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Suntrup Ford Kirkwood

Kirkwood, MO

Overview
Employees
Reviews
Vehicles
4.4
297 Reviews
Suntrup Ford Kirkwood is located just east of Lindbergh on Manchester Road in St. Louis' beautiful Kirkwood neighborhood. Whether you're a past, present, or a potential customer, we at Suntrup Ford Kirkwood appreciate your time spent with us on dealerrater.com and we look forward to hearing from you. Have a great day!
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10340 Manchester Road

Kirkwood, MO

63122

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Showing 297 reviews

May 18, 2026

Suntrup does excellent work and the car is ready when they said it would be! More

by khempstead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2026

WE have had issues with our Escape since purchase, the sunroof that was installed was not performed at the assembly plant. That was not disclosed when we purchased the vehicle. Kirkwood Ford has not bee More

by happycustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2026 -

Suntrup Ford Kirkwood responded

Thank you for sharing your feedback. We understand how frustrating this situation has been and appreciate the opportunity to assist with your Escape. After reviewing the concern, our team was able to identify and repair the sunroof drain issue that had not been corrected previously, and we completed that repair to resolve the ongoing water leak concern. We also apologize for the condition of the interior upon pickup. We understand your disappointment and have addressed this internally with our team. As with all vehicles equipped with sunroofs, the drain system does require periodic maintenance to keep the drain tubes clear and water flowing properly. Leaves, debris, and buildup can restrict the drains over time and lead to water management concerns if not cleaned routinely. We would be more than happy to assist with inspecting or maintaining those drains during future service visits. We appreciate your business and the opportunity to help correct the issue.

May 14, 2026

The staff was very attentive to my needs. Their communication with me was clear and friendly. More

by n4adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie in service was the very best. She is a beautiful human being.
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May 15, 2026 -

Suntrup Ford Kirkwood responded

It’s wonderful to hear our team offered careful attention to your needs and kept communication clear and friendly while servicing your Ford F-150. Thank you for the five-star rating. We look forward to helping you again in the future.

May 12, 2026

Kept informed of what needed to be done. Everything fixed in convenient time, Dropped car off and got ride home from worker. More

by MARYSEDDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel
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May 13, 2026 -

Suntrup Ford Kirkwood responded

Thank you for noting how we kept you informed and completed your Ford repairs promptly. We're glad the ride home made things more convenient. We look forward to assisting you again.

May 10, 2026

Love everything about my 2026 Explorer; the color, interior, and the way it drives. Suntrup Ford in Kirkwood has always taken care of me and Michael made sure everything was in order and perfect! Than More

by mmillerx6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2026 -

Suntrup Ford Kirkwood responded

It’s fantastic to hear your new 2026 Ford Explorer is hitting the mark in color, comfort, and performance. We’re glad Michael could ensure everything was perfect for you. Thank you for your continued trust, and enjoy every mile!

May 09, 2026

The service staff was very accommodating. I was offered a ride home instead of waiting for the service to complete. I was pleased with the entire experience. More

by TFNEHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2026 -

Suntrup Ford Kirkwood responded

We’re delighted that our service team was able to accommodate you, and that Sean arranged the ride home while your Ford was being serviced. It’s great to know you were pleased with the experience. We look forward to helping you with your next service.

May 08, 2026

Called to tell me my new cars battery needed replaced due to it sitting there while waiting to be serviced from an accident. Also told me my car was ready and 4 days later found out my car was a total loss. More

by AG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca, Nick Davis and the estimator Nick from auto body
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May 13, 2026 -

Suntrup Ford Kirkwood responded

We sincerely apologize for the frustration and confusion surrounding your experience. Communication during the repair and insurance process should have been much clearer, especially regarding the status of your vehicle and the battery concern. We understand how upsetting it must have been to learn it was being deemed a total loss. This is not the level of communication or customer experience we strive to provide.

May 08, 2026

The service was great and Lonnie was very helpful with every step of the service More

by TRISHABIELICKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie
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May 08, 2026 -

Suntrup Ford Kirkwood responded

It’s fantastic to hear the service for your Ford Bronco Sport went so well. Thank you for trusting our team to guide you through every part of the process.

May 08, 2026

I would not recommend this service to anyone. Hidden fees, too much reliance on emails/texts, did not credit my Ford rewards account and the service department does not answer their calls. More

by MIKE.GRAPPERHAUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know names.
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May 08, 2026 -

Suntrup Ford Kirkwood responded

Thank you for taking the time to share your feedback, Mike. I sincerely apologize for the frustration you experienced during your visit with us. We understand how important clear communication, transparent pricing, and timely follow-up are, and it’s disappointing to hear we fell short in those areas. Your concerns regarding the Ford Rewards credit, communication through calls versus texts/emails, and the fees charged are being reviewed by our management team. This is not the experience we want any customer to have. We would truly appreciate the opportunity to speak with you directly so we can better understand what happened and work toward making this right. Please contact me at your convenience and ask for the Service Director. Thank you again for bringing this to our attention.

May 08, 2026

Always courteous. Explains what is wrong with your car and what they can do to help. Nice waiting area. More

by craftygal50
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2026 -

Suntrup Ford Kirkwood responded

Sean is glad you found our service welcoming and clear. We’re happy the waiting area provided a comfortable spot while working on your GMC Envoy. Let us know when your Envoy needs service again.

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