Suntrup Nissan

Sean is an amazing salesman! Hes so friendly and warm and welcoming. Our experience wouldnt of been as fun if it wasnt for him! Overall i would def recommend my friends to buy cars from sean! welcoming. Our experience wouldnt of been as fun if it wasnt for him! Overall i would def recommend my friends to buy cars from sean! More

Polite and friendly environment. No badgering from sales associate dealt with while at the dealer or prior processes. Car was clean as was to be expected and paperwork finalization required was next to pain associate dealt with while at the dealer or prior processes. Car was clean as was to be expected and paperwork finalization required was next to painless. More

Greg did a great job helping. I would recommend Greg to help you. He was not only very knowledgeable but he was very friendly and helpful. help you. He was not only very knowledgeable but he was very friendly and helpful. More

I got the CC and I love it its a nrw car, JD helped us alot everyone was really nice and everything was explained to us very well. alot everyone was really nice and everything was explained to us very well. More

I have been leasing VW from JD Hergenrother for 5 years now and would not dream of going any where else! The staff is always extremely friendly and easy going. I feel well taken care of each and every time now and would not dream of going any where else! The staff is always extremely friendly and easy going. I feel well taken care of each and every time I walk out those doors. I might also mention how affordable they make my lease, I don't feel "car poor" as some would say! Any and all of my request get addressed in a timely manor with a SMILE!! Love these Guys :)I also need to mention how friendly the service department is, they are always willing to make my wait comfortable. More

I've owned three VWs, two from Suntrup. Both my experiences were absolutely stress-free and pleasant, and I was overwhelmed with the outstanding service and support I've received from Suntrup. J.D experiences were absolutely stress-free and pleasant, and I was overwhelmed with the outstanding service and support I've received from Suntrup. J.D. Hergenrother's every day work ethic is to go above and beyond what I as a customer expect; he's energetic, empathetic and seemed to read my mind concerning my needs and budget. I will recommend Suntrup to all my friends and family even though a competitor is much closer. J.D. - thanks for everything! I'll be back. More

My wife scheduled her 20,000 mile service online, where she was given the option to receive a loaner car, which she selected. She provided all contact information including email and cell phone number. WHe she was given the option to receive a loaner car, which she selected. She provided all contact information including email and cell phone number. WHen she arrived at the dealership with our two year old, she was advised they no longer provide loaner cars or would they offer a shuttle service back to our home. They stated the service would take approximately 2.5 hours to complete. If you have children, you know waiting three hours in a service department waiting room with a two-year old is not a pleasant scenario. So, my wife was forced to take a taxi home. They were not helpful or apologetic for the inconvenience. Five hours later, after still not hearing anything, we called to check the status. After several attempts we were able to contact someone in the service department (other times phone just rang with no answer). We were told the car was "just finished" (what a coincidence it just happened to be right when we called!) So not only was my wife without transportation for the majority of the day, but was also forced to take a cab with a toddler. The customer service here is terrible, don't expect to be treated with any dignity after the sale. This will be our last purchase from any of the Suntrup franchises. More

Jason was very nice and profesional.He did helped me in making up my dessison which vehicle to buy.I strongly recommend this dealer ship to anyone whose looking to by a car. making up my dessison which vehicle to buy.I strongly recommend this dealer ship to anyone whose looking to by a car. More

I haven't had a new car for myself since 1979 and thought I needed a nice Christmas present for myself that no-one else is going to get for me. I have bought several cars, 2 new, but not for me, I just got t I needed a nice Christmas present for myself that no-one else is going to get for me. I have bought several cars, 2 new, but not for me, I just got to pay for them. I still have to pay for this one too, but this ones mine, all mine, and I really do owe it to KYLE KETCHERSIDE and CHUCK ENKE. I'm 64 yrs. old, a very young looking 64, and act sorta like I'm younger at times. Anyway, Kyle was the first to help me at the dealership. After sitting in his cube for probably 30-40 minutes discussing what I was interested in and basically really getting to know one another, he and myself started walking the lots, in the cold, in the rain, maybe even a flake of snow here and there, to find one of two models I was looking for. Found the first one and Kyle immediately began demonstrating how well the heater worked. We then went for a short test drive, short due to rush hour traffic and weather. After returning to dealership, we discussed in more depth my needs and uses for vehicle while drying off a little. That's when Chuck came over and introduced himself, welcomed me to Suntrupt and we began talking military, exchanging stories of our time in. He told me he was ex-Army and I responded that that was okay, I'm a former Marine. Kyle and Chuck updated each other pertaining to my possible purchase if the figures are suitable for everybody. Chuck said he would start working up some figures for me while I went back out in the cold with Kyle to test drive the other car of my choice. Funny thing, when Kyle and myself found the other car of my choosing, He began showing me how well the heater worked in that one too. With temp's dropping, I guess, I too, became more interested in just how well and how fast the heater would heat. Needless to say, I drove on another test drive with the second choice and liked it too. Unfortunately, I can't have both. If it's not too late to make a long story short, oh, xxxx,I'll just make mine shorter. Anyway, this is the way it went; me and Kyle talked some things over, then Kyle and Chuck talked for awhile, back to me and Kyle, then Chuck and Kyle, then me and Chuck, then me and Kyle, well by now you,yourself, can start to imagine and wonder what the heck is going on. The final fact that matters is that between the three of us, me trying to stay close to my payments, Chuck and Kyle somehow crunched enough numbers to come up with a very suitable deal for me and still satisfy what they needed to accomplish. BOTTOM LINE: I DROVE HOME THAT NIGHT IN A NEW VEHICLE with a xxxx good heater........... You still need to know "why" of my ratings. These guys went out of their way to help ME get what I wanted at a reasonably close price for me. My honest feelings, these two were more concerned about getting me into what I wanted vs selling just another car. Quite refreshing for me, meeting people that actually care as much for the consumer as they do for a sale. Thanks guys, really, no xx, Love my new car........... More

We were able to test drive the vehicle we were interested in and we also were able to conduct the deal over the phone. We went into the dealership the next day. All the paper work was ready for us and we w in and we also were able to conduct the deal over the phone. We went into the dealership the next day. All the paper work was ready for us and we were finished in 30 minutes. Our original sales associate, Sean, was off that day, but we were well taken care of by another associate, Jason, which was very much appreciated. I would definitely recommend Suntrup Volkswagon. More