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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,062 Reviews

1,062 Reviews of Superstition Springs Lexus - Service Center

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December 18, 2024

Great atmosphere, great customer service. Always informed on any findings and always an explanation including any perks Lexus offers. More

by MALDONADORS2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorenzo Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic feedback! We're thrilled to hear you enjoyed the atmosphere and our customer service. Keeping you informed and engaged is our priority, and we're glad you appreciate the perks we offer. Looking forward to your next visit!

December 18, 2024

Making reservations for oil change and having to wait 2 hours to have done is too long . More

by cg334234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 20, 2024 -

Superstition Springs Lexus responded

Thank you for your feedback! We’re glad you chose us for your oil change, but we’re sorry about the wait. We’re always working to improve our service times and appreciate your patience. Hope to see you again soon for a quicker experience!

December 17, 2024

Phil Zito always does a good job, by the book. Everything you would expect to be done is meticulously performed by Phil. More

by MIKEMIKELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Atanasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear that Phil consistently meets your expectations with his meticulous work. We appreciate your feedback and look forward to continuing to provide top-notch service!

December 17, 2024

My Superstion Springs Lexus Service Tech is always transparent with me. Shane Hicks is a fine representative. More

by ddvorchak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks - Service Dept.
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Dec 19, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear that Shane provided you with transparent and excellent service. Our team is dedicated to ensuring a positive experience, and your feedback means a lot to us. We look forward to serving you again!

December 16, 2024

I like the Personable and high quality service. Appreciate the accurate appointment times. Clean and comfortable service area. More

by DSECOMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron service
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Dec 17, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We’re thrilled to hear you enjoyed our personable service and appreciated the clean environment. Your satisfaction is our priority, and we can’t wait to welcome you back soon!

December 16, 2024

Able to get me in as needed. Completed as promised. Provided loaner vehicle. Wash was good except for the windshield, inside and out. Bad! More

by mws
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 17, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear you had a positive experience with our service and appreciated the loaner vehicle. We’ll definitely address the windshield issue to ensure it meets our standards. Your feedback helps us improve!

December 16, 2024

I’m very happy with the service at Superstition Springs Lexus. They take really good care of my car. My service person treats me very well. More

by ROBIN.FORDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron
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Dec 17, 2024 -

Superstition Springs Lexus responded

Robin, thank you for your fantastic feedback! We're thrilled to hear you’re happy with our service and care for your car. Our team strives to provide excellent customer experiences, and it’s wonderful to know they made a positive impact on your visit. We look forward to seeing you again!

December 15, 2024

Simply great , from the time I arrived to the time I left treated great. I would recommend More

by ronald.rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Ronald! We're thrilled to hear you had such a positive experience from start to finish. Your recommendation means a lot to us! Looking forward to welcoming you back soon.

December 15, 2024

Jake, the advisor, took good care of us and was very professional. Was a good experience More

by JCSMIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Dec 16, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear that Jake provided you with a professional and enjoyable experience. Your feedback means a lot to us, and we look forward to serving you again!

December 15, 2024

Phil Zito was informative, knowledgeable, and made the process easy . The clearly stated process from beginning to end was helpful More

by rsol829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zito
Report | Print
Dec 16, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We’re thrilled to hear that Phil made the process easy and informative for you. Your experience is what we strive for, and we appreciate you taking the time to share it!

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