Suntrup Ford Westport

I love my new car!! Excellent Service and Knowledgeable Salesmen. I would highly recommend Suntrup Ford Westport! I have bought my last 4 vehicles from them and have always received excellent service. Salesmen. I would highly recommend Suntrup Ford Westport! I have bought my last 4 vehicles from them and have always received excellent service. More

Great experience Terry took time to explain everything to our satisfaction. He was knowledgeable and courteous and made my wife and I feel comfortable at the dealersh Terry took time to explain everything to our satisfaction. He was knowledgeable and courteous and made my wife and I feel comfortable at the dealership. We received a follow-up call with a guarantee that if we had any problems to feel free to call him for assistance. The buying process was quick and smooth. Andrew also did a great job of explaining options we had as far as financing and extended warranties. The thing I most appreciated is the fact that at no time did I feel pressured to purchase anything. More

Best car buying experience we've ever had. Shout out to Mike Kerns for service above and beyond. I will never car shop anywhere else. Mike Kerns for service above and beyond. I will never car shop anywhere else. More

Dealership displayed excellent customer service and was very accommodating to the needs expressed by me and my wife. Their level is follow up was fantastic. very accommodating to the needs expressed by me and my wife. Their level is follow up was fantastic. More

Find another dealer Long story so let me first say...Reception staff here are amazing for what they have to deal with. Service staff from the service manager down wer Long story so let me first say...Reception staff here are amazing for what they have to deal with. Service staff from the service manager down were tops. They were amazing. Sales staff from the sales manager down need training or just outright need to be dumped. I shopped online. Several dealerships. Looking for an F-150. They had two that fit what I looked for. Had difficulty from the start and probably should have walked away then. Wanted to price out two trucks to see what worked for my down payment and loan. Salesman didn't want to do it, made it seem as though he couldn't. Took the sales manager to come in and do the side by side I wanted. Ultimately we did the deal on one with me taking the keys and delivering my trades that day and the following Monday. Because someone had smoked in it They were supposed to deliver it - detailed, and Ozone treated. The following Monday I call. Not ready- probably ready by 1:00. Call at about 12:15. Come up when you are ready. I arrive a little to 1:00. Hand over the keys to my trade a check and they deliver the truck without detail and the smell of smoke still present in it. Salesman is out there wiping the interior and exterior with canned cleaner and rags. I ask about it and the salesman says they contract out the detail and another sales person beat him to the detail. Also only one porter on duty. Tells me they can ozone it again and I can "drop it by" whenever I want to detail it. The next week I call the sales person and asked to schedule it for detail and to address the smoke issue and we settle on a date one month later. I ask if they will change the cabin air filter and he can't or won't commit to it. I place three calls to the sales manager who never returns my call. Only to get a call from the salesman saying that they can check on the air filter if the ozone treatment doesnt work. So no commitment still on this issue. A week prior to the "appointment" I find a cracked fog light so I call service to schedule it and get it scheduled to be looked at the same day of the "scheduled detail/ozone". They don't know anything about the detail or the ozone treatment. I bring it in on the appointment date which happens to be a wet rainy - snowy day...Service is great. On their game. The fog light is going to get checked. May be a warranty issue may not be. No big deal. I go to the reception desk and ask for the sales person. Regarding the detail and ozone and he isn't in. Nobody seems to know anything about the promised work except him. I flip my lid and two managers come out. One hangs back while the other listens to my complaints. She doesnt get it. The other steps forward and acknowledged they dropped the ball and said they will take care of it. They get an accounting of everything I am there for and give me a ride home. They send the sales man back to pick me up that evening and take me back to get my truck. They fixed the fog light and detailed the inside of the truck but since it was snowing not the outside ( understandable) and ozone it. So they fixed it- more or less. As he walks away the salesman says to bring it by any time and he well get it washed for me. No respect for my time and my dollar at all. No sense of real customer service. A lot for a customer who just spent THOUSANDS of dollars on one of their vehicles to have to go through just to get what should come with every single vehicle that rolls off of their lot as a sale - a freaking detail. You would think they would want their sold vehicles to sparkle and shine when they roll away. No. Save yourself some angst. Go to another Ford dealer. More

