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Suntrup Ford Westport

St Louis, MO

3.3
262 Reviews
Suntrup Ford Westport, located on the big corner of Page and Lindbergh has a fantastic selection of new Fords for sale as well as various pre-owned makes and models. Whether you're a past, present, or a potential customer, we at Suntrup Ford Westport appreciate your time spent with us on dealerrater.com and we look forward to hearing from you. Thank you for your time and have a wonderful day!
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2020 Kratky Road

St Louis, MO

63114

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Showing 262 reviews

January 17, 2013

Billy was awesome..He was able to make us a very very good deal within 24 hours.We would do business with him again in a minute More

by michael.boni.58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 11, 2012

I visited this Ford dealership tonight after doing extensive research on the new Fusion. I was still a bit undecided between the regular gas and hybrid model and wanted specific pricing information on More

by saraht77
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Leigh
November 01, 2012

Poor service, poor financing and deceitfulness is all I can say about this dealership. The car I got on Friday was great wasn't exactly cleaned out very well but ok. I took in on Friday and had to come bac More

by matt.mccauley.121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Kearns, Michael Jackson
Nov 09, 2012 -

Suntrup Ford Westport responded

Hi Matt, My name Elizabeth Durdel and I am the E-Commerce Director for Suntrup Ford Westport. I am genuinely sorry to hear about your experience on Monday and that you had to return the Fusion to us. However, you claimed a false income on your credit application. And, we are required by law to verify a buyer’s present income at the time of a vehicle purchase—not the buyer’s future or expected income, but the buyer’s income on that day of securing a car loan. And, unfortunately, you were unable to verify the amount you stated as your current monthly income. Now, the income you were able to confirm was financed into a new deal that was not to your satisfaction because the monthly payment was higher—that’s understandable. Nontheless, Michael Jackson, our Business Manager worked incredibly hard to make your situation work out to your liking—even after your proof of income had significantly changed from what you had originally and legally stated on your credit application. Given the situation and the truth of it, most would agree deceitful isn’t the appropriate word to describe how our dealership handled the plate you presented us. Once all of your provable factors were on the table we did the best we could to help you keep the Fusion but it didn’t work out—please keep in mind we are in the business of selling cars, thus it didn’t work out for either of us. Congratulations on your new car and thank you for buying Ford.

September 28, 2012

Awesome duo..I was stuck in a vehicle that I was totally upside don in and needed to get out of it. Talked to billy on phone and in person and when I got to the dealership I knew it was and uphill battle bu More

by biggunns72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Putnam, Michael Jackson, Michael Jackson
August 31, 2012

Everyone we dealt with was very friendly and helpful. They answered all our questions and tailored the experience to us. The icing on the cake was how (relatively) quickly we were able to complete the p More

by shawna.climer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Jackson
July 23, 2012

Overall my experience with Suntrup Ford – West Port was good. Communication with Tony Skalnican was good. He responded to the questions I had and was able to find the kind of vehicle that I was intereste More

by CarharttIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Jackson
July 06, 2012

We stopped in to look at the new 2013 Ford Explorer. The entire experience was top notch from start to finish. Starting with the actually vehicle, the Ford is fantastic. We never thought we'd ever buy a F More

by mtvmo13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 29, 2012

I had a superb new car shopping experience at Suntrup Westport recently. This is the second new Focus I've purchased from this dealership. I ordered a 2007 at the end of '06 and was quite happy with it u More

by staggerlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Evans, Michael Jackson
June 26, 2012

I recommend Suntrup, they are a pleasure to work with. The people are friendly and if there is any concern no matter how small, they take it seriously and try to resolve it. I found this out after the sa More

by SJW0709
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Jackson
April 02, 2012

I would recommend this dealership because I found Richard Chasnoff, Tony Skalnican and Michael Jackson (not the performer!!) to be professional, knowledgable and able to answer any questions I had about my p More

by 2nd ford f150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Chasnoff, Michael Jackson