Suntrup Nissan

I have been a loyal customer of Suntrup Nissan for the past 3 years (ever since buying a new car there in 2008). After my last experience in a series of unpleasant ones, it is safe to say that I will no past 3 years (ever since buying a new car there in 2008). After my last experience in a series of unpleasant ones, it is safe to say that I will no longer buy/have my cars serviced at Suntrup. Please bear with me as I chronicle my history with your location. 1) Buy a brand new Altima in 2008. Within the 1st month I brought the car back to the dealer three times - twice because the tire pressure light was on and the once when the sunroof got stuck open in the rain. In addition, when I was having issues with the stereo system, I was sent to a third party to have it looked at since it was an aftermarket installation. Not exactly my definition of easy and convenient when it comes to a new car purchase. 2) Trade in the Altima for a used Armada in late 2009. Not only did I have to wait over 3 months for the extra key and an update to the navigation system, but I had to call the used car department weekly to remind them they still owed my these items that were promised the day I bought the car. Then once again, as seems to be the pattern with cars bought at Suntrup, I was in the service department within a month when my car was billowing smoke out of the exhaust. Come to find out the previous owner did not change the oil frequently enough. So I shell out $500 less than a month after purchasing the car. Apparently "certified pre-owned" doesn't really mean very much if I am paying for service on the car before I have even had time to register the plates. Then comes the recall to an issue with the fuel gauge. I received the recall notice in the mail and promptly scheduled an appointment to have this issue corrected. I was informed that the part that needs to be installed is not available at this time but they would call me when it came in. More on this one later... 3) I call Suntrup to make an appointment for an oil change and emissions inspection. When the car is brought in for the appointment the check engine light is on. I am informed that they cannot do an emissions inspection with that light on (perfectly reasonable) so they run a diagnostic to find the issue. I then find out they are going to charge me $75 to tell me I had a loose gas cap. Now I understand that cars are complex, but I am shocked that your technicians wouldn't know to check this minor detail before running a battery of tests. I can only assume this is just a way to make money with no regard for customer service and loyalty. In addition, it took 2 and a half hours of this test for them to inform me I would just have to bring the car back later for the emissions inspection. 4) I take the car back to Suntrup for the emissions inspection. I make an appointment on line for 10:30. I arrive at 10:15 and they inform me this is an "easy" service and "it should not take too long". 2 hours later, I finally have the inspection complete on my car. (Which, by the way, 2 hours seems to be the average time I am there each time I bring in the car for service). I'm not sure why you even take appointments if they are not going to be kept. I refuse to believe that a simple oil change or emissions inspection takes 2 hours to complete. In addition, during the round 1 of the emissions inspection I was asked why I haven't brought in the car to get the recalled fuel gauge recall serviced. I told them no one had called to say the part was in yet - the service person then backtracked and said there was a nation- wide shortage on the part. To this day, the recall has still not been resolved. I would think that after purchasing 2 cars at Suntrup , it would offer me some sort of customer loyalty. That is clearly not the case. In fact, I’m not sure why I would ever come back to Suntrup for service or even a new/used car purchase. It is extremely apparent they do not value their customers. Thanks, Becky Mullen More

This was a great first car buy. The staff was really This was a great first car buy. The staff was really great. They took car of me every step of the way. I willm come back on my next car purchase. This was a great first car buy. The staff was really great. They took car of me every step of the way. I willm come back on my next car purchase. More

Everyone was very helpful in getting the car and payment set up. It decreased the normal stress of buying a new car, and I also felt like I could get all of my questions answered. set up. It decreased the normal stress of buying a new car, and I also felt like I could get all of my questions answered. More

I had a great experience when I bought my new VW. MY sakesman Brian Fiddleman made the3 whole day quite an adventure. He took over and made his knowledge of all the cars easy for me to understand and I sakesman Brian Fiddleman made the3 whole day quite an adventure. He took over and made his knowledge of all the cars easy for me to understand and I feel he put me in the best car for me and my family. This young man knew what he was talking about and from beginning to the end of the sale an easier task than any other purchase I've made. Thank you Suntrup. More

I went to look for a new Volkswagon last week and was pleasantly surprised to meet a super nice car salesman, Brian Fiddleman at Suntrup. He quickly greeted me at the door and was super friendly, but al pleasantly surprised to meet a super nice car salesman, Brian Fiddleman at Suntrup. He quickly greeted me at the door and was super friendly, but allowed me my space to look around. I wasn't sure exactly what I was looking for, but Brian took the time to explain all the details about my choices and made my decision that much easier. He saved me a lot of time researching about the different cars because he was so knowledgeable about the brand that he sells. I would highly recommend buying a car at Suntrup. I felt like I was in good hands with a professional! More

Jason is the best addition to the Suntrup team. He is extremely friendly, caring and genuine, and he will go out of his way to help every customer find just what they are looking for. Anytime I hear some extremely friendly, caring and genuine, and he will go out of his way to help every customer find just what they are looking for. Anytime I hear someone is car searching, I always recommend that they go to Suntrup to talk to Jason. More

I did a lot of research before deciding to purchase a jetta for my daughter. I walked into suntrup and was immediately greeted by a salesman named Bryan Fiddleman. He was very helpful and did not pressu jetta for my daughter. I walked into suntrup and was immediately greeted by a salesman named Bryan Fiddleman. He was very helpful and did not pressure me in any way. I truly feel like I got a great deal on a wonderful car. Thank you Bryan! More

I will definitely consider Jason for my next car purchase. He was informative and paid attention to my specific needs in a car. I appreciate working with someone who takes such care in making sure purchase. He was informative and paid attention to my specific needs in a car. I appreciate working with someone who takes such care in making sure that I am a satisfied customer. Coming to Suntrup has been a very positive experience for me and I will be recommending them to others. More

Jason was extremely knowledgeable and sincere. We appreciate his honesty and his integrity! We know that because of these qualities in Jason that he will go far and do well. It was refreshing to se appreciate his honesty and his integrity! We know that because of these qualities in Jason that he will go far and do well. It was refreshing to see his passion for the vehicles he sells as well! Thanks for making purchasing a car so enjoyable! More

I was very impressed with this dealership and the overall satisfaction that JD provided. I would always avoid going to a dealership during business hours because it had always felt like a hassle, but not Sun satisfaction that JD provided. I would always avoid going to a dealership during business hours because it had always felt like a hassle, but not Suntrup! It was such a great experience. Hassle free and complete satisfaction! Thank You, JD and everyone else involved! More