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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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December 22, 2024

Kept me up to date with the progress and additional services recommended . Ample cold beverages More

by BOBOTOOLE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Zito
Dec 23, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear that you appreciated our communication and enjoyed the cold beverages. Your satisfaction is our priority, and we look forward to keeping you updated in the future!

December 21, 2024

Highly recommend… great customer service and great owner and staff… they sure do go above and beyond to please customers More

by slyonker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Adkisson
Dec 23, 2024 -

Superstition Springs Lexus responded

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our team. Going above and beyond for our customers is what we strive for. We appreciate your recommendation and look forward to serving you again!

December 21, 2024

Conscientious salesman (Theo Notario) and capable service team (Alan Rogers). We just purchased our second car with Superstition Springs Lexus! More

by dltt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Director
Dec 23, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with Theo and Alan. Congratulations on your second car purchase! We appreciate your continued trust in Superstition Springs Lexus and look forward to serving you again. Enjoy your new ride!

December 21, 2024

They gave me a loaner car and repaired my beautiful Lexus and treated me well. More

by SNORRIS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 23, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had a great experience with your loaner car and repairs. Our team always aims to treat customers like family. Enjoy your Lexus, and we look forward to seeing you again!

December 20, 2024

Service was fine, The inside of the vehicle was not clean. I ask For some rubbing compound. Stane, Ask one of the tech to rubbing compound on the rag. More

by Anne Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Superstition Springs Lexus responded

Thank you, Anne, for your positive rating! We appreciate your feedback about the vehicle's cleanliness and the request for rubbing compound. We'll make sure to address these areas to enhance our service. Your insights help us improve!

December 20, 2024

Excellent service very professional. I normally would go elsewhere after my free oil changes ended but as long as Lexus oil changes are within reason I will be back More

by gibbs20001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Bruno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeanine Baliton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Atanasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Superstition Springs Lexus responded

We're thrilled to hear everything went smoothly and that your vehicle was ready on time! Our goal is to make the rental experience as easy as possible. Thank you for your fantastic feedback!

December 19, 2024

Phil Zito is by FAR the best service advisor! Been to Lexus Chandler service is meh. Phil at Lexus Superstition Springs is the BEST More

by Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zito
Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear that Phil made such a positive impact on your experience. Our team strives to provide top-notch service, and it’s great to know Phil is delivering just that. We appreciate your support and look forward to serving you again!

December 19, 2024

Service was easy to schedule with Phil Zito. Loaner vehicle provided was excellent and all services were completed. More

by FRANKTADDONIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager Phil Zito
Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Frank! We're thrilled to hear you had a smooth experience with Phil and enjoyed the loaner vehicle. Your satisfaction is our priority, and we look forward to serving you again!

December 19, 2024

This was my second service appointment since purchasing my Lexus this summer. At the first service appointment in August, just days after purchase, I was given a loaner car that had large cracks in the win More

by Nothanks
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake
Dec 20, 2024 -

Superstition Springs Lexus responded

We strive to ensure every experience is seamless and reflects the quality you expect when visiting our dealership. We understand how valuable your time is, and we want to ensure these matters are thoroughly reviewed and addressed. We encourage you to contact our Service Director, Mike McGee, at customerrelations@sslexus.com.

December 19, 2024

The customer care we have received has always been wonderful! Everyone there is so helpful making sure all our questions and concerns are taken care of. More

by KARENKIMMEL3l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear about your positive experience with Phillip. His professionalism and kindness are truly valued. We appreciate your feedback and look forward to continuing to work together!

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