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Suntrup Nissan - Service Center
St Louis, MO
861 Reviews
Welcome to Suntrup VW. We are conveniently located in South County on S. Lindbergh Blvd., between I-55 and Tesson Ferry. Suntrup VW has been ranked the #1 volume VW dealer for 9 years.
What makes us different?
We offer a Lifetime Powertrain Warranty with every new VW purchase!
We offer $1,000 price protection to ensure you always get the best deal.
We have night time service hours and free car washes for the life of your vehicle.
Read More
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 10:00 PM
Saturday Closed
Sunday Closed
861 Reviews of Suntrup Nissan - Service Center
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September 04, 2015
Wonderful all Around! I have had nothing but wonderful service every time I'm there. I highly recommend the sales & finance staff & the service department everyone is alway I have had nothing but wonderful service every time I'm there. I highly recommend the sales & finance staff & the service department everyone is always so helpful. More
by honeybee
Employees Worked With
Daniel Linton, Daniel Linton, Dan Linton
Helpful January 08, 2015
Continued Service I bought a 2013 Nissan Altima in September of 2013. I see Kyle every time I bring back my care for service. He makes sure that my car is well cared fo I bought a 2013 Nissan Altima in September of 2013. I see Kyle every time I bring back my care for service. He makes sure that my car is well cared for and I am happy. He hasn't failed thus far!! More
by lmsch88
Employees Worked With
Kyle Ketcherside, Kyle Ketcherside
September 25, 2014
Excellent Customer Service at the Service Department I want to Thank David Bible for going above and beyond his job to provide me with excellent customer serive. I am a single mom and needed to have my K I want to Thank David Bible for going above and beyond his job to provide me with excellent customer serive. I am a single mom and needed to have my Kia serviced. From hello, David did an excellent job explaining the details of the service I needed to have completed on my car and the reason for the service. He answered all my questions without making me feel like an idiot. I brought my car in and the service was completed and I now have a contact person that I feel 100% confident in. Thank you KIA for hiring such an awesome employee! I would absolutley bring my car back to David for service and refer KIA to my friends and family. More
by gazaway01
Employees Worked With
David Bible
May 16, 2014
Oil Change Challenge Suntrup is very convenient to where I now live but I have heard and read many unflattering reviews about Suntrup. Consequently, I have tried to avoi Suntrup is very convenient to where I now live but I have heard and read many unflattering reviews about Suntrup. Consequently, I have tried to avoid purchasing service there because of that reputation. However, I didn't want to take my Nissan 350Z all the way back to it's point of sale in St. Charles each time for service. So, I took it to Suntrup this evening for an oil change and I was definitely not an easy customer as I do not trust dealerships. I was open about my concerns but everyone I encountered was gracious. Once the car was ready, I asked them to prove that they actually changed the filter and didn't just drain and replace the oil. I was expecting push back at my challenge. None. Zero. They very graciously put my car back on the rack, lifted it, opened the lower engine cover, and showed me the new filter as well as the old one. OK, Suntrup, you've got me. Thanks. More
by Windborne_5
Employees Worked With
I don't remember any service department associates names.
June 14, 2013
We bought a brand new Maxima last year. I love the car. Getting service at Suntrup is a whole different animal. Their wait for service is extremely long and not convenient. They have a so called express oi Getting service at Suntrup is a whole different animal. Their wait for service is extremely long and not convenient. They have a so called express oil change that my wait has never been shorter than 2hrs. I am not sure what the express oil change is supposed to mean but I don't have 2 hours of my day to sit and wait for a car. I have discussed with Mason and Elliot this issue and it has yet to be resolved. More
by jhorn1978
Employees Worked With
Mason or Elliot
January 03, 2013
My wife scheduled her 20,000 mile service online, where she was given the option to receive a loaner car, which she selected. She provided all contact information including email and cell phone number. WHe she was given the option to receive a loaner car, which she selected. She provided all contact information including email and cell phone number. WHen she arrived at the dealership with our two year old, she was advised they no longer provide loaner cars or would they offer a shuttle service back to our home. They stated the service would take approximately 2.5 hours to complete. If you have children, you know waiting three hours in a service department waiting room with a two-year old is not a pleasant scenario. So, my wife was forced to take a taxi home. They were not helpful or apologetic for the inconvenience. Five hours later, after still not hearing anything, we called to check the status. After several attempts we were able to contact someone in the service department (other times phone just rang with no answer). We were told the car was "just finished" (what a coincidence it just happened to be right when we called!) So not only was my wife without transportation for the majority of the day, but was also forced to take a cab with a toddler. The customer service here is terrible, don't expect to be treated with any dignity after the sale. This will be our last purchase from any of the Suntrup franchises. More
by jch_stl
Employees Worked With
Chelsea
October 26, 2012
I needed to get my front license plate affixed to my car. After that was taken care of by the fast/efficient service staff, JD took some extra time to answer my questions about my new car's features - which After that was taken care of by the fast/efficient service staff, JD took some extra time to answer my questions about my new car's features - which was much easier than reading the manual :) More
by balespearl
October 05, 2012
Telephone system poor. There is apparently a central number for a number of locations, which mis-directed calls, and ultimately no one picked up after 28 rings. They are apparently not willing to work number for a number of locations, which mis-directed calls, and ultimately no one picked up after 28 rings. They are apparently not willing to work on my car, though it is a VW. I don't know how much I owe for this information and lack of service, if anything; when I can pick up my car if it is after my work hours; etc. I will never go here again! I wish I could say who I talked to, but guess what? Nobody is answering phones at 4:30 PM on a Friday. I'm not sure how I will retrieve my car after 11 PM tonight. I'm renting a car. Not happy about paying for a rental just because no one can pick up a phone. More
by leona.greenlaw.5
Employees Worked With
No Employee
September 14, 2012
The customer service of this company is a disgrace. They have rude women answering the phones. The service department never calls you back and if you have anything but a new car they could care less about y have rude women answering the phones. The service department never calls you back and if you have anything but a new car they could care less about you. They put you on hold forever when you call and did a terrible job with the recall on my pathfinder. They fixed it only half way and there were fumes pouring into my vehicle because they didn't take the time to do a good job and you could see the engine from the steering shaft inside the car. I left two days worth of messages and never got a call back and I call the company 13 times in two days and finally insisted that they physically go into the service department and contact someone. Every person I spoke with was rude except the mechanic Sean who finally answered the phone. Awful service, awful workmanship and rude people. More
by ginagalati
Employees Worked With
Chelsey, Sean, Dave
July 18, 2012
Generally very good service. I had already scheduled a service appoint when I learned what the actual problem was so I tried to call to get a price on a part. Was put on hold twice and then told no one w service appoint when I learned what the actual problem was so I tried to call to get a price on a part. Was put on hold twice and then told no one was available and could they take a message. The phone operator was prompt and courteous but I gave up and made an appointment elsewhere. Very difficult to get through to parts and service on the phone in general which is why the online scheduling is great. I understand a busy shop. It would have been helpful if I could have looked up the price online. There are several prices for services given when scheduling on line but no ability to look up specifics even when you have my VIN#, make and model? I imagine it is too complex with room for too many errors. Also, I noticed the repair scheduling stops at 7pm with many days no availability past 5. One thing I tell my friends is how great your service dept is with evening hours until very late. Will this continue? Thanks Bev bevinstl@gmail.com More
by gibgrl
Employees Worked With
phone operator
