I had the privilege of being helped by a truly amazing sale associate. I was hesitant with purchasing a car because of my last experience; with a different dealership. But, Calvin Hall, went above and beyond to help us find what we exactly was looking. I couldn’t have asked for a better person to work with. He is definitely an asset.
Without question, these guys are good! I went on-line to schedule and oil change and went to the dealer at 9:00 on Tuesday 11/28 only to find out that it was actually the following Tuesday 12/5. As I was off work and pushing 7500 miles, I was distraught. Jon said wait around and we will push you in and have you out of here by Noon. I decided to wait.
At 10:05, he came out to tell me my car was done! I was shocked and thrilled at the same time. I blunder turned out absolutely marvelously due to Jon. I am looking forward to my next visit.
My car stopped working and would not start on Tuesday. I spoke to Jon on Friday and he advised me that I would need a new engine (wait...what?) but that my car was under warranty and that he was crossing the t's and dotting the i's. The next time I talked to Jon was Monday and he was advising me that my engine was being put in, as we speak, at no charge. This could've and probably would have been a nightmare at another dealership. Jon and everyone in the Service Department gave me the perfect customer service experience. I know good customer service; I taught it at one of Cincinnati's major employers.
One final note.. It pays to buy a "certified used car".
great place to take my Kia I winter in Fla. took it for service in fla. they said I needed brakes when I took it to Superior Kia your techs said they had alot of life left.because of that only Superior Kia does my service.
Jon was at the service desk when I arrived on Saturday. I love that he always remembers me and treats me so well. He is always amazingly courteous, professional, customer service oriented, and a delight to interact with. He is an asset to your service department and the dealership and the kia brand!!! Thanks, Jon!!!