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Suntrup Buick GMC
St Peters, MO
351 Reviews
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351 Reviews of Suntrup Buick GMC
February 18, 2011
I shopped around for Tires and found this Dealership very competitive versus several local tire outfits. I would admit that I may not have the best knowledge about "car stuff" - but I TRUST that Dan Kopp doe competitive versus several local tire outfits. I would admit that I may not have the best knowledge about "car stuff" - but I TRUST that Dan Kopp does! If he tells me I need something - I must really need it. The Tire price was very competitive - but the real deciding factor for me was the TRUST factor. I knew Suntrup would give me the right product, do the job on my schedule, and when I left the shop - it would be right, and I wouldn't have to pay for something I did not need! I have to add - my GMC Yukon was washed up and shiny when I arrived, the tires looked great, and the truck drove beautifully! I could not be happier! Mr. Kopp is a tremendous asset - He gives me great advice and tries to work within my budget. I will be back for certain! (He also convinced me to have them do all my oil changes when I learned that the Valvoline was not properly lubricating whatever they were supposed to be! And again - I was surprised at the competitive price! I'm sold!) More
by skchap
Employees Worked With
Dan Kopp
February 10, 2011
I dealt with Crystal initially through the website, then continued through email, and then in person. She was knowledgable, friendly, and answered all my questions in a professional and timely basis. Even o continued through email, and then in person. She was knowledgable, friendly, and answered all my questions in a professional and timely basis. Even on her days off, she was quick to answer any questions I had through email. She went over all the options and discussed what I would and wouldn't like. Once the car was delievered, she went through all the perks of the new car, and even set up my bluetooth for me before I left the lot. I could not have asked for a better car-buying experience. This was completely different from the other GMC dealers I had talked to before settling with this dealer. More
by goalihiggi
Employees Worked With
Crystal McElroy
January 12, 2011
Each employee with whom I dealt treated me with courtesy, respect, and above all honesty. Each aspect of the vehicles I looked at was carefully pointed out and explained and the dealership was kind in workin respect, and above all honesty. Each aspect of the vehicles I looked at was carefully pointed out and explained and the dealership was kind in working within my time constraints. The financial officer was especially patient in working with me to complete the necessary paper work, fully explaining all the options available to me. More
by Debby Utterback
Employees Worked With
Jeff Johnson, Dave Strauser, Dave Strauser, Jeff Johnson
December 30, 2010
I was in need of a car and had been borrowing cars from friends and family until I found one. It was to the point where I had placed a deposit on a car, but the dealer where the car was coming from would e friends and family until I found one. It was to the point where I had placed a deposit on a car, but the dealer where the car was coming from would end up selling the car before it came to Suntrup. I had ran out of cars to borrow and SunTrup was geneorus enough to lend me a car for one week until the car that I wanted came in. I appreciate Patrick and Suntrup for getting me the car that I wanted for this was the first car that I had ever bought new and it was worth the wait. Thank You Patrick and Suntrup, Kathryn Spilker More
by Kathryn Spilker
Employees Worked With
Patrick Bradbury
December 06, 2010
Steve did a great job helping us decide between new or used. Steve was very low key. He was very attentive and listened to our needs. We had an employee family discount so there was no stress over pricing used. Steve was very low key. He was very attentive and listened to our needs. We had an employee family discount so there was no stress over pricing. We drive vehicles for a long time and it was really about getting the best vehicle for our family. More
by shepson
Employees Worked With
Steve Strauser
November 29, 2010
I have purchased over 200 vehicles in my life time both for personal and business. I have never had the good furtune to be handled by an agent as customer service driven as Crystal Brown. Customer service for personal and business. I have never had the good furtune to be handled by an agent as customer service driven as Crystal Brown. Customer service doesn't meam just politeness it means doing what is best for the customer and that was just what my sales experience was all about. I recommend Suntrup GMC in St Peters but I must qualify that with I strongly recommend Crystal, she is the best sales person from which I have every purchased a vehicle. More
