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Suntrup Ford Kirkwood

Kirkwood, MO

3.9
234 Reviews
Suntrup Ford Kirkwood is located just east of Lindbergh on Manchester Road in St. Louis' beautiful Kirkwood neighborhood. Whether you're a past, present, or a potential customer, we at Suntrup Ford Kirkwood appreciate your time spent with us on dealerrater.com and we look forward to hearing from you. Have a great day!
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10340 Manchester Road

Kirkwood, MO

63122

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Showing 234 reviews

December 17, 2014

Awesome Experience I have been looking into purchasing a new car and stumbled upon Suntrup Ford. After visiting other dealerships in the area, I was pleasantly surprise More

by golden11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Walsh
November 14, 2014

Incompetent Techs Chad was rude, and had no idea what he was doing. I came in for a simple key fob and He claimed the website was down and made me wait 2 hrs. I finally More

by Bvliet1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Boxdorfer
Nov 14, 2014 -

Suntrup Ford Kirkwood responded

Hello, my name is Crystal Jedynak the eCommerce Director for Suntrup Ford Kirkwood. I'm sincerely sorry you feel that a member of our staff mistreated you, and that you had a long wait for your fleet vehicle. Unfortunately, technically doesn't always cooperate, and our system was down for awhile. By the time you spoke with Mike, it was back up and running. Again, I am very sorry and understand your frustration. If you would like to discuss this further, please call me at (314) 369-1873. Thank you, and take care! Crystal

Jan 29, 2015 -

Suntrup Ford Kirkwood responded

Hello, my name is Crystal Jedynak the eCommerce Director for Suntrup Ford Kirkwood. I'm sincerely sorry you feel that a member of our staff mistreated you, and that you had a long wait for your fleet vehicle. Unfortunately, technically doesn't always cooperate, and our system was down for awhile. By the time you spoke with Mike, it was back up and running. Again, I am very sorry and understand your frustration. If you would like to discuss this further, please call me at (314) 429-4455

October 14, 2014

Amazing Experience!!! Unbelievable customer service. Friendly, professional, and passionate staff. Easiest purchase of a car I've ever had. Highly recommend this company More

by chad.harrison.503
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Latta, Eric Proemsey, David Gibson
October 13, 2014

Great Dealership These guys were great from start to finish. My new purchase deal was for the most part settled on a five minute phone call. The receptionist connected More

by newedge55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard McCabe
October 11, 2014

Highly Recommended My wife and I always plan on traveling further than we have when we purchase a vehicle simply to experience the exceptional service and sales you get More

by Frank1919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Walsh
October 11, 2014

Great experience great service I was referred by a friend to go see Kevin Lupo at Suntrup Ford. I called him and explain what I was looking for and price I was looking to spend. Kev More

by bonniescotty12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lupo
October 11, 2014

Tim was awesome Tim Walsh was great we will never go to another sales man ever again. We love him. He is an asset to your team. Absolutely the best dealer experience More

by erin.m.luck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Walsh
October 10, 2014

Great service love my car This is the second car I bought from Suntrup and Kevin Lupo. I love my 2011 Toyota Corolla with only 9K miles. I couldn't believe that I found a great More

by Eli26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lupo
October 10, 2014

Awesom Salesman I was hesitant to look at new Fords due to the fact that I am doing just that right now, looking. I am deciding which model want to buy. Your salesm More

by mustang410
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kalz
October 10, 2014

Car shopping made easy. Tim was absolutely great to work with. He asked the right questions, was very personable, and did a great job at providing the WOW factor most people More

by BrandonStRandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Walsh
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