Superior Ford of Plymouth MN - Service Center

The service was prompt. The staff was instructive and friendly. The waiting area was clean and pleasant. The service advisor clearly described what they would be doing and the what were the results of friendly. The waiting area was clean and pleasant. The service advisor clearly described what they would be doing and the what were the results of the service. More

Stephanie service was great! In my mind she went above and beyond helping me select new tires. She made sure that any maintenance or issues with my vehicle were taken care if, without pressuring me into e and beyond helping me select new tires. She made sure that any maintenance or issues with my vehicle were taken care if, without pressuring me into extra. I will absolutely have her handle all future vehicle needs and am happy to refer friends to her. More

Not a great selection on vehicles and after my oil change package is completed I will not be returning to the dealership for a vehicle or service due to poor service in the past. package is completed I will not be returning to the dealership for a vehicle or service due to poor service in the past. More

I received a coupon from Morries and have been in the past able to use any competing coupon. When I went to redeem it the clerk said she could not take it. It was not her fault as that is what she had past able to use any competing coupon. When I went to redeem it the clerk said she could not take it. It was not her fault as that is what she had been told. Needless to say, I went to a manager and he did an override. If in fact coupons are no longer being taken, then I should have been able to use this one and in the future not able to use them. If there is no knowledge of a change in procedure then AFTER the fact that the oil change was done does not sit well. I am very pleased with the service I received and my problem was handled in a very professional way. More

I have bought a total of eight vehicles from Superior Ford. I have always taken the vehicles to the Superior Ford Service Center and have never been disappointed. The service advisers and technicians a Ford. I have always taken the vehicles to the Superior Ford Service Center and have never been disappointed. The service advisers and technicians are the best in the industry and I will continue to bring my business to them. More

Steve, I brought my vehicle (20k miles and still under Steve, I brought my vehicle (20k miles and still under warranty) in for a noticeable vibration when speeds of 55 mph or higher were reached. They re Steve, I brought my vehicle (20k miles and still under warranty) in for a noticeable vibration when speeds of 55 mph or higher were reached. They recommended a front end alignment and rotate/balance of tires for $182. I paid my bill and asked the service person before I left the facility if anyone had driven the car after the work was completed. I was assured it had been. Drove the car and the same issue was still there which the service person confirmed when I returned with the car. I think what upset me the most was that it was pretty obvious that no one had drive the vehicle and just assumed the work done had fixed the probem. Turns out that the problem was a bad bearing in the rear drive shaft which was eventually repaired at your facility. Superior Ford did give me back half my money from the initial repair and also paid for a rental on my return visit. My issue is that this was my first visit to Superior Ford were a repair required more than just fixing something which was obvious (seat belt wouldn't retract). This does not bode well for the troubleshooting capability of the repair persons at your facility in my opinion if someone can't even bother to drive a vehicle after suppossedly repairing it. That's pretty fundamental diagnosis procedure. More

James was very friendly and detailed. I will be in again to get future maintence done. I will also recommend him to friends and family. to get future maintence done. I will also recommend him to friends and family. More

I have had service once since purchasing new. Only an oil change, but was less then impressed. The tech doing the oil change indicated he was not a fan of Fords and would never own one. I told him of c oil change, but was less then impressed. The tech doing the oil change indicated he was not a fan of Fords and would never own one. I told him of concerns with a stutter while towing, a know eco-boost issue and he acted like he never heard of it and passed it off as a non-issue. I also talked to the body shop manager and showed him some paint defects, he took pictures and said he would send them in to Ford to see if it was cover. About a week later he called back and informed me that the stickers were in and I need to schedule a time to drop the truck off for repair. I questioned why a needed the stickers since the repair was not near the paint defect. I asked to confirm I get a loaner and he said no. I told him I had an issue with buying a new truck and not getting a loaner for a warranty repair. Another service person contacted me days later, appoligized about the loaner and said I would get a loaner. I have not had time to get the appointment scheduled at thiis time. I typically buy a new vechile every two years, I do not see buying from Brookdale again unless the customer service level is raised substantially. More

Great job, fast and efficient, it didn't take more than 15 minutes, plus they gave me a wash very informative as to how my car is performing 15 minutes, plus they gave me a wash very informative as to how my car is performing More

They were very good at keeping me up-to-date on the status of my car. I was pleased with the response I received from the service department. status of my car. I was pleased with the response I received from the service department. More