Suntrup Nissan - Service Center

Suntrup just gained me back as a customer. I had a not so good experience shortly after I purchased the car 5 years ago and didn't go back until this time. David was professional,courteous and knowledgea so good experience shortly after I purchased the car 5 years ago and didn't go back until this time. David was professional,courteous and knowledgeable. I was extremely impressed with David's explanation of the car's issues and his desire to make it understandable to me. I plan on taking my car there in the future because of David. More

My previous car was an Acura. I took it Frank Leta for all my service and just loved their service department and was nervous about changing service departments. I bought a 2006 Passat. I needed to take all my service and just loved their service department and was nervous about changing service departments. I bought a 2006 Passat. I needed to take it to the service department to find out why my check engine light was on. When I brought it in I met Dave Riemer. He made me feel at ease with his friendly manner. He was extremely knowledegable I felt at ease. After they checked the check engine light he came and told explained what was wrong and made a recommendation to me which I did. I think someone in management should put a letter of recommendation letter in his file. Mary More

I have bought my last 3 cars from these guys, they are so easy to work with. They're professional & quick to respond to my needs. I now service my cars there. The garage is open late & they loan me a car to easy to work with. They're professional & quick to respond to my needs. I now service my cars there. The garage is open late & they loan me a car to use at my convenience so I never miss work. More

Both men were very knowledgable, quick and curtious. They knew what the problem was right away, checked stock of the parts and got me on my way. Very pleased with entire experience and these men. They knew what the problem was right away, checked stock of the parts and got me on my way. Very pleased with entire experience and these men. I called Doug, Doctor Doug since he knew what the problem was after about 30 seconds of driving my car. Thank goodness my work was covered under the power train warranty. Overall I do not think I will buy a Nissan again, just not that pleased with the car overall. I do not think the special transmission they use in their cars is for me. But as long as I have it I will continue to bring it to you guys. Thanks, Jessica Dashner More

Dave provided outstanding customer service, fixing my car's problem in a timely and, from my perspective, cost-effective manner. I especially am grateful for his willingness to explain to me exactly wha car's problem in a timely and, from my perspective, cost-effective manner. I especially am grateful for his willingness to explain to me exactly what was wrong with the vehicle. I think most people desire to work with a service advisor they can trust, and Dave has earned my trust. More

I had a telephone conversation with Mr.David Reimer and he was the most helpful person I have ever encountered for auto service, including BMW. My VW Toureg was having problems and Mr. Firmer researched an he was the most helpful person I have ever encountered for auto service, including BMW. My VW Toureg was having problems and Mr. Firmer researched and found a recall was outstanding on the vehicle and provided me with very helpful infoirmation. My congratulations to Suntrup for having a great employee and my thanks to David for his professional service. By the way I am 110 miles from the dealership. Gerald L. Jones Cape Girardeau, mo. More

Suntrup VW has been, by far, the worst service center with which I have ever dealt. I bouth a new Jetta in fall of 2005 and experienced continual problems. Their service center would continually tell m with which I have ever dealt. I bouth a new Jetta in fall of 2005 and experienced continual problems. Their service center would continually tell me that the grinding, metal-on-metal sound I heard (within the first 15,000 miles) was my imagination. After my FOURTH trip in for inspection, I finally got a summer mechanic intern who determined that my original rotor was faulty and my rear brake pads had been completely worn through. I was not offered any compensation for my troubles, multiple hours spent waiting at the service center, etc. and actually had to fight for over 30 minutes to get my rental car paid for when they finally admitted there was something wrong and it would take 2 days to fix and I told them it was not reasonable to expect me to be without a car for this long after I had already brought it in four times prior. I got my oil changed at their service center four times - all with appointments - and decided to settle with a Jiffy Lube when my average wait (again, I always had an appointment) would be over 2 hours. I never once received an apology for the wait while I was there; however they were RELIGIOUS about calling me the day after my maintenance to make sure that if the "national VW survey database" calls or emails regarding my experience, I make sure to give them a good rating. Huh?!? They DO do a phenomenal job of sending you coupons in the mail for your next oil change. . .ones that are only good for 1 month and are sent immediately after your last visit at which you just got your oil changed. Perhaps it's not that they are trying to make themselves look good. Perhaps they really DO think I drive 5000 miles in 30 days. I mean, based on everything stated above, shouldn't we give them the benefit of the doubt? Regardless, I would discourage anyone from buying from Suntrup Volkswagen. I have had so many other issues with my car that my mom has told me to stick it outside their lot and cover it with lemons. I am sad, however, as I have had four cars prior to the Jetta and have had phenomenal quality (car) and service (people). . .it's too bad I'm stuck with this one for a couple more years. Thankfully (well, not really), my warranty has expired so I no longer have to deal with Suntrup Volkswagen. More

Charged for coolant flush that was not performed,looked at the receipt and found that no materials for performing coolant flush were on the receipt, the service technician who worked on my car confirmed t at the receipt and found that no materials for performing coolant flush were on the receipt, the service technician who worked on my car confirmed that service was not performed, they finally refunded money for work that was not performed after 2 weeks. Have reason to believe CV boots for the car were clipped using a clipper. Will never go back there. More

My daughter bought a 2006 Jetta that developed a major oil leak after 13 mos. I brought the car in to Suntrup VW service on a Tuesday night and they hadn't looked at it by Friday. On Friday, they told m oil leak after 13 mos. I brought the car in to Suntrup VW service on a Tuesday night and they hadn't looked at it by Friday. On Friday, they told me that they wouldn't be able to look at it for another week and to pick it up. I told them to keep the car and demanded a rental car. They told me to come down and pick up the rental car, but when I got down there (45 mins away), they put my car up on the rack and found the source of the leak (or so I thought). They said that it would be okay to drive the car while they ordered parts. I did (foolish me). Long story short, it's been five weeks and twice a week trips to the dealership and they have still not fixed my car. They have now replaced an oil filter flange, a thermostat and a cellenoid. I have to constantly fight for a rental car. They lie to me each time I go down there. Don't buy a car from Suntrup VW and don't bring your car there for service. More

utter cowboys their serice department is a JOKE we utter cowboys their serice department is a JOKE we just spent $2500 fixing something that should never of happened and they ' are not at fault' utter cowboys their serice department is a JOKE we just spent $2500 fixing something that should never of happened and they ' are not at fault' like xxxx they are PLEASE never take your car there for a service I found a place called car-doc and they are well helpfull More