I have purchased many cars over the years and Superior offered the most convoluted, unprofessional process I have ever experienced! I had basically purchased the car before going to pick it up, so it should have been straight forward. My wife and I arrive at the dealership at our scheduled time and our salesperson, Nicholas, acted like he didn’t know we were coming. We went to look at vehicle while he went to scramble to get what we needed. He was incredibly inexperienced and we were probably the most straight forward deal he could have had. We immediately noticed the floor mats had been removed from the vehicle and asked about them. Nobody had any idea what happened to the floor mats and acted like we were crazy for wanting them in the vehicle. Rusty, the sales manager or director, was so unprofessional and acted as if us coming was an inconvenience as he was on his cell phone the whole time and didn’t even say hello to us or make eye contact! He walked up to us and Nicholas told us Rusty needed the keys for our trade in as he couldn’t speak to us and was busy. I said “It’s a Wednesday afternoon and we are the only ones on the lot, but okay.”. He was the stereotypical bad, xxxxxx bag sales manager. He drove the vehicle and we waited to sign what was needed to go. Nicholas sat with us and I again asked about the floor mats. He said they weren’t giving us the floor mats as they had work to do on our trade in. So unprofessional and not how you deal with a customer. You are keeping the floor mats for ransom!??! Mandy, finance manager, was honestly the only professional we interacted with that day. I asked how she fit in at Superior as the gentlemen we interacted with were every bad experience and cheesy meme you see regarding car buying and she laughed. The only complaint we have on the finance end, as we didn’t finance the vehicle through Superior, was that it took over 3 weeks to get the title. Keep Mandy and start over with new management! We promised Superior an honest review after the experience and that is exactly what we gave them!