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Suntrup Ford Westport
St Louis, MO
262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 262 reviews
October 12, 2023
Really like this dealership other than the mark ups for not having a trade in and for not financing with them. However, they worked with me to work around those and we were able to negotiate a Fair OTD pri not having a trade in and for not financing with them. However, they worked with me to work around those and we were able to negotiate a Fair OTD price on a Nissan Frontier over the phone in an hour or so. I ended up chosing a different Make/model vehicle from a different dealership. I probably spoke with over 20 dealerships in the process but this one really stood out to me as a fair priced dealership with great customer service. More
by tproctor930
Employees Worked With
Malik Adams
April 14, 2022
STAY AWAY FROM SUNTRUP FORD WESTPORT! !! After I totaled my last vehicle we unfortunately made the mistake of going to Suntrup Ford and purchasing a vehicle. Though we had other similar !! After I totaled my last vehicle we unfortunately made the mistake of going to Suntrup Ford and purchasing a vehicle. Though we had other similar vehicles that we liked at other dealerships we chose to buy from here after being told by Andrew Suntrup that we would have free lifetime oil changes, bumper to bumper warranty for 3 years/36,000 miles and lifetime power train warranty at any Ford dealership. Today I am getting my first oil change at our local Ford dealership and they had no idea what I was talking about getting free oil changes. So I called Andrew and he said he never told us this. I was also informed today that if Suntrup would have signed us up for Ford Pass the day we purchased our vehicle that we would have several thousands of points and would be able to get a couple of oil changes covered with our points. We were totally taken advantage of the day we purchased our new vehicle from Suntrup. They knew I wasn’t feeling the best after being in a wreck and they knew we needed a new vehicle. Unfortunately we rushed through everything and did not make sure we had documentation of the free lifetime oil changes, bumper to bumper warranty or the lifetime power train warranty. So all we can do now is warn others before going here to take your business elsewhere. More
by Als611
Employees Worked With
Andrew Suntrup
April 08, 2022
Terribly disappointed I would not recommend that you go to this dealership they have overcharged me the service department is horrible they want to charge you and my car needed an antenna and they wanted t to this dealership they have overcharged me the service department is horrible they want to charge you and my car needed an antenna and they wanted to keep my car for 2 hours just to find out and then they want to charge you per hour just to keep your car I'm terribly disappointed with son trip I will never go back again am I recommend that you don't either poor poor poor More
by mjeffjazz
Employees Worked With
Andrew Suntrup
March 30, 2022
Whatever you do…. Do not plan on using their service department. Took it in for a flat and it took 3 days to get it back. I only got it because I went in and say there Do not plan on using their service department. Took it in for a flat and it took 3 days to get it back. I only got it because I went in and say there until they did it. Perosn came in behind me who had an appointment in the morning for oil change and still didn’t have car back at 5 PM. More
by k.holzschuh12
Employees Worked With
Dave
November 23, 2021
Easy straight forward experience. Mike Eime was my salesman. He was kind, thorough and very responsive. The general manager, Kirk Latta, was easy to deal with and a straight shooter. I will absolutely salesman. He was kind, thorough and very responsive. The general manager, Kirk Latta, was easy to deal with and a straight shooter. I will absolutely return! More
by csfnr9
Employees Worked With
Andrew Suntrup, Mike Eime
October 27, 2021
Jeff Layton has taken care of us each time we have a maintenance request. I often ask him to estimate if the work can be completed in the same day, and he has been more accurate than I would expect. Thi maintenance request. I often ask him to estimate if the work can be completed in the same day, and he has been more accurate than I would expect. This is also assuming he does not have complete control of this process and timing. He is prompt and the work done is great. I would highly recommend this service advisor and dealership. Thanks Jeff! More
by Bwahle
Employees Worked With
Jeff Layton
July 20, 2021
Everyone is very nice and wanted my time there to be optimal. They answered all of my questions. In about an hour and a half, I was in my new Car! I look forward to them servicing my car when it is ne optimal. They answered all of my questions. In about an hour and a half, I was in my new Car! I look forward to them servicing my car when it is needed. I dealt with Mike Kearns and he had a genuine excitement about showing me the car I wanted. More
by G. Robertson
Employees Worked With
Mike Kearns
May 06, 2021
I dealt w Malik Adams and he was very personable and willing to assist me in finding the perfect vehicle for me He did just that !!! Im very satisfied with the whole process and would recommend this willing to assist me in finding the perfect vehicle for me He did just that !!! Im very satisfied with the whole process and would recommend this dealer wholeheartedly More
by Cpfingsten
Employees Worked With
Malik Adams
