Suntrup Buick GMC

Wayne was knowledgeable and friendly. My limited experience with Suntrup has been great! Wayne took time to go over the features of my 2013 Lacrosse. experience with Suntrup has been great! Wayne took time to go over the features of my 2013 Lacrosse. More

I just bought a 2013 Buick verano from Wayne Burns! First of of all we are very happy with the car and with the buying experience. We were approached by another salesman first who tried to tell us what we wa of of all we are very happy with the car and with the buying experience. We were approached by another salesman first who tried to tell us what we wanted when it was exactly what we didn't want. Wayne listened to us and showed us exactly what we wanted not what he thought would be a good car for us. I look forward to buying my next car from Wayne. More

Wayne communicated with me about the automobiles I was interested in and continued to work the price to my satisfaction. He also took the time to explain all of the various options my car was equipted wit interested in and continued to work the price to my satisfaction. He also took the time to explain all of the various options my car was equipted with and how to operate them.. More

Very pleased with the new purchase. Wayne went above and beyond to make the deal happen. Not happy with the financing department or lack there of. Suntrup no longer has in house financing. They utilize beyond to make the deal happen. Not happy with the financing department or lack there of. Suntrup no longer has in house financing. They utilize a new company called Deliveries on Demand. This is where you video chat with a finance closer who has plenty of time and scripted quips to pressure you into buying the extra warranties. I understand the reason behind subbing out the closing, but with a dealer selling higher quality and higher end vehicles, Buick and GMC I would expert better and more personal service. I would not buy another car here just because of the video closing. More

My husband and I have purchased several cars here. The service department is aces........especially Angelo. Today, I placed an order for a new Buick Regal and Wayne (my sales guy) did not pressure me, and service department is aces........especially Angelo. Today, I placed an order for a new Buick Regal and Wayne (my sales guy) did not pressure me, and with the patience of a saint, answered all my questions. He did not do any double speak, and he was very friendly. More importantly, I felt like he's an honest person. Keep up the good work! More

I have never been a fan of car shopping and after coming to Suntrup Buick GMC I don't think I will ever buy anywhere else. Everyone I worked with was laid back and not pushy at all. They were so willing to to Suntrup Buick GMC I don't think I will ever buy anywhere else. Everyone I worked with was laid back and not pushy at all. They were so willing to stop what they were doing to answer questions and help me if need be. I could not have asked for a better experience or better customer service! More

Kent Keiser is a great sales person to work with. He took the time to listen & understand our needs. There was no pressure & he made sure he was providing the service we needed. He is upfront & honest person the time to listen & understand our needs. There was no pressure & he made sure he was providing the service we needed. He is upfront & honest person to work with!!!! More

Amazing....That is the first word that comes to mind when thinking about this dealership. Let me explain.....I was in town on business from Chicago and one of my headlights burnt out the day before I was sup thinking about this dealership. Let me explain.....I was in town on business from Chicago and one of my headlights burnt out the day before I was supposed to drive back. I wanted to change it myself, and after having a not so pleasant experience with a local auto parts company, I headed over to the dealership. It was early Saturday morning, so the service dept. was not open. That did not stop Dave and Steve from helping me. Right away Dave told me to pull around and he would see what he could do. He and Steve worked with me to get everything ready to install the new bulb just to determine the parts store sold me the wrong part. Steve then proceeded to offer to drive me back to the auto store to get the correct part since my car was all taken apart. He did so, and then he and Dave assisted me in installing the correct bulb and making sure it worked. This was not all though.....I was pretty frustrated with the parts store for selling me the wrong part and in my frustration, I left my wallet (with no contact information) in Steve's vehicle. I was working at a local hockey rink for a tournament (I'm from Chicago) and I had talked about that with Dave while he was helping with my car. He remembered and passed that information to Steve, who then drove over and found me and delivered my wallet before I even realized it was missing. I know this is not the typical dealer review, but these people went above and beyond to help me even though I was not there to purchase a vehicle and I was from out of town. This type of service speaks volumes about this dealership and if I were in the market for a car and my local dealer did not have it, I would definitely call Suntrup for help, even though they are 6 hours away. I wish there was something I could write that would truly express my gratitude, but I can't find the right words. The only thing on my mind that day was getting my car fixed so I could get home to my family and these salesmen took it upon themselves to make sure this was possible. All I can say is THANK YOU THANK YOU THANK YOU!!!! More