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Suntrup Ford Westport

St Louis, MO

3.3
262 Reviews

2020 Kratky Road

St Louis, MO

63114

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Showing 262 reviews

May 22, 2025

Took truck to dealership for rodent damage repair with~3,500 miles on it. They returned it 10 days later with an additional 80 miles on it, scratches on the hood, $5,000 in hail damage and a bill for More

by Mreatwork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan
May 22, 2025

Took truck to dealership for rodent damage repair with~3,500 miles on it. They returned it 10 days later with an additional 80 miles on it, scratches on the hood, $5,000 in hail damage and a bill for More

by Mreatwork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan
May 18, 2025

I would probably find another dealership. They will try and sell you a brand new car thats dirty and then tell you that the car wash guy is out that day. Then you get home and wash it, it tur More

by alecknight
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael James
October 29, 2024

Excellent service, Jennifer was professional, courteous, and informed. Toni in finance was the same, very nice to work with. Thank you. More

by spiegelcary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis, and Toni from finance.
October 22, 2024

Extremely untrustworthy. Repeatedly made promises that aftersales issues would be taken care of but refused to put anything in writing and simply stated I would need to take More

by Tcaulfld
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jamie Sutton, Mike Kearns, Andrew Suntrup
September 12, 2024

Inquired on a Tesla Model 3 with Suntrup Ford Westport, and asked to utilize the $4k Federal EV tax credit as down payment. Received a video of the car from saleswoman Jenn, who reassured that it qualified More

by james19618
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
MJ, Jenn
February 17, 2024

This dealership was clean & easy to navigate. This being my first time independently buying a car, it was an intimidating experience. Suntrup Ford & Mike Kerns really helped make this process as More

by Mgiesman237
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Kearns
December 16, 2023

First time ever buying a car over the phone and I could not have asked for a smoother deal. Brandon was there to assist with every step and even helped with solving a small issue I had after getting home More

by JCampbell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Smith
November 09, 2023

It was a great and pleasant experience. They answered our questions and we were able to get the car we wanted More

by CF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Kearns
November 07, 2023

I had an awesome experience with the salesman Mike Kearns. His professionalism was awesome and his kindness was exceptional. I would quickly recommend a friend to purchase from this dealership. More

by jacqueline_james64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony, Mike Kearns
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