Suntrup Ford Westport

Great Truck! Great price! Great Salesperson! We bought a 2019 Ford Ranger. The truck is amazing, but what made it best was the price and our salesperson, Terry Logan. He treated us like a frien We bought a 2019 Ford Ranger. The truck is amazing, but what made it best was the price and our salesperson, Terry Logan. He treated us like a friend and not just a customer. More

VERY POOR SERVICE DEPARTMENT---SALES DEPARTMENT WAS GREAT CALLED ON 3-6-2020 TO MAKE AN APPOINTMENT TO HAVE WINDSHIELD INSTALLED AND TAIL GATE CHECKED ON MY 2019 FORD F150 WHICH I HAD PURCHASED THERE 2 MONTHS CALLED ON 3-6-2020 TO MAKE AN APPOINTMENT TO HAVE WINDSHIELD INSTALLED AND TAIL GATE CHECKED ON MY 2019 FORD F150 WHICH I HAD PURCHASED THERE 2 MONTHS EARLIER. CALLED IN JANUARY 2020 TO GET ESTIMATE ON INSTALLATION OF WINDSHIELD. DROPPED VEHICLE OFF ON 3-11-2020 AND TOLD SERVICE THAT I WOULD PICK THE VEHICLE UP ON FRIDAY, 3-13-2020. DEALER CALLED ME ON 3-12-2020 AT 9:30 A.M AND TOLD ME THAT THEY COULD NOT SCHEDULE THE WINDSHIELD FOR REPLACEMENT UNTIL TUESDAY, 3-17-2020 ALL THOUGH I HAD A PREVIOUS ESTIMATE AND AN APPOINTMENT WAS MADE. I WAS TOLD THAT I WOULD HAVE TO RESCHEDULE FOR TUESDAY 3-17-2020. I PICKED THE TRUCK UP ON 3-12-2020 AND NOT ONLY DID THE WINDSHIELD NOT GET INSTALLED BUT THE TAIL GATE WAS NEVER LOOKED AT. SALES DEPARTMENT WAS GREAT. I WOULD HIGHLY RECOMMEND MALIK ADAMS, BUT SERVICE AFTER THE SALE IS HORRIBLE. SERVICE ADVISERS AND FRONT SERVICE DESK SEEM TO HAVE A LOSS OF COMMUNICATION. More

Dear God, I hate Buying New Cars, But. I had one of the best experiences at purchasing a New truck. Justin and Kirk were patient and gave me time to compare and get my nerve together. Ju I had one of the best experiences at purchasing a New truck. Justin and Kirk were patient and gave me time to compare and get my nerve together. Justin is high customer service energy. I truly feel, like he is there to help. I went to several dealerships prior to this purchase. Suntrup Ford, by far was the better deal. Gonna buy my next Mini van here also, when I get grandkids. Thanks guys. More

great service I purchased a new vehicle from Mike Kearns at Suntrup Ford over the weekend. I received excellant customer service with this purchase. He was friendly I purchased a new vehicle from Mike Kearns at Suntrup Ford over the weekend. I received excellant customer service with this purchase. He was friendly and professional throughout the process. More

I love my new car!! Excellent Service and Knowledgeable Salesmen. I would highly recommend Suntrup Ford Westport! I have bought my last 4 vehicles from them and have always received excellent service. Salesmen. I would highly recommend Suntrup Ford Westport! I have bought my last 4 vehicles from them and have always received excellent service. More

Great experience Terry took time to explain everything to our satisfaction. He was knowledgeable and courteous and made my wife and I feel comfortable at the dealersh Terry took time to explain everything to our satisfaction. He was knowledgeable and courteous and made my wife and I feel comfortable at the dealership. We received a follow-up call with a guarantee that if we had any problems to feel free to call him for assistance. The buying process was quick and smooth. Andrew also did a great job of explaining options we had as far as financing and extended warranties. The thing I most appreciated is the fact that at no time did I feel pressured to purchase anything. More

Best car buying experience we've ever had. Shout out to Mike Kerns for service above and beyond. I will never car shop anywhere else. Mike Kerns for service above and beyond. I will never car shop anywhere else. More

Dealership displayed excellent customer service and was very accommodating to the needs expressed by me and my wife. Their level is follow up was fantastic. very accommodating to the needs expressed by me and my wife. Their level is follow up was fantastic. More

