Superior Ford of Plymouth MN - Service Center

I drove in for an oil change but knew I was due for a 30K service which includes an oil change. I was on a tight schedule... 30 K service time to complete was 90 min... Kind of close to the wire for me. The service which includes an oil change. I was on a tight schedule... 30 K service time to complete was 90 min... Kind of close to the wire for me. The young man sort of convinced me to take a chance and I said ok, but I HAVE TO BE at a meeting by 2:30 and it was 12:30 already. I paced and smoked outside and nervously watched for my F150... And they got it done in 1 hour! This kind of friendly service and customer focused service are why I drive 25 min north of where I live to come here even for an oil change! Best service ever, worth the drive and the slightly higher cost. I trust them and they haven't let me down. That's worth the world to me! Thanks guys whose names I don't know... I should have asked your names! You made my day because I knew I needed that service but thought I had to come back for it. You totally rocked it! More

Parts prices are absurd, with no or little option to use aftermarket parts available to customers. While I realize that factory OEM parts are often better, many aftermarket parts are equally as good at half aftermarket parts available to customers. While I realize that factory OEM parts are often better, many aftermarket parts are equally as good at half the price. In my case, I would be much happier paying almost $400 for an intake manifold, had the part been new and improved over the original part, but it is still made of plastic. Consider offering aftermarket parts to your customers as a way to lower the cost. Owners of older vehicles may not be comfortable pouring large sums of money into their vehicle. Greg and Mark are both huge assets to your service department. They both did a good of job explaining exactly what went wrong, and worked together to get my vehicle repaired quickly. Please recognize them for this. More

The repairs were made, the service was good. But after picking up my truck, I have a loud squeak coming from the front end. I'm going to see if it is weather related and see if the squeak goes away once picking up my truck, I have a loud squeak coming from the front end. I'm going to see if it is weather related and see if the squeak goes away once it warms up. More

I had asked about a battery check and was told it would be done. However, the basic "battery check" is just looking at the condition of the battery and terminals (see comment on Page 1 of the report). I ha be done. However, the basic "battery check" is just looking at the condition of the battery and terminals (see comment on Page 1 of the report). I had mentioned that I had trouble starting the vehicle, but a load test was not performed until after I had reminded the service department about my request. The battery indeed tested low and was replaced. Since I specifically mentioned this issue at the time of drop-off for the appointment, I feel it should have been done without needing a reminder. More

THE WORST place ever. I went in because my fan stopped working, therefore no heat in my car. Not to mention it is below zero out. Instead of wondering how to fix it, he mentioned to me that he couldn't ev working, therefore no heat in my car. Not to mention it is below zero out. Instead of wondering how to fix it, he mentioned to me that he couldn't even look at it until Monday ( 6 days from then) and that they were closing early that day (New Years eve). My car is brand new and under warranty and I asked if I could get a loner til it was fixed. He told me I couldn't unless I paid for it. So I drove away in the cold all the way to new Prague Ford where they were more than happy to help me out. I highly recommend New Prague Ford who saved my day!! More

We made a mistake in 2003 buying a Chrysler (which we still have). We recently bought a Ford Truck @ Superior (we have also bought other vehicles @ Superior). I think the Service Department is friendly still have). We recently bought a Ford Truck @ Superior (we have also bought other vehicles @ Superior). I think the Service Department is friendly and always helpful and when we bought our truck the same. I tell you what, from now on its only Ford and only Superior! I wish all dealerships could be as great as yours! More

This was the fastest and friendliest experience to date. I was in and out of the oil change with a car wash in under 30 minutes. I was in and out of the oil change with a car wash in under 30 minutes. More

Needed service on my F-350...turned out I needed an engine replacement. Things were handled great, the service writer (Stephanie) had my interest in mind and kept me advised of what was happening. The engine replacement. Things were handled great, the service writer (Stephanie) had my interest in mind and kept me advised of what was happening. The end result was good...kudos to all the service personel that worked with me....Thank you. Elmer Frestedt More

needed mileage based service and suspected rear brakes. Inspection verified brake work required and that battery was failing load test. Dealership delivered me back home, work was done about five hours la Inspection verified brake work required and that battery was failing load test. Dealership delivered me back home, work was done about five hours later and total cost (thanks in part to email coupons) was less than I had anticipated. Appointment was easy to make on the internet and service representative was very good to work with. More

Mr. Walters Listens well To the requests and keeps you informed on the progress, Thanks, I started going to Brookdale Ford when they opened I think it was in the mid 60s and then to Brookdale Suoerior. informed on the progress, Thanks, I started going to Brookdale Ford when they opened I think it was in the mid 60s and then to Brookdale Suoerior. More