Suntrup Kia South - Service Center

Poor customer service, Misinformation! Today I visited Suntrup Kia South for MY first oil change on my 2018 Kia Optima since I have gotten the car. Purchased 11/3/2019. So only a little ove Today I visited Suntrup Kia South for MY first oil change on my 2018 Kia Optima since I have gotten the car. Purchased 11/3/2019. So only a little over two months, granted I drive around 80 miles a day or more for work. So the oil change came quicker than expected. I dropped my car off in the service department and went inside to sign on whatever, and I believe it was Bryan who told me they voided my Lifetime power train Warranty because i was 1700 miles over. Then told me its no big deal because they throw it in with the car its not like I paid for it. Well if its a warranty I paid for it, we all do whether its listed as something I pay for or thrown into the cars price. You don't have time and money to add this to everyone's car for free, so the money is coming from somewhere. The workers building the cars in South Korea are sometimes making as little as $13 an hour to build these cars, so there is definitely a huge markup for sales in the US so the money for that warranty is definitely coming out of my pocket one way or another. Anyways The MY UVO App (the app for these kia cars similar to things like the Chevy app, which shows all of your Vehicle information , maintenance, mileage, trip info, etc. . And this app shows that my next oil change was at 30K miles (I got the car used at 24XXX Miles) So I was at 29700 miles I scheduled an oil change. I talked to Bryan (i believe) and he said that was just my next milestone not my next service after purchase. I asked him how I was supposed to know that and he told me that it was in the information I got at purchase. Well I never got any information at purchase because we bought the car on a Saturday got there around 4 or so and didn't get out of there until 7 which was when they closed so they said they would mail us the paperwork. We never got any paperwork in the mail, and after several attempts at emails and phone calls still nothing and it was kind of forgotten about. They wouldn't even top off my coolant, because it was covered under the lifetime power train and told me I would have to pay $5 for them to fill it. I said no because I can do this by myself for $5 and still have coolant left over in a jug after topping off my car. So I am very unsatisfied with my service, customer service, and the overall communication and forgetfulness of Suntrup. 0 Stars across the board and honestly don't know that I would buy another car from here. Seems this dealer is all over the place. UPDATE: Elliot Silk got in contact with me and my mother who's name is on the car and cleared up the situation. My Power Train warranty is still intact, really don't know why I was told otherwise. First thing I was told was that it was voided, but Elliot said it was never voided so that situation was fixed. I was told the $5 up-charge would have been for Synthetic Oil instead of conventional, and I do remember him telling me that, but I could of sworn he said the same to fill up my coolant if it needed to be filled, maybe I misheard. All is good thanks to Elliot, I guess there was quite a bit of a misunderstanding/misinterpretation/misinformation. Still waiting on the paperwork at signing for the car. But this situation was resolved, sorry not trying to be a pain but I knew something was not right, and this being my first Service with Suntrup Kia I did not have a very pleasant experience. I will post more reviews each time I go up to the Dealership and keep everyone informed on how everything goes! Thank you Elliot for clearing everything up! More

Moe was very easy to work with and is a very humble positive sales person. He also helped in my purchase decision and assisted in getting my hitch installation completed. positive sales person. He also helped in my purchase decision and assisted in getting my hitch installation completed. More

Great service Department. I always use Brian Richter, he is professional, knowledgeable, always takes good care of me. I trust him with my Kia Sorrento. This is a great Dealership! is professional, knowledgeable, always takes good care of me. I trust him with my Kia Sorrento. This is a great Dealership! More

I have a 2006 KIA Sportage that I bought in Oregon. Have been to Suntrup twice now and both times have found their people to be very customer oriented. Most recently had Andy in the Parts Dept. go the extra been to Suntrup twice now and both times have found their people to be very customer oriented. Most recently had Andy in the Parts Dept. go the extra mile with customer service. I'll remember my positive experiences with Suntrup KIA staff when needing service or a new vehicle in the future. More

Everytime I come in for a oil change and carwash I'm always treated like family always asked if everything is good with the car as well as my day. The time frame is always on top I never have to wait lo always treated like family always asked if everything is good with the car as well as my day. The time frame is always on top I never have to wait long. Always Satisfied keep up the Great Work . More

FALSE ADVERTISING!! LIARS! I bought a truck from Suntrup Hyundai, bought a CNA contract from them which is extended warranty. Contract states: Must take to selling dealer to hav I bought a truck from Suntrup Hyundai, bought a CNA contract from them which is extended warranty. Contract states: Must take to selling dealer to have disappearing delectable go away. So I took the vehicle there, and told me "they dont wont to adopt another problem child" get it out of my drive ( as its ALL MAKES AND ALL MODELS dealership) by the service manager DAVE GOWER and the SERVICE MANAGER of all the suntrups ELLIOT SILK. They told me that is would "cost them money to sublet my truck out" which is a lie. I called the old suntrup service manager; which dealt with my truck every time it had an issue and said never paid a dime to sublet my truck out. They tried telling me the MANAGER paid out of pocket. (I know the manager on a personal level, so i know he wouldnt lie.) All I could do is laugh at this point. Elliot is the worst person to ever to deal with. Elliot is arrogant; he only cares about himself,and what goes in his pocket. WAYNE should be manager over everyone anyways since he pawns all the dirty work on him as is! Wayne told me he wish he could do something but cant over Elliot, which is bull. If one manager agrees with me about the situation and says its xxxxxxxx; then you know somethings up. I already have a meeting with my lawyer about this situation and he said he has a few cases with this. Its also funny, none of the service guys are on either to tag or elliot. Terrible Service and Never will buy a vehicle nor service from them ever again. More

Oil change My service advisor was Mindy and she did a great job communicating with me. Very friendly and helpful, plus, informative! Keep up the good work! My service advisor was Mindy and she did a great job communicating with me. Very friendly and helpful, plus, informative! Keep up the good work! More

First Oil Change x2 My wife and I had both of our Kia Souls serviced (first time oil changes) as per our extended warranty agreement. Everything went super smooth and sup My wife and I had both of our Kia Souls serviced (first time oil changes) as per our extended warranty agreement. Everything went super smooth and super quick. Clay was great, as was the whole crew. Communication was a big priority for them, so we never felt left in the dark. We dig that. It was a good freshman experience for us, top to bottom. More

Worst dealer in south county LIES. I took my current KIA into the dealer for routine oil change and couple recalls to be taken care of, and while waiting test drove a used car on the lo I took my current KIA into the dealer for routine oil change and couple recalls to be taken care of, and while waiting test drove a used car on the lot. When my wife and I returned, and showed some interest in the vehicle, our salesman Matt L. went on and on about how great of a deal it was and that the carfax report was stellar no issues. Once we came to terms and we returned with the check for purchase he gathered our paperwork and we finished signing things he got us out the door, but before we left, I checked the second key fob and noticed it was missing the KEY part. I brought this to Matts attention, and naturally he couldn't find anyone to let me know if I could get it replaced. Then later that day ( after hours) I noticed the passenger rear door had been repaired and it was a horrible job and looked like crap, returned the next day and yep no key the service manager still was MIA. I mentioned the door issue, and was told "I don't see nothing" WOW really!! In summery : They wont fix the door, and I had to buy my own key to complete the second fob. I have purchased several KIA'S from this dealership, and im positive this is my last! BEWARE More