Find another dealer Long story so let me first say...Reception staff here are amazing for what they have to deal with. Service staff from the service manager down wer Long story so let me first say...Reception staff here are amazing for what they have to deal with. Service staff from the service manager down were tops. They were amazing. Sales staff from the sales manager down need training or just outright need to be dumped. I shopped online. Several dealerships. Looking for an F-150. They had two that fit what I looked for. Had difficulty from the start and probably should have walked away then. Wanted to price out two trucks to see what worked for my down payment and loan. Salesman didn't want to do it, made it seem as though he couldn't. Took the sales manager to come in and do the side by side I wanted. Ultimately we did the deal on one with me taking the keys and delivering my trades that day and the following Monday. Because someone had smoked in it They were supposed to deliver it - detailed, and Ozone treated. The following Monday I call. Not ready- probably ready by 1:00. Call at about 12:15. Come up when you are ready. I arrive a little to 1:00. Hand over the keys to my trade a check and they deliver the truck without detail and the smell of smoke still present in it. Salesman is out there wiping the interior and exterior with canned cleaner and rags. I ask about it and the salesman says they contract out the detail and another sales person beat him to the detail. Also only one porter on duty. Tells me they can ozone it again and I can "drop it by" whenever I want to detail it. The next week I call the sales person and asked to schedule it for detail and to address the smoke issue and we settle on a date one month later. I ask if they will change the cabin air filter and he can't or won't commit to it. I place three calls to the sales manager who never returns my call. Only to get a call from the salesman saying that they can check on the air filter if the ozone treatment doesnt work. So no commitment still on this issue. A week prior to the "appointment" I find a cracked fog light so I call service to schedule it and get it scheduled to be looked at the same day of the "scheduled detail/ozone". They don't know anything about the detail or the ozone treatment. I bring it in on the appointment date which happens to be a wet rainy - snowy day...Service is great. On their game. The fog light is going to get checked. May be a warranty issue may not be. No big deal. I go to the reception desk and ask for the sales person. Regarding the detail and ozone and he isn't in. Nobody seems to know anything about the promised work except him. I flip my lid and two managers come out. One hangs back while the other listens to my complaints. She doesnt get it. The other steps forward and acknowledged they dropped the ball and said they will take care of it. They get an accounting of everything I am there for and give me a ride home. They send the sales man back to pick me up that evening and take me back to get my truck. They fixed the fog light and detailed the inside of the truck but since it was snowing not the outside ( understandable) and ozone it. So they fixed it- more or less. As he walks away the salesman says to bring it by any time and he well get it washed for me. No respect for my time and my dollar at all. No sense of real customer service. A lot for a customer who just spent THOUSANDS of dollars on one of their vehicles to have to go through just to get what should come with every single vehicle that rolls off of their lot as a sale - a freaking detail. You would think they would want their sold vehicles to sparkle and shine when they roll away. No. Save yourself some angst. Go to another Ford dealer. More

" Rude Pre-Owned Sales Manger" This rating against the dealer is because of Chad Morber not Mike Eime I'm a 30 year military veteran and live about 4 hours from Suntrup Ford. Nev This rating against the dealer is because of Chad Morber not Mike Eime I'm a 30 year military veteran and live about 4 hours from Suntrup Ford. Never been there before but would travel to find vehicle I have been looking for  about 3 months. On the internet they had a 2018 Ford Edge  that had everything I was looking for 2 wheel drive right colors and 6 cyl. engine and was a rental vehicle and no sun roof. Talked to Mike Eime  who was Internet Sales Consultant and he answered all my questions and what he did not know he found out and sent me more pictures and the Auto Check and called me back right away and was very helpful. I asked Mike to ask his supervisor if they would go down any more on price. Mike said that internet price was usually the lowest price. I told him I had been dealing with car dealers the last three months and I know they will come down a little more to get the sale and he said he would ask. Mike text me that his sales manger wanted to talk to me  and to call back and I did and he hooked me up with his sales manger. First thing out is mouth I see your looking and the lowest priced Edge in this area. I told him do not know about that but it's got all the options looking for. Then he said that he will look at the computer and see about prices. So I had to ask him what is name was and he said Chad. Then he starts telling me this is the lowest price edge in 200 mile radius and he can not go down on the price and if I did not like the price go somewhere else and saying it very smart mouth. I was a little taken back that a sales manger would talk to a potential buyer that way. I told Mike that I would call him the next day. Called thanked Mike for all the help but Chad Mober  Pre-Owned Sales Manger  was a jerk and would not be interested in the car because of him. If Chad would just said that this is lowest price all we good do I would understand but to be smart mouth and tell me I'm not going to find a better deal is bull. If this is the way the upper staff talks to a potential buyer I wish you luck. More