I found a 2018 Ford Edge at Suntrup Ford in Kirkwood and was told the motor and drivetrain were under warranty for as long as I own the car, so that was a big selling point for me. I bought it on Sept. 19th.
I mentioned to the salesperson Tiffany when we test drove it about a shake in the car when applying the brakes and she laughed if off and said it was the brakes and that it was normal. I had it check by a dealer close to me and was told my rotors on the front were bad. The Suntrup insisted they weren't. They also had sold me a car that the windshield wipers didn't worked. On my way home from Suntrup, after being told the rotors weren't bad, a light came on the dashboard. I went straight to Autozone because I knew they would diagnose it at no charge. The code P0303 came up and it indicated that cylinder 3 had to many misfires within a predetermined period of time. Then I got the same free diagnosis from O'Reilly's. This is a huge problem in the motor of a vehicle that I just bought 2 weeks ago on top of having bad rotors.
I went back today to have my wipers fixed and told it will cost me $139.99 for them to run a diagnostic test on my car... It's only been 2 weeks since I bought this car. Why would I have to pay for it? They also said they won't fix whatever is wrong anyway unless I paid for it.
Part of the disappointment was that everyone seemed so nice there. They joked around and treated me like one of their own, but not when you have a problem. Nobody even acknowledged that I was there.
This is not fair to me. They had to have known there were problems or they should have if the car was really inspected it like it's supposed to be. How come dealers get by with selling lemon? Isn't there a thing called a lemon law? It needs to be enforced...