Suntrup Ford Westport

After being called,repeatedly, to come in and speak with a "manager" regarding trading in our '09 Flex, we set an appointment. We arrived at the scheduled time - 9 a.m. - and no one seemed to have any know a "manager" regarding trading in our '09 Flex, we set an appointment. We arrived at the scheduled time - 9 a.m. - and no one seemed to have any knowledge about what was going on. Bad start. Richard "greeted" us, and after hearing our reason, assured us he was "your man for the sale." We browsed a while, and finally agreed to look at a Taurus, but requested one with the eco boost system. Richard was going to "bring a couple up for you" but he didn't. Instead, we walked out to the lot, looked at a few of the vehicles. We pointed out that none of them had the eco boost. Richard told us he had not found one, yet. We drove one, anyhow. Nice ride. Returned from the test drive. Richard wanted to have the numbers worked up on our Flex. We had already expressed that we were not interested in trading in the Flex, but he kept pushing. We asked for a few moments, at which he suggested a crew cab truck. We again told him we were not trading the Flex, and my husband walked away. Richard and I exchanged a few words, and I joined my husband. We found a used Taurus, which had a large sign stating "$22,990" on it. Tires were bad on the back. We asked to drive it anyhow. The engine "pulled and hesitated" when we accelerated, and Richard's explanation: It is cold. When we returned, we made an offer of $19,000, said we would be willing to go to $20,000, and wanted new tires on the back. Richard took to offer to the business manager, and returned a while later with a counter offer of $22,696. Suddenly, the "price" had gone up to $25,990, lowered to the stated number on the car, added the administrative fee, did not mention the tires, and gave us the offer. We explained that we were insulted at the offer, and did not appreciate the "switch" in prices, to which Richard explained that "that is a $34,000 car!". My husband pointed to the brand-new Taurus on the showroom floor, and said, "No, THAT is a $34,000 car - that one out THERE is a $22,000 car! We have had enough. Have a good day. You just lost a sale." We left, went to lunch, and found an ad for Bommarito Ford. The ad listed a '12 Taurus for $21,777....and I paid $22,000+/- for it, and drove it home, later that afternoon. We were ASKED to come to the dealership. We were SUPPOSED to have met with a sales MANAGER, not a SALESMAN. NO ONE KNEW ANYTHING ABOUT IT, IN SPITE OF REPEATED, INSISTENT CALLS BEGGING US TO COME IN. What is up with that????????? No, we will NOT purchase any future Fords from Suntrup. I am willing to drive the extra 15 minutes to Bommarito. Debbie Taylor More

HE was more than friendly. His negotiation tactics were fair and polite. When we finally agreed to the pricing the car was cleaned and ready when he said it would be. I have over 18 cars and trucks in th fair and polite. When we finally agreed to the pricing the car was cleaned and ready when he said it would be. I have over 18 cars and trucks in the last 6 years (mostly Ford) and the cars are never ready when they say they will be. Either gas or washing pr paperwork???? So yes I was impressed. This is the first time i have used this dealership and now we will be using it for all our repairs and i look forward to this service being continued. When i was about to leave the parking lot he hailed me down and made sure my cell phone synced wiht the car. THat was great!!! More

We purchased a 2010 black Ford Escape Hybrid on Jan. 5, 2011. It was really great to work with both Terry Weir and Michael Jackson. They are very knowledgeable and both have a calm demeanor when interacti 2011. It was really great to work with both Terry Weir and Michael Jackson. They are very knowledgeable and both have a calm demeanor when interacting with clients. We appreciated their attentiveness throughout our visits. We unfortunately felt that our interaction with Rich was not as positive. I also would have preferred to get a car tutorial indoors instead of out in the cold. In past car-buying experiences, the new vehicle was brought inside the service center area when learning about its features and asking questions. I feel this presented a more comfortable atmosphere. I also think that each potential buyer should be reminded, prior to the day of buying, that the sales tax on the vehicle needs to be added to the final payment. It shouldn't be assumed that just because it is not discussed, the client knows all of the financial legalities. More

I was very satisfied with the way my salesman, Dave Evans handled my new Ford purchase. He was very professional and followed through on everything he promised. I would definietly recommend Suntrup Ford Wes handled my new Ford purchase. He was very professional and followed through on everything he promised. I would definietly recommend Suntrup Ford Westport. they are located in a very convenient location at Lindberg and Page. More