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Suntrup Ford Westport

St Louis, MO

3.3
262 Reviews

2020 Kratky Road

St Louis, MO

63114

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Showing 262 reviews

October 12, 2023

Really like this dealership other than the mark ups for not having a trade in and for not financing with them. However, they worked with me to work around those and we were able to negotiate a Fair OTD pri More

by tproctor930
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malik Adams
April 14, 2022

STAY AWAY FROM SUNTRUP FORD WESTPORT! !! After I totaled my last vehicle we unfortunately made the mistake of going to Suntrup Ford and purchasing a vehicle. Though we had other similar More

by Als611
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Suntrup
Apr 15, 2022 -

Suntrup Ford Westport responded

Hello Amanda, thank you for your feedback. I’m very sorry to hear about your wreck and the situation you described. It sounds like there may have been a misunderstanding. We’ve never offered free lifetime oil changes, but do offer a Lifetime limited powertrain warranty. We’re very sorry to hear you’re unhappy with your experience, and wish there was something we could do to rectify the situation. Customer satisfaction is our main goal, so if there’s anything we can do, please let us know. Have a nice day.

Apr 28, 2022 -

Als611 responded

4/28/22 UPDATE 2 weeks ago as of tomorrow (4/29/22) Kirk from Suntrup contacted Zach and I to reconcile the situation. He offered to put a sunroof in our vehicle or to send us a check for $500. That was nice but not what we wanted. He asked what he could do. I told him to stand behind what we were told. At first he said this was pretty much impossible. Then he said if we took it to the same Ford local dealership that he could work this out. I asked him if he would send this to me in writing. Kirk said he would and include our VIN number showing they would take care of our oil changes and tire rotations. Kirk told me he was in the care but would call me when he got back to the dealership. He would get my email address and send this to me. Kirk also said that he wouldn’t ask me to delete my review but asked if I could update it. I NEVER GOT THE CALL BACK OR EMAIL…

April 08, 2022

Terribly disappointed I would not recommend that you go to this dealership they have overcharged me the service department is horrible they want to charge you and my car needed an antenna and they wanted t More

by mjeffjazz
Price
Recommend Dealer
No
Employees Worked With
Andrew Suntrup
March 30, 2022

Whatever you do…. Do not plan on using their service department. Took it in for a flat and it took 3 days to get it back. I only got it because I went in and say there More

by k.holzschuh12
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dave
January 09, 2022

This is the second vehicle we have purchased from Malik Adams at Suntrup Ford. Very easy and seamless process. More

by G & D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Lee, Malik Adams
November 23, 2021

Easy straight forward experience. Mike Eime was my salesman. He was kind, thorough and very responsive. The general manager, Kirk Latta, was easy to deal with and a straight shooter. I will absolutely More

by csfnr9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Suntrup, Mike Eime
November 03, 2021

Thank you so much for your knowledge and quick responses to making this process as smooth as possible! More

by Clatta101288
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Adams
October 27, 2021

Jeff Layton has taken care of us each time we have a maintenance request. I often ask him to estimate if the work can be completed in the same day, and he has been more accurate than I would expect. Thi More

by Bwahle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Layton
July 20, 2021

Everyone is very nice and wanted my time there to be optimal. They answered all of my questions. In about an hour and a half, I was in my new Car! I look forward to them servicing my car when it is ne More

by G. Robertson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kearns
May 06, 2021

I dealt w Malik Adams and he was very personable and willing to assist me in finding the perfect vehicle for me He did just that !!! Im very satisfied with the whole process and would recommend this More

by Cpfingsten
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Adams
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