Suntrup Volkswagen

A walk in the park! I was needing a car asap as mine had just died for the last time...so I picked a few dealerships to visit, hoping to find a used vehicle to "get me by I was needing a car asap as mine had just died for the last time...so I picked a few dealerships to visit, hoping to find a used vehicle to "get me by" until my daughter was out of college in another year. By chance I made Suntrup VW my first stop and Adela had already spoken to me via phone a few times and had some other options in place before I got there. I expected to be bombarded with used cars that would fit in my budget...what I didn't expect was to walk away with a brand new lease for the same or less money! Adela and her financing team did all the work for me, went to bat for me. I'm thrilled. Great salesperson, great team. Thanks again for getting me my first new car in almost 25 years! Ron More

Proficient & pleasant Have dreaded buying cars in the past, but this experience was not stressful. Adam explained everything, answered questions & was patient with my inde Have dreaded buying cars in the past, but this experience was not stressful. Adam explained everything, answered questions & was patient with my indecision. Both Adela & Adam took good care of me. Kudos to Adam! More

When to Suntrup VW with a plan and Shawn Sanders is the man! I recently visited Suntrup VW with intentions of buying a new TDI vehicle. Upon entering the lot I was pleasantly surprised at the wide array of optio I recently visited Suntrup VW with intentions of buying a new TDI vehicle. Upon entering the lot I was pleasantly surprised at the wide array of options Suntrup offered of TDI vehicles. They had many options throughout the price spectrum, unlike other St. Louis dealers. As I wondered the lot I was greeted by my salesman Shawn M. Sanders. He was very knowledgeable on all of VW's models and wanted to get the vehicle that was best for me personally, not the most expensive. I appreciated his non-pushy salesmenship. It was nice to just be able to talk with someone without feeling like they were being led around. After test driving the car I chose, I knew it was meant to be. At this point it was negotiation time! I was surprised at how much Shawn seemed to be on my side and not trying to run up the offer to up his kickback. Yes, I have experienced in the past from others. Shawn really seemed to want to develop a honest relationship with me which was comforting to say the least. After a few rounds of bargaining I was the proud new owner of a TDI Passat and I will unquestionably be returning for more business in the future, with Shawn! More

Exceeded My Financing Expectations The salesperson was smart and enthusiastic, and she had a strong knowledge of the particular make/model that I was looking at. She also managed to off The salesperson was smart and enthusiastic, and she had a strong knowledge of the particular make/model that I was looking at. She also managed to offer me a good deal for the make/model I purchased. She pretty much knew how to use all of the technology in the car, and that was truly helpful. Most of the staff at this dealership were personable and helpful. My overall experience was slightly diminished when it came time to sign all the documentation because this is when I was pitched the extras, like a service contract, GAP coverage, and key replacement. When I turned down these extras, the Sales Manager's (not the salesperson) attitude abruptly changed. As for the dealership's quality of work, the car was great, but they failed to thoroughly clean the interior of the vehicle as promised. However, they did rectify this during my next trip to the dealership, a few days later. More

Highly recommended! We came to Suntrup Automotive last Friday. I knew that I wanted a Volkswagen but I wasn't certain which model. I also wasn't sure if I wanted to lease We came to Suntrup Automotive last Friday. I knew that I wanted a Volkswagen but I wasn't certain which model. I also wasn't sure if I wanted to lease or buy. Adela Alispahic took great care of us. She was friendly, knowledgeable and patient. I would highly recommend her to anyone looking for a wonderful car-buying experience. I will send my friends! More

New car Lease I visited Suntrup to look at new autos. I went there with some trepidation, as past visits left much to be desired. In the past I was ignored, and whe I visited Suntrup to look at new autos. I went there with some trepidation, as past visits left much to be desired. In the past I was ignored, and when I finally was accompanied with a sales person I found him rude, and not helpful. I ended up leaving and going across the street to the Honda dealer, where I lease the first of the 3 autos I have had from them. I was pleasantly surprised when I was approached immediately at Suntrup by sales rep.Shawn Sanders. He proved to be knowledgeable and very proud of his products, He was very candid and forthcoming without a "hard sell" attitude. .I worked with Shawn to construct a lease that would work for me. I selected a Passat TDI- SEL, and am very pleased with the deal. For a top of the line automobile I have a lease I can afford, with reasonable payoff figure, which should allow me to purchase the vehicle and run it for many years. In summary I do not know the reasons behind the changes in business attitude, but I am happy they occurred. Under the present Management team and sales staff I will pass along my experiences and recommendations regarding both Mr. Sanders and Suntrup VW to my family and friends. Additionally, I am extremely pleased with the vehicle I possess, and am sure to enjoy it for many years to come. More