Suntrup Ford Westport

Best experience at dealers so far It was the fastest, smoothest and the most pleasant experience of buying a car for me so far. Curt and his team were very thorough yet to-the-point. I It was the fastest, smoothest and the most pleasant experience of buying a car for me so far. Curt and his team were very thorough yet to-the-point. I am highly satisfied with my purchase there. More

The Basics Make a Difference I went to quite a few dealerships in my recent vehicle search. I looked at small SUVs at Honda, Nissan, Subaru, Mazda, and Ford. I also contacted 4 I went to quite a few dealerships in my recent vehicle search. I looked at small SUVs at Honda, Nissan, Subaru, Mazda, and Ford. I also contacted 4 different Ford dealers to ask about Escapes in their inventory and visited 3. Out of ALL of those dealerships and ALL of those brands, Suntrup Westport was the only one that managed the basics. When I made an appointment, my salesman, Bob, was waiting for me with the car I wanted to drive parked in front. Within 10 minutes we were on the road; none of this waiting 20 minutes just to find the car. When I said my husband would want to see the car before I purchased it, Bob gladly offered to let me take it home overnight. He even helped me get my car seat installed. When I came back the next day ready to do the deal, his fist offer was incredibly fair. In fact, if I compared it to other Escapes being offered, it was significantly below comparable vehicles. Knowing I had a good offer in front of me, I really didn't push the issue. They did throw me a bone though, and I appreciate the gesture. In total, I spent about 2.5 hours at the dealership between the two days. That included the initial test drive, moving all my stuff to the car for the overnight, and the actual purchase including a credit application. I could never have imagined the whole process going so smoothly. As a person, Bob is friendly and welcoming. He also really knew his stuff about the car. I do lots of research and I admit to asking questions I already know the answer to in order to find out who I'm dealing with. Bob answered them all clearly and concisely and knew more about the car than I did. That's exactly what SHOULD happen when you go to the dealer. Michael in finance was also incredibly friendly. He answered my questions accurately and clearly and, knowing there were parts of the contract I had clarified before we even printed them, make a special point to show me that what he had said was also in writing. If I were to give one piece of constructive criticism, it would be in regards to online pricing. The online prices do reflect all possible rebates. With that in mind, go in knowing that you will probably not qualify for all of them. This may not be the most ethical practice, but the online listings do state this very clearly, so I understood the situation as I came in. My guess is that there are other shoppers who don't pay as close attention and are surprised when they realize the change. Walking in to Suntrup Westport, I had a bit of a chip on my shoulder regarding the service I had received elsewhere. Walking out I feel confident that I got the best deal possible. I was treated respectfully as was my time. I'm happy to say I can continue to be a loyal Ford customer and I will gladly recommend this dealership along with Bob and Michael to anyone who asks. Keep up the great work! More

Great Experience We got a great deal on a new 2014 Ford Focus! The staff was friendly, helpful and honest. I would recommend this dealership to anyone! We got a great deal on a new 2014 Ford Focus! The staff was friendly, helpful and honest. I would recommend this dealership to anyone! More

Purchase of a New Ford We have bought two vehicles from Suntrup Ford. The are courteous, friendly, and fair. If I were looking to buy again, they would be at the top of my We have bought two vehicles from Suntrup Ford. The are courteous, friendly, and fair. If I were looking to buy again, they would be at the top of my list. They saved a new 2014 Focus for us without a deposit. You can't get any better than that. More

new car purchase my wife and I went to suntrup ford after phone calls on focus, we checked out on line. made agreement by phone.our experience was good.greeted and tre my wife and I went to suntrup ford after phone calls on focus, we checked out on line. made agreement by phone.our experience was good.greeted and treated well.no sales changes on what we wanted, all as promised. our sales person bob, was friendly and helpful.we made the trade and paper work in short time for new focus. looking for friendly good deal,try suntrup ford. More

Got er done Bob worked very hard to get me the deal that I asked for. I'm pleased with his efforts and would recommend this dealership to friends. Bob worked very hard to get me the deal that I asked for. I'm pleased with his efforts and would recommend this dealership to friends. More

Good sales experience Had a great experience with Chuck Johnson while buying my new 2015 F350 lariat.. Very easy to work with and provided all of the information I needed. Had a great experience with Chuck Johnson while buying my new 2015 F350 lariat.. Very easy to work with and provided all of the information I needed. Chuck was able to work out a deal with my trade that I felt good about. I came away with a fair price and a beautiful truck. I haven't had any services as I just bought the truck, but the sales experience was top notch and everything went very smoothly. More

Awesome service! From the minute I walked up to the door, the sales staff made me feel welcome and at ease, and that they were there to help me find the exact truck I From the minute I walked up to the door, the sales staff made me feel welcome and at ease, and that they were there to help me find the exact truck I was looking for. I would definitely recommend them to anyone looking for a great deal on a great vehicle. More

Best Service Ever My husband and I went to Suntrup Ford (Westport) on black Friday. We weren't really needing a new car but we got a flyer in the mail and thought we wo My husband and I went to Suntrup Ford (Westport) on black Friday. We weren't really needing a new car but we got a flyer in the mail and thought we would just check things out. We were greeted by Chuck and from that very moment he was genuine and worked very diligently to find what we were wanting. After test driving many cars, we found the one and Chuck worked hard to get the price we wanted. He was honest and he really seemed to care about our needs and making us happy. This is the 3rd car we have bought from Suntrup Ford (Westport) and I would definitely recommend y'all and I would buy from there again. Thanks Chuck and Cindy!!! More

Got a great lease deal I got a really great lease deal on a Fusion for my Mom. I worked with Larry Persons. He was great to work with, very responsive (even after hours), I got a really great lease deal on a Fusion for my Mom. I worked with Larry Persons. He was great to work with, very responsive (even after hours), quick to respond with the information I requested and very patient (i.e., did not push us into anything). Thanks for all your help Larry and good luck at your next strongman competition! More