Superior Ford of Plymouth MN - Service Center

The underlying issue with the service experience (that I had) was lack of followup and friendly staff. But the biggest complaint I've had lately with this is incompetant tech who did the work. I came i had) was lack of followup and friendly staff. But the biggest complaint I've had lately with this is incompetant tech who did the work. I came in to have a shifter control part fixed on my shifter know in the dash... they had a hard time figuring out the initial problem...and it turned out the be very same problem that occurred on this vehicle about 3 years ago. They claim this problem shouldn't have happened again (after it was initially fixed in 2008)...but it broke again last week (same part). My hunch is the quality of the service that was performed or the part they used back in 2008 was the underlying problem...causing it to fail less than 3 years later. The other big complaint I dealt with was after (they said the vehicle was ready) they didn't offer to stand behind the previous work and offer me any discount or do the work free of charge. The tech who fixed this knob...caused some other issue once I picked the vehicle up. The tech forget (ya right) to hookup the airbag indicator sensor...so the airbag light was constantly flashing upon vehicle start. All I ask for me competance in the work being done...please verify everything works & is thoroughly tested before contacting the customer saying it's done...because in my experience it wasn't...also please stand behind the work and vehicle and work with the customer on either offering discounts or other incentives to return. Because the experience I dealt has seriously raised questions about whether or not I would ever return to using Superior Ford Service in the future...I may decide to start taking my vehicle/service needs elsewhere in the future if these issue continue. Thanks More

I came in for an oil change but also had a question about a noise I was getting when accelerating. The oil change staff and a service advisor diagnosed the problem for me as a hole in the muffler. It reall a noise I was getting when accelerating. The oil change staff and a service advisor diagnosed the problem for me as a hole in the muffler. It really helped for them to identify what the problem was. Now I can make an appointment for that specific service. More

I have had my car serviced at Suoerior Ford for more than five years. I have always recevied excellent service. I trust Greg Graham and always follow his suggestions. I've never been disappointed. It's v five years. I have always recevied excellent service. I trust Greg Graham and always follow his suggestions. I've never been disappointed. It's very great to have a service department where I feel so comfortable. More

I had a electrical problem with my new Ranger. I called the service dept early in the morning (before 7:00 AM)and was told I could come right in. Diagnostic service was quick, a rental car was provided wh the service dept early in the morning (before 7:00 AM)and was told I could come right in. Diagnostic service was quick, a rental car was provided while parts were on order, and parts were installed and tested as soon as available. I couldn't have asked for better service! More

My husband spent 4 hours at the dealership while your staff worked to figure out why none of my keys would start the car on one day. It happened once for them also, but even with all of the tests they pe staff worked to figure out why none of my keys would start the car on one day. It happened once for them also, but even with all of the tests they performed, there was never any indication of what was wrong. It has not happened since. I am very appreciative of the time and effort spent in trying to find a cause. My husband said you were keeping my record open, so if it happens again, you're ready to go on repairs for me. Thank you. I hope it was just a quirk, but I'm glad to know you are there when I need you. More

Everyone was nice enough and did what they were supposed to do. I think the pricing is a little high but so far I haven't had to worry about the quality of work. If that changes I would change dealerships. to do. I think the pricing is a little high but so far I haven't had to worry about the quality of work. If that changes I would change dealerships. The car wash was a nice touch. The cashier was a nice lady too. More

Service team was fast, friendly and very helpful. Brought my Mustang in for an oil change after winter storage and found the battery had died. The team got all my services done really fast, and they Brought my Mustang in for an oil change after winter storage and found the battery had died. The team got all my services done really fast, and they helped educate me on better winter storage practices (disconnect battery, fuel lines, occasional start up, etc.) More

Went in for my 15,000 mile checkup. Service was friendly (they even washed my car). The waiting room was comfortable and I was able to watch TV. Making me register and write 250 characters is stupid. Maki (they even washed my car). The waiting room was comfortable and I was able to watch TV. Making me register and write 250 characters is stupid. Making me register and write 250 characters is stupid. Making me register and write 250 characters is stupid. More