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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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December 29, 2024

Alan is the best, most helpful service writer ever! After having bad luck at other dealerships, I am so happy to have found Alan! More

by MITCHELL333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan in service
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Dec 30, 2024 -

Superstition Springs Lexus responded

We're so glad to hear that Alan provided you with the excellent service you deserved. It's great to know that your experience with him made all the difference after dealing with bad luck at other dealerships. We truly appreciate your feedback and are happy to have earned your trust

December 29, 2024

The best Lexus dealership I've dealt with in last 15 years of owing 3 Lexus SUVs. More

by DMOORE0818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip, Gianna, Brad
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Dec 30, 2024 -

Superstition Springs Lexus responded

We’re honored to be the best Lexus dealership you’ve worked with over the past 15 years. We truly appreciate your loyalty and are thrilled to have earned your trust.

December 29, 2024

Always a great experience at Superstition Springs Lexus. Jake is the best and we will continue to return due to his exceptional service. More

by Hp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Brightman
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Dec 30, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear that you always have a great experience at Superstition Springs Lexus and that Jake continues to provide you with exceptional service. We truly appreciate your loyalty and look forward to assisting you again in the future!

December 28, 2024

My issue is with the Lexus Corporation. For such a prestigious brand, why do you feel the need to nickel and diming your customer by charging additional 3% fees for paying using their credi More

by RJ.LIONAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Myron Lyons
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Jan 02, 2025 -

Superstition Springs Lexus responded

We completely understand your concern about the 3% credit card fee. As a company, we believe in full transparency and unfortunately, certain operational costs are necessary for maintaining the level of service expected. We’re sorry to hear that this has impacted your experience, but rest assured, this fee is consistent with industry standards. If you wish to discuss this further, please feel free to reach out to Brent Adkisson, General Manager, at customerrelations@sslexus.com.

December 28, 2024

Superstitious Springs Lexus provides excellent service. Philip Zito is my Service Representative, he is both honest and professional. More

by yankees_az
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Zito
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear you had such a positive experience with Philip. Our team takes pride in delivering honest and professional service. We appreciate your support and look forward to serving you again!

December 28, 2024

phil was so efficient in what he is doing, highly recommend him, good work phil More

by terevicsolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
phil from service department
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with Phil. Efficiency and quality are what we strive for, and it’s wonderful to know he delivered. Your recommendation means a lot to us!

December 28, 2024

Great service and awesome communication. Jake was helpful and git the work done. Loner vehicles are amazing More

by WARRENMEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with Jake and our loaner vehicles. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!

December 28, 2024

Phil was very kind & kept us up to date on our service information & recommendations. The car was nice & clean when we picked it up too. Thanks! More

by MIKE-ELLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks, Mike! We're thrilled to hear that Phil provided excellent service and kept you informed. We're committed to maintaining high standards, so it's great to know you appreciated the cleanliness of your car. We look forward to serving you again!

December 27, 2024

Myron Lyons is my service writer. Myron is excellent. He listens to my issues and takes care of any problem or concern I might have. Very personable, very friendly and gets me in a More

by richardicarroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons service writer. The salesman that sold me my new Lexus in June of 2023 was good, but he is no longer with the dealership.
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for the great feedback, Richard! We're thrilled to hear Myron provided such excellent service. We pride ourselves on listening to our customers and addressing their needs efficiently. Your satisfaction means a lot to us!

December 27, 2024

Always excellent service and love how they wash your car so nicely after each service. More

by Barb.greene60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thank you, Barb! We're thrilled to hear you appreciate our service and car wash. Your satisfaction means a lot to us, and we look forward to keeping your car looking great on every visit!

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