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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,067 Reviews

1,067 Reviews of Superstition Springs Lexus - Service Center

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December 12, 2024

Shane the service advisor does an excellent job. He is very knowledgeable and helpful. I’m always happy with my service experience. I really appreciate the car wash and vacuuming. I’ll highly recomm More

by joanne.kuebler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Dec 13, 2024 -

Superstition Springs Lexus responded

Thank you, Joanne! We're thrilled to hear about your positive experience with Shane and our services. Your kind words and recommendation mean a lot to us. We look forward to continuing to provide you with excellent service in the future!

December 11, 2024

Phil is outstanding service manager, very prompt and helpful with required decisions. Very responsive with best interests of the customer a high priority. More

by IMMACKAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zito
Dec 12, 2024 -

Superstition Springs Lexus responded

Thanks for your fantastic feedback! We’re thrilled to hear that Phil made such a positive impact on your experience. Our team always strives to prioritize our customers, and it’s great to see that reflected in your review!

December 11, 2024

Jake was attentive and concerned about any issues I have experienced with my Lexus NX. More

by AAZRETAILSOLUTIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake
Dec 12, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear about your positive experience with Jake. Our team is dedicated to providing excellent service, and it's great to know that your concerns were addressed. We appreciate your feedback and look forward to serving you again!

December 11, 2024

Your service is very good. I would rather have fewer emails. I don’t respond well to nagging. More

by MARYALANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 12, 2024 -

Superstition Springs Lexus responded

Thanks for the awesome feedback, Nicholas! We're thrilled to hear that Israel and our finance team provided you with the support you needed. Your experience matters to us, and we appreciate you sharing it!

December 11, 2024

Phillip is an outstanding service advisor. Always honest and very helpful. I never feel like I’m being taken advantage of. More

by FRJIMENEZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Superstition Springs Lexus responded

Thank you for your kind words! We're thrilled to hear that Phillip provided you with honest and helpful service. Our team is dedicated to ensuring a positive experience for all our customers. We appreciate your feedback!

December 11, 2024

I appreciate it being an easy, smooth process from time of check in to being informed about my car status/suggested services to