by Padre102948
Employees Worked With
Crystal Brown
November 02, 2010
I came from out of state to purchase a used minivan at Suntrup. I dealt exclusively with Crystal, Suntrup's Internet Manager, and would unequivocally recommend Suntrup based on my experiences there. She Suntrup. I dealt exclusively with Crystal, Suntrup's Internet Manager, and would unequivocally recommend Suntrup based on my experiences there. She provided me with detailed vehicle information by email, including pictures, AutoCheck report, etc. She also walked around the car while I was on the telephone and pointed out any scratches so that I would not be surprised when I traveled to see the vehicle. I felt that Suntrup's price was very fair and when I arrived, they picked me up at the airport, the car was fully detailed, inspected, oil changed, gas tank full and everything ready for my long drive home. As someone who was shopping online for a very particular vehicle, I got more than I bargained for in terms of customer service and fair treatment at Suntrup. More
by PittsburghNick
Employees Worked With
Crystal Brown - Internet Manager
March 24, 2010
Bought at used 2007 mazda6 from them in December 2009. The price was $1,000 below KBB retail value so I thought I was getting a good deal.The interior of the car had a high quantity of stains and I asked The price was $1,000 below KBB retail value so I thought I was getting a good deal.The interior of the car had a high quantity of stains and I asked Eric Trigg to fix it. When i came back 5 days later it was better but still not what I wanted. He said i had to buy the car or I would lose my down payment. A week after i bought it, the blinkers, hazard lights, dome light, and power-door lock quit working and my rear-view mirror fell off. Now,4 months later, my car is having problems accelerating and after 15 minutes of driving an enormous amount of smoke will come out of the rear of my vehicle. They sold me a money-pit. More
by tschlue1
Employees Worked With
Eric Trigg
September 13, 2006
Purchased a New G6 after walking around the vehicle noticed several scratches, chips, ETC. After filling out a WE OWE the work was apparently done was actually done rather poorly not to mention 2 of t noticed several scratches, chips, ETC. After filling out a WE OWE the work was apparently done was actually done rather poorly not to mention 2 of the issues werent even addressed. now its back for the 3rd time and they will be attempting another "repair".. I can assure you if this problem ever gets fixed we will be taking the car to another Pontiac dealer for Maintenance and repairs. More
by pauljt2005
January 05, 2005
01/05: Having shopped for weeks for a Grand Prix GTP, I was infuriated with the negligence and lack of respect for one's intelligence, salesmen project throughout the dealing process. Finally at my wits en was infuriated with the negligence and lack of respect for one's intelligence, salesmen project throughout the dealing process. Finally at my wits end, I jumped on the internet to locate the specific car I wanted from Pontiac dealer inventories. At which point I stumbled upon Linda Cicerelli, Internet Manager at Suntrup. Even though it was Jan 3rd & everyone was taking delivery of their new cars, she responded within less than an hour. Next step, we spoke on the phone which is when she clarified my wants & needs, and took my vitals to pass along to Scott Buesse, F & I. By early afternoon, I left work to test drive the vehicle she had waiting for me. Because she was beyond swamped at the time, David Gusman, another salesperson offered to help her; he was at my beck-and-call from start to finish, ON LINDA'S BEHALF no less! Team work is unheard of in car sales, especially under the same roof! Between Linda's warm impeccable service (and David's), and the instrumental financing wonders worked by Scott, I drove away in the exact vehicle I had been searching for, having gotten a phenomenal deal on the new vehicle, top dollar trade-in, and the lowest financing imaginable. I'm in sales, and I can say that I was literally speechless, when Scott proposed, his and Linda's deal. I've purchased many new vehicles in the past 20 years, but this is the first time I was moved to send the brightest, cheeriest flowers to my salesperson, Linda, which befits her bright cheery personality...she's SIMPLY THE BEST! Check her out for yourself at SUNTRUP.COM.<br>01/10: My future mother-in-law traded-in her 2002 Ford Explorer, for a brand new GMC Safari over the weekend. And my future brother-in-law asked that I also introduce him to Linda, so he can trade-in his Jeep! Those other dealerships lost more business than they know! More
by lisabkr63
Employees Worked With
Linda Cicerelli, David Gusman, Scott Buesse
