Suntrup Ford Westport

OUTSTANDING Sales Team!!! I would like to personally thank and highly recommend Eddie Jones and Malik Adams for providing such a great buying experience! I started off by walki I would like to personally thank and highly recommend Eddie Jones and Malik Adams for providing such a great buying experience! I started off by walking in with a specific F-150 picked out from their online inventory. I was assisted by Eddie, we took a test drive and got the ball rolling. I spoke with both Eddie and Malik on the phone and via text over the next few days. Finished up the deal with Malik. Eddie and Malik were extremely professional, honest, personable and didn’t pressure me in any way! They were easy going, pleasant and genuinely passionate about earning my business. I did a lot of shopping around so they definitely earned it! I was highly impressed with their ability to fairly negotiate and provide a deal that both parties felt good about. 5 Star, outstanding customer service! Thanks guys! -Jake and Kayla Hoffmeister More

Don't get your car fixed here. The mechanics here let their emotions get to them when you find that they did a poor job, or that you found that they botched a job on purpose. The mechanics here let their emotions get to them when you find that they did a poor job, or that you found that they botched a job on purpose. More

Buying Nightmare I purchased my vehicle from suntrup on July 17th, I had purchased what I thought was going to be a safe and reliable car for myself, my son and soon t I purchased my vehicle from suntrup on July 17th, I had purchased what I thought was going to be a safe and reliable car for myself, my son and soon to be daughter. That quickly took a turn as soon as I got the car home put it in reverse to straighten out my parking. I heard a loud pop when turning the steering wheel. I immediately called Terry (the gentleman who sold me the vehicle) and was told someone from service would get a hold of me to set up an appointment to get it fixed. Heres where everything really starts to go downhill, I was never contacted and after a few days of calling and getting no response I took the vehicle to my local mechanic on the 19th to have it looked over. My mechanic found several things wrong with the vehicle and stated that it should not have been allowed to be driven off the lot in that condition. It needed a new rack n pinion (the popping I heard when turning the steering wheel) struts, brake booster, power steering fuel line is leaking, rear axel, and tires were extremely bald and worn on the inside. After finding this out I continued to call with no response or call back from the manager, Chad, and it took getting a hold of Terry to even get the slightest call back. Once I finally got a in touch with Chad, I was told I would be given a time to bring it in. Once again no one called me with a time to bring the vehicle in. om Tuesday the 24th I took it upon myself to go back and take it up there with the vehicle. I was met by Terry who simply wanted to rush me out and put me in a temporary car without telling me what they were planning on doing next. After asking, he told me the technician who passed the car for safety and emissions was going to look over the car again along with the manager and they would be calling me back. I gave them my copy of what my mechanic found and told him that in addition to those issues the check engine light had popped on that day. He acted like he was writing said issues down and gave me the keys to the rental and sent me off. Two days later Terry called me and told me "basically" everything I had found wrong with the car was what they found and that Chad would be getting in touch with me to discuss it further. I heard from Chad on the 26th when he asked me to bring up the Kia they put me in because they had actually sold the vehicle and needed it back. I agreed and asked him for a free minutes for us to sit down and talk about what was going to be done to the vehicle I had purchased. At this time I was told yes but as soon as I got there that quickly changed. When I arrived I sat and waited for Chad only to be met by someone else who once again was going to send me off in a different car. I asked where Chad was and if I could speak to him about my vehicle and was directed outside to the bbq grill where he was throwing chicken on the grill. I asked him what they were planning on fixing and his exact words were "basically the things your mechanic found". I said ok and asked for an invoice of what was going to be fixed and how long it would take. I was told about 10 days and he sent me off with one of the other salesmen to go to the service department where they "allegedly" had the invoice. It was not there. we went back up to Chad and he said well I guess I'll have to get it back to you. I was brushed aside because he was too busy putting his lunch on the grill when I told him exactly what time I would be there that day to speak with him. The salesman Chad pawned me off on told me either Chad or Terry will get it emailed to me by the next day. Frustrated, I left in the next vehicle they put me in and waited for the email with the invoice. I waited 2 days before calling Terry, because calling Chad gets you no where, and left a voicemail stating I had never recieved an email with the invoice of what they were fixing on my car. I never recieved a call back or an email, on Aug 7th I finally recieved a text from Terry with a picture of the invoice. Once again I stated to him this is the worst customer service experience I have ever had and I had still to hear from Chad about what was going on with my vehicle! Today is now August 16th and I STILL have yet to hear anything back about my car! I purchased this car a month ago and havent even been able to drive it and dont even have any type of reassurance that the issues are being fixed properly or at all!! I'm currently paying on a vehicle that isn't safe to drive and I dont even have!! I'm extremely upset with this whole situation and frankly extremely pissed! I wish I would have just returned the car instead of trying to make it work because I like the vehicle! I strongly recommend that anyone looking to purchase from here take a second to think about it and make sure they aren't trying to just pull one over on you! No one deserves to be treated this way and ignored, especially when I did nothing to the vehicle except drive it home! More

Delivery of new fleet vehicle Kevin Ruzicka is awesome!! I was so glad to hear that he was the guy who was delivering my new 2018 Ford Escape fleet vehicle. This is the second ti Kevin Ruzicka is awesome!! I was so glad to hear that he was the guy who was delivering my new 2018 Ford Escape fleet vehicle. This is the second time in 3 years that I had the pleasure working with Kevin on the courtesy delivery of a new company car. He is so likable, friendly and very helpful. It has been a very positive experience both times. I hope he will be there to deliver my next new fleet vehicle in 2021! More

Kevin is the BEST! I've never had such a great experience! Kevin Ruzicka is so friendly, very accommodating and helpful!!! I swore that I had cleaned out my old car th I've never had such a great experience! Kevin Ruzicka is so friendly, very accommodating and helpful!!! I swore that I had cleaned out my old car that I was trading he found my work bag in the back seat, that could have been a disaster! Thanks Kevin!!!! More

Awesome Customer Service Moving to the area and was needing a dependable used car to replace my vehicle quickly due to an accident one week prior to moving. Dealership was Moving to the area and was needing a dependable used car to replace my vehicle quickly due to an accident one week prior to moving. Dealership was helpful in trying to get me in a car I was comfortable in and would feel safe. Very sympathetic of my situation and worked very hard to get me what I needed. Feel Terry Logan went above and beyond and received 'WOW' treatment!! More

Fantastic experience I was shopping for a new mustang at a couple of different dealerships. I had a slightly better price at another dealership, but I had such a great exp I was shopping for a new mustang at a couple of different dealerships. I had a slightly better price at another dealership, but I had such a great experience with Mike that I went with Suntrup. Mike took the time to ask me what I was looking for in a car and build a personal relationship with me. I would highly recommend Suntrup Ford Westport to anyone shopping for any Ford product, and if you're looking for a world class sales experience ask for Mike Kearns. More

OUTSTANDING!! My wife and I shopped at a competing dealership (Bommarito Ford) earlier in the day. It was the worst experience my wife and I have had in car sales. My wife and I shopped at a competing dealership (Bommarito Ford) earlier in the day. It was the worst experience my wife and I have had in car sales. But when we came to Suntrup Ford Westport, Terry Logan and his sales manager were a breath of fresh air! Terry explained all of the benefits with dealing with Suntrup Ford Westport as well as a fair price and bottom line. His sales manager introduced himself and assured us that it's not only the price but the RESPECT his he and his staff have for every customer they encounter. Well...that respect earned our business! Thank you!! More