" Rude Pre-Owned Sales Manger" This rating against the dealer is because of Chad Morber not Mike Eime I'm a 30 year military veteran and live about 4 hours from Suntrup Ford. Nev This rating against the dealer is because of Chad Morber not Mike Eime I'm a 30 year military veteran and live about 4 hours from Suntrup Ford. Never been there before but would travel to find vehicle I have been looking for  about 3 months. On the internet they had a 2018 Ford Edge  that had everything I was looking for 2 wheel drive right colors and 6 cyl. engine and was a rental vehicle and no sun roof. Talked to Mike Eime  who was Internet Sales Consultant and he answered all my questions and what he did not know he found out and sent me more pictures and the Auto Check and called me back right away and was very helpful. I asked Mike to ask his supervisor if they would go down any more on price. Mike said that internet price was usually the lowest price. I told him I had been dealing with car dealers the last three months and I know they will come down a little more to get the sale and he said he would ask. Mike text me that his sales manger wanted to talk to me  and to call back and I did and he hooked me up with his sales manger. First thing out is mouth I see your looking and the lowest priced Edge in this area. I told him do not know about that but it's got all the options looking for. Then he said that he will look at the computer and see about prices. So I had to ask him what is name was and he said Chad. Then he starts telling me this is the lowest price edge in 200 mile radius and he can not go down on the price and if I did not like the price go somewhere else and saying it very smart mouth. I was a little taken back that a sales manger would talk to a potential buyer that way. I told Mike that I would call him the next day. Called thanked Mike for all the help but Chad Mober  Pre-Owned Sales Manger  was a jerk and would not be interested in the car because of him. If Chad would just said that this is lowest price all we good do I would understand but to be smart mouth and tell me I'm not going to find a better deal is bull. If this is the way the upper staff talks to a potential buyer I wish you luck. More

A nightmare of a dealership to deal with Purchased a used vehicle from this place, just to have issues go unresolved. I got passed around like a potato between service and sales for three mon Purchased a used vehicle from this place, just to have issues go unresolved. I got passed around like a potato between service and sales for three months. The sales guy didnt give a crap about my situation and the used car sales manager would say things and disappear. A previous reviewer hit the nail on the head when they mentioned when you ask for Chad, you almost always get someone else or if you do get him he tries to push you off to a sales person to get away. You also dont get phone calls returned as promised. I had to constantly call up there or show up in person to get updates on my situation. I technically owned the vehicle, but Suntrup Ford had it in their possession the majority of the time and never fixed the issue. They even had to do some cosmetic repairs to the vehicle, because it was damaged while in their possession. I wasnt told about the damage, I found it on my own because they had forgot to reinstall a panel and when I went to reinstall the panel I noticed the damage to my vehicle. They finally ended up sending it to another dealership that actually manufactures the vehicle and its supposedly fixed, but honestly with this place it's hard to believe anything that they say. Do yourself a favor and go to a dealership that values it customers more than this place. More

Outstanding Service deptartment Had my for multiple issues, took me to a rental place. They provided multiple options explained pros and cons and let me choose. even took me to a car Had my for multiple issues, took me to a rental place. They provided multiple options explained pros and cons and let me choose. even took me to a car rental place. Dropped it off around 11 AM and got it was ready for pick up the next morning. Everything is fixed and working great More

Military veterans beware! Avoid this dealership at all costs. High pressure sales, deceptive verbiage and false information are practiced here. There are surely better Ford dea Avoid this dealership at all costs. High pressure sales, deceptive verbiage and false information are practiced here. There are surely better Ford dealerships in the St Louis area. A dealership that actually remembers your appointment time when made. A dealership whose salesmen actually knows all the ins and outs of the product they’re selling. One whose sales managers and finance manager actually listen to their salesman, (without cursing at them,) and to the customer about what the customer wants and not just what deal they want to push you into buying. I’m advising all my veteran brothers and sisters from the VFW, Amvets and American Legion to drive right by this dealership and shop elsewhere. More

Purchased Used Edge My husband and I purchased a used Ford Edge at Suntrup Ford Westport. Our salesman was Mike Eime. Mike was helpful and friendly without pressure. T My husband and I purchased a used Ford Edge at Suntrup Ford Westport. Our salesman was Mike Eime. Mike was helpful and friendly without pressure. The price offered on our trade-in and the price of the new car were fair. The car had recently come to the dealership, so we are going back for detailing next week and they offered us a loaner while the work is being done. All in all, it was a pleasant buying experience and we would go back there again. More