Suntrup Ford Westport

Suntrup Westport should have been my first, only stop. I wasted my Wednesday night at another dealership listening to them tell me how they were doing everything they could to get me the best price they co I wasted my Wednesday night at another dealership listening to them tell me how they were doing everything they could to get me the best price they could that was nowhere near the best price. After 4 hours I left with the intention of not even going anywhere else to try and buy a new truck. I made an appointment at Suntrup just to see if they would be willing to work with me. I walked in still thinking I was wasting my time there like I did the night before. I told Bob very frankly how I was treated at the other Ford dealer and how if we couldn't get to the price I wanted to pay then I was just wasting his and my time. He told me he could and give him the chance. I got the price I wanted, Michael got me the financing terms that not only worked for me but kept my wife from making me sleep in the back of my new F150. I couldn't be happier with these guys. I just hope both of them are there when it's time to buy my next vehicle. I will only recommend and shop at Suntrup since this is what the car buying experience should be like. More

Great car, great service, great price! These guys really went way out of their way to help me get the right car for my budget. From Bob to Dave to Mike, they were unbeilevabe, each one was These guys really went way out of their way to help me get the right car for my budget. From Bob to Dave to Mike, they were unbeilevabe, each one was better than the next. I got a great car, with great service and dtayed in budget! If you need a car, call Bob! More

Great Buying Experience! I had a great experience with Bob Stanpleton! He was outstanding not just in all steps of buying process, but after the purchase. When I returned to g I had a great experience with Bob Stanpleton! He was outstanding not just in all steps of buying process, but after the purchase. When I returned to get my car after buying, he picked me up at rental car (I am from Springfield, MO) and helped during all process at dealership. One detail, it was his day off! Also the other day, we called me just to make sure I had a safe return back home and the car was according my expectations. It was a outstanding experience and better than that it was a great deal! Thanks! More

Exceptional service! We were so pleased with the service we received when we bought our new truck. Chuck greeted us when we walked in and walked us through the process. We were so pleased with the service we received when we bought our new truck. Chuck greeted us when we walked in and walked us through the process. A week later, we went back to purchase our truck. Chuck had everything ready to go so that we didn't have to wait very long. Michael worked his financing magic, and we were out the door. We definitely recommend this dealer, such a smooth transaction! More

Bought 2 Fords from Bob From the first phone call to Bob Stapleton to the explanation of how the car works after we purchased it, we couldn't have had a better car buying exp From the first phone call to Bob Stapleton to the explanation of how the car works after we purchased it, we couldn't have had a better car buying experience at Suntrup Ford Westport. Bob answered all of our questions honestly and without pressure to make a decision. Hats off to Mike in finance for making the paperwork go smoothly and explaining each line to us. They offered the best price in the St. Louis/IL metropolitan area so therefore I did not hesitate to buy my second Ford from them. You will not be disappointed with their customer service and professionalism at Suntrup. We will not hesitate to refer future Ford owners to Bob.. More

Great place to get a car! I was expecting everyone to pressure me into buying a car when I wasn't ready. That was not the case. Chuck did a great job of pulling back when he co I was expecting everyone to pressure me into buying a car when I wasn't ready. That was not the case. Chuck did a great job of pulling back when he could tell I wasn't ready to buy right away. Very friendly guy and he will take care of you. The whole place always seemed to make sure everything is good. Definitely will go back in the future. More

great people to work with! Bob and dave worked with us to help us find what we needed and wanted. They listened to what we wanted. And they gave us water and kept us informed Bob and dave worked with us to help us find what we needed and wanted. They listened to what we wanted. And they gave us water and kept us informed to what the next step was. More

excellent experience My sa My salesman was really nice I recent this dealership to everyone great experience th My sa My salesman was really nice I recent this dealership to everyone great experience thank you all and I will come back for my next vehicle Awesome sales team More

Changed my outlook on car buying This was my first venture into buying a car and I could not have been more terrified. I'd grown up with everyone I know telling me the horrors of car This was my first venture into buying a car and I could not have been more terrified. I'd grown up with everyone I know telling me the horrors of car buying from a dealer. "They're out to get every last cent." "They'll pile on fees right at the very end." "Their job is to pressure you into buying." Things like that were the 'only' idea of dealers I had going into this. I had been informed to get pre-approved by my bank before going in so that took a good amount of pressure off. So I did some shopping online and found a 2012 Ford Focus. I knew it was a good car because my family has had Focus's for years, my brother's actually being a 2012. So sent a request for a test drive and in about 10 minutes I get a call to schedule a test drive with Bob Stapleton. I cannot explain how easy Bob made this entire process. There was no pressure to buy, not even slightly. On the test drive, he was quiet unless he was asked a question, so there went my fear of the pressure during the test drive I'd been told about. When we got back, he let me lead the conversation. I started by asking what the out-the-door price would be. In a few minutes he told me (it actually came out about $50 less from the sticker price)... AND IT STAYED THIS PRICE THE ENTIRE TIME. Strike out the sneaky added fee rumors I'd heard. I liked the car, I LOVED the dealership, so I decided to buy, The rest of the process was paperwork and checking to see if they could get me any cheaper rates. No pressure at all. None of the horror stories about dealers even came close to coming true with Bob. Bob made this the easiest experience ever. I think it took maybe 3 hours from walking in to driving away in my new car. If you're worried about the horror stories of dealers and the pressure they put on you like I was, go to Suntrup Ford in Westport. You can believe me when I say the next time I buy a car, it will be from Suntrup and I'm hoping Bob Stapleton is still around. More

Very caring people Such a pleasure doing business with these guys there, I would recommend anyone looking for a new vehicle to go check these guys out. They'll take good Such a pleasure doing business with these guys there, I would recommend anyone looking for a new vehicle to go check these guys out. They'll take good care of you. Thanks again Chuck Johnson More