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Suntrup Ford Kirkwood

Kirkwood, MO

4.4
272 Reviews
Suntrup Ford Kirkwood is located just east of Lindbergh on Manchester Road in St. Louis' beautiful Kirkwood neighborhood. Whether you're a past, present, or a potential customer, we at Suntrup Ford Kirkwood appreciate your time spent with us on dealerrater.com and we look forward to hearing from you. Have a great day!
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10340 Manchester Road

Kirkwood, MO

63122

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Showing 272 reviews

April 28, 2015

2015 Ford Escape I couldnt be happier, i love my new escape! Kirk and Chad were awesome to deal with! I was in and out in under an hour! 10 out of 10 hands down. I w More

by Lovemycar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Latta, Chad Morber
Apr 29, 2015 -

Suntrup Ford Kirkwood responded

Thank you for taking the time to leave us feedback about your experience at our dealership! We're very happy everything went smoothly. We greatly appreciate your business! Enjoy your new Escape! Have a wonderful day!

March 21, 2015

Make sure you check your car fax I stopped in to look at a used vehicle and considered purchasing. Upon sitting down to talk price, Tim the salesman misused bluebook to significantly More

by hughestj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Timothy Walsh
Mar 23, 2015 -

Suntrup Ford Kirkwood responded

Hello, My name is Crystal and I'm the eCommerce Director for Suntrup Ford Kirkwood. I'm sorry to hear you are dissatisfied with your experience at our dealership. I assure you that Kelly Blue Book was not misused, and that we offer fair, and competitive trade-in value on used vehicles. Many of our customers are extremely happy with the amount they receive for their trade. I'm sorry you feel that this wasn't the case with your vehicle. If you would like to discuss this further, feel free to contact me at (314) 429-4455. Thank you, and take care!

Mar 31, 2015 -

Suntrup Ford Kirkwood responded

Hello, My name is Crystal and I'm the eCommerce Director for Suntrup Ford Kirkwood. I'm sorry to hear you are dissatisfied with your experience at our dealership. I assure you that Kelly Blue Book was not misused, and that we offer fair, and competitive trade-in value on used vehicles. Many of our customers are extremely happy with the amount they receive for their trade. I'm sorry you feel that this wasn't the case with your vehicle. If you would like to discuss this further, feel free to contact me at (314) 429-4455. Thank you, and take care!

March 02, 2015

My New Ford Escape SE I hadn't purchased a car in a few years, so I began this quest apprehensively to say the least. I did my homework and narrowed down my car choices to More

by patmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gibson
Mar 03, 2015 -

Suntrup Ford Kirkwood responded

Pat, Thank you immensely for taking the time to leave us feedback! We value your business! Enjoy your new Escape, and if you need anything else, do not hesitate to ask. Have a great day!

February 13, 2015

Outstanding customer service I just purchased a new F150 from this dealership and was thoroughly impressed with the customer service provided by Terry and Kirk. Terry has followe More

by mmn294
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Logan , Kirk Latta, David Gibson
Feb 17, 2015 -

Suntrup Ford Kirkwood responded

Thanks for the review and the positive feedback! We're so happy to hear you had a pleasant experience at our dealership. Enjoy your new F150! Have a great day!!

February 09, 2015

Ford Escape Purchase No Problems, great service thru out the purchaxe. I epecially appreciated the 3 yr free srvice. that was a big seeler for me, just avoinding that hast More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gibson, Timothy Walsh
Feb 11, 2015 -

Suntrup Ford Kirkwood responded

Tom, Thank you so much for taking the time to leave us feedback! We're very happy to hear you had a pleasant experience at our dealership! Have a wonderful day!

January 28, 2015

Best car buying experience! I highly recommend going to Suntrup Ford in Kirkwood. We worked with Tom Dietz great guy! This is the first time I bought a car that I can say it More

by JanetB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2015 -

Suntrup Ford Kirkwood responded

Thank you so much Janet for leaving us positive feedback, especially on multiple sites! We really appreciate the review and recommendation! Have a great day!

December 19, 2014

Great experienc and 100% satisfied My entire experience was top notch. I really felt like they wanted me to drive away in exactly what I wanted. Would definitely recommend the dealer an More

by rlfjr22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Walsh
December 18, 2014

Excellent Service and Pricing! I recently purchased a 2014 Ford Fusion from this dealership. I am a college student so my concern was price as to what I could afford. The employee h More

by dae032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Walsh
December 17, 2014

Awesome Experience I have been looking into purchasing a new car and stumbled upon Suntrup Ford. After visiting other dealerships in the area, I was pleasantly surprise More

by golden11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Walsh
November 14, 2014

Incompetent Techs Chad was rude, and had no idea what he was doing. I came in for a simple key fob and He claimed the website was down and made me wait 2 hrs. I finally More

by Bvliet1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Boxdorfer
Nov 14, 2014 -

Suntrup Ford Kirkwood responded

Hello, my name is Crystal Jedynak the eCommerce Director for Suntrup Ford Kirkwood. I'm sincerely sorry you feel that a member of our staff mistreated you, and that you had a long wait for your fleet vehicle. Unfortunately, technically doesn't always cooperate, and our system was down for awhile. By the time you spoke with Mike, it was back up and running. Again, I am very sorry and understand your frustration. If you would like to discuss this further, please call me at (314) 369-1873. Thank you, and take care! Crystal

Jan 29, 2015 -

Suntrup Ford Kirkwood responded

Hello, my name is Crystal Jedynak the eCommerce Director for Suntrup Ford Kirkwood. I'm sincerely sorry you feel that a member of our staff mistreated you, and that you had a long wait for your fleet vehicle. Unfortunately, technically doesn't always cooperate, and our system was down for awhile. By the time you spoke with Mike, it was back up and running. Again, I am very sorry and understand your frustration. If you would like to discuss this further, please call me at (314) 429-4455

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