Suntrup Ford Westport

Changed my outlook on car buying This was my first venture into buying a car and I could not have been more terrified. I'd grown up with everyone I know telling me the horrors of car This was my first venture into buying a car and I could not have been more terrified. I'd grown up with everyone I know telling me the horrors of car buying from a dealer. "They're out to get every last cent." "They'll pile on fees right at the very end." "Their job is to pressure you into buying." Things like that were the 'only' idea of dealers I had going into this. I had been informed to get pre-approved by my bank before going in so that took a good amount of pressure off. So I did some shopping online and found a 2012 Ford Focus. I knew it was a good car because my family has had Focus's for years, my brother's actually being a 2012. So sent a request for a test drive and in about 10 minutes I get a call to schedule a test drive with Bob Stapleton. I cannot explain how easy Bob made this entire process. There was no pressure to buy, not even slightly. On the test drive, he was quiet unless he was asked a question, so there went my fear of the pressure during the test drive I'd been told about. When we got back, he let me lead the conversation. I started by asking what the out-the-door price would be. In a few minutes he told me (it actually came out about $50 less from the sticker price)... AND IT STAYED THIS PRICE THE ENTIRE TIME. Strike out the sneaky added fee rumors I'd heard. I liked the car, I LOVED the dealership, so I decided to buy, The rest of the process was paperwork and checking to see if they could get me any cheaper rates. No pressure at all. None of the horror stories about dealers even came close to coming true with Bob. Bob made this the easiest experience ever. I think it took maybe 3 hours from walking in to driving away in my new car. If you're worried about the horror stories of dealers and the pressure they put on you like I was, go to Suntrup Ford in Westport. You can believe me when I say the next time I buy a car, it will be from Suntrup and I'm hoping Bob Stapleton is still around. More

Backtracks and Lies "Sold" me a car after giving me an estimate on my trade in that they hadn't even seen. Once I had already driven the car off the lot and brought the t "Sold" me a car after giving me an estimate on my trade in that they hadn't even seen. Once I had already driven the car off the lot and brought the trade in at a later time, they decided they had overestimated the value of the trade and wanted to back out of the deal, after I had already left once again. They refuse to work out this problem that they caused, only speaking in threatening tones to me demanding I return the car that I have already put a couple hundred miles on. Absolutely terrible. More

Great Service, Great Price. My salesperson, Rich McCabe worked very hard on getting my new vehicle price down to fit my budget. I love my new truck. Thank you! My salesperson, Rich McCabe worked very hard on getting my new vehicle price down to fit my budget. I love my new truck. Thank you! More

Great experience Chuck was a really nice guy with a lot of honesty. He sold me my vehicle at the best possible price! I would recommend him as a salesman and this deal Chuck was a really nice guy with a lot of honesty. He sold me my vehicle at the best possible price! I would recommend him as a salesman and this dealership. More

Chuck and Michael Jackson great team Great doing business with you guys. You were friendly, and worked for my best interest. Best experience ever in purchasing a vehicle. Thanks guys and Great doing business with you guys. You were friendly, and worked for my best interest. Best experience ever in purchasing a vehicle. Thanks guys and I will send people to you two More

GO see Chuck if your in the market for a vehicle THANK YOU CHUCK! We needed to trade our Honda CRV, for a more dependable vehicle. Went in looking for a Mini-van that I saw on line to meet the needs THANK YOU CHUCK! We needed to trade our Honda CRV, for a more dependable vehicle. Went in looking for a Mini-van that I saw on line to meet the needs of my sons' short legs. Chuck worked with his manager and my husband to get us financing for a 2015 Fusion SE. I am a Chevy girl at heart so I was skeptical at first but them I drove it and my son was able to get in and out with no problem and I was sold. Chuck knows what he is doing and listens to your needs. He was very respectful of our time, and did everything in his power to get everything done quickly. Also took time out to show us all the cool gadgets that are on the vehicle. I definitely would recommend both the dealership and especially Chuck to anyone in the market for a vehicle. More

Very Nice Gentleman-BOB Bob Stapleton was very nice and helped us find a good Ford Escape. I would recommend anyone want to buy a ford go to this dealer and talk with BOB! He Bob Stapleton was very nice and helped us find a good Ford Escape. I would recommend anyone want to buy a ford go to this dealer and talk with BOB! He's very nice. The store is awesome! More

Hassel free trade on 3/7/15 We needed to trade our Honda CRV for a pre-owned F150. Luckily Chuck was there to greet us at the door. He made the experience fun, no-pressure and ha We needed to trade our Honda CRV for a pre-owned F150. Luckily Chuck was there to greet us at the door. He made the experience fun, no-pressure and hassel free. He was very respectful of our time, and did everything in his power to get everything done quickly. I definitely would recommend both the dealership and especially Chuck to anyone in the market for a vehicle. More

New vehicle purchase I purchased my brand new 2014 Ford F-150 from Suntrup Ford Westport. Bob Stapleton was my sales person and he was extremely helpful. The night I went I purchased my brand new 2014 Ford F-150 from Suntrup Ford Westport. Bob Stapleton was my sales person and he was extremely helpful. The night I went to look at the truck, it was very cold, but Bob took the time to show me two different trucks to find the one I liked. After we test drove the truck, we went inside and started seeing what we could do to put a deal together. Bob was able to get me more for my trade-in than what I likely could have gotten selling it outright. We were able to meet on a price to get the deal done. After I met with the finance group and completed all the paperwork, Bob stayed well past his shift ended to make sure the truck was washed, filled up, switched the plates over, and showed me how to connect to Sync. Overall it was exceptional experience, and I feel I got a best deal possible. More

My experience with Suntrup Chuck really went above and beyond to make sure everything went smooth. The dealership had a large inventory to choose from. I would definitely recom Chuck really went above and beyond to make sure everything went smooth. The dealership had a large inventory to choose from. I would definitely recommend this dealership to my friends and family. Everybody was very polite. More