he insisted they do not undervalue trade-ins at Sunshine Ford and he would, QUOTE, "do what it takes to earn our business, even if that meant overvaluing it some". Right. So, the rest is as predictable as the sunrise. Of course they offered far less than an acceptable number and showed me the offer with the cheaper car we'd seen, I'm quite certain with the intention to increase their trade-in offer a few hundred dollars if I agreed to pay something far closer to sticker price on the nicer model he already knew we preferred. The whole thing was just...ick. I still can't believe I gave him that number! So, as predictably as the sunset, I marched myself down to Brewster Ford, where no one pestered me for my existing car loan balance, sold me the exact car I wanted (the upgraded SEL, BTW), at invoice price AND offered two thousand dollars more for my trade-in. It was well worth the drive. I would recommend anyone else do the same. More

went in looking to purchase & possibly wanted to then look at new truck & the older man with grey hair behind counter was so rude, mean & nasty it totally turned me off! NEVER will I go back there & then look at new truck & the older man with grey hair behind counter was so rude, mean & nasty it totally turned me off! NEVER will I go back there & buy anything from them! More

This is my second purchase with Sunshine Ford and our fourth purchase there as a family. Marci puts the extra effort to assure that the deal I get is actually the best she can do. We moved from Newburgh fourth purchase there as a family. Marci puts the extra effort to assure that the deal I get is actually the best she can do. We moved from Newburgh to Brooklyn and still drove the 65+ miles to purchase our newest car there. My future brother inlaw is now looking for a car. Guess who will be calling Marci soon! More

We worked with Steve Bates extensively during our most recent new car search. We made two trips to the dealership to check out two different vehicles (Ford Expedition and Lincoln Navigator). On both occ recent new car search. We made two trips to the dealership to check out two different vehicles (Ford Expedition and Lincoln Navigator). On both occasions, Steve did the following: (1) came out to greet us as soon as we pulled in, (2) provided an extremely thorough walk through of the vehicle, (3) took us on lengthy test drives so that we could get a good sense of the vehicle, and (4) was very straight to deal with back in the office. On top of all that, we liked his strong but warm personality and we had fun working with him. This guy definitely belongs in sales, and we mean that in a good way. It's incredible how many dealerships and salespeople today don't hit all the bases properly. At other places, we've had to hunt down someone to help us. We've had cursory or non-existent walkthroughs. We've had sales reps who clearly know nothing about the vehicle. We've been taken on a 3-minute test drive, and we've even been refused a test drive. In contrast, at Sunshine we felt like VIPs. We also liked how adaptable and accommodating they were at Sunshine. We like to take our time, go over the details very carefully (including the numbers), and explore multiple options. I'm sure we tested their patience -- it showed a little, though not much. Steve was also very good about following up with us via email, when we told him we preferred that to phone calls. In the end, we decided to go with a different make/model for this particular purchase, but that was not a reflection on the dealership or the salesperson. We would definitely work with Steve/Sunshine again, and we would recommend them to our friends, family, colleagues, or anyone else. More

I had a great experience buying my car here. I found something I loved and I got a great deal! They were very helpful and will definitely go back there to get my new Edge serviced! Rich was helpful and something I loved and I got a great deal! They were very helpful and will definitely go back there to get my new Edge serviced! Rich was helpful and listened to what I needed and what I could afford. He was able to fit me with the right car and payment. More

I have been having my 03 Explorer serviced at Sunshine for 3 years now, and I will never take my vehicles anywhere else. They are curtious, professional, and always accomodating. I have referred many frie for 3 years now, and I will never take my vehicles anywhere else. They are curtious, professional, and always accomodating. I have referred many friends, and they are never disappointed. Thanks Sunshine! More

An overall great experience. Car shopping is usually such a chore, but the staff at Sunshine was a pleasure to deal with. a chore, but the staff at Sunshine was a pleasure to deal with. More

Car buying at sunshine ford was the best car buying experience I've ever had. I was welcomed with a smile and a friendly sales person. I was not sure as to exactly what I was looking for my sales perso experience I've ever had. I was welcomed with a smile and a friendly sales person. I was not sure as to exactly what I was looking for my sales person took the time to go over every feature in a few different cars, despite the freezing temp. out side and did so with a smile and very friendly attitude. The fact that he took the time to do that showed us how much they value their customers. I look forward to dealing with them again and strongly encourage any car buying customer to visit them, you will not be dis-appointed. More

I purchased a 2005 Mustang convertible from Sunshine. I had mentioned that I might be moving out of the area, but was looking for a Mustang. I was told they had a "special deal" on their LAST 2005 Mustan had mentioned that I might be moving out of the area, but was looking for a Mustang. I was told they had a "special deal" on their LAST 2005 Mustang. Their special deal was a water damaged car. There was a seam along the firewall that was never finished at the factory. The first time I left this car out in the rain it filled up the passenger side floor and caused numerous electrical problems. It also caused the carpet to mold and a heavy mildew smell (almost like it had been wet before and then dried out). The car would barely run. I took it to a Ford dealer that was close to my home as I doubted the car would make it 40+ miles back to Sunshine. When I returned to Sunshine and told them what had happened I was told that because I had taken it to another Ford dealer, the water leak was no longer their problem. After 6 months, numerous calls to Ford and 2 or 3 from Sunshine Ford to leave or they would call the police, and numerous attempts by the other dealer that tried to fix the leak, I contacted the Better Business Bureau. The arbitrator and their inspector found that the car HAD leaked before I had purchased it and was still leaking. Though the leak had been a factory defect from day one, Sunshine Ford claimed it had NEVER leaked on their lot. It kind of explains why the car had been stored in a service bay and the sticker showed a lot of water damage. (I had asked the sales person why the sticker was water marked, I was told that someone had left the windows down a little bit). Eventually the car ended up being sent to Ford reclamation. Sunshine Ford claims to have the "Mustang King" working there. Mustang King I sincerely doubt it. Ripoff king, that I believe. As for service, RUN away from this dealership. Sunshine Ford is the epitome of how a car dealership shouldn't be run. Avoid the headache, lies and ripoffs. Go anywhere but here to buy a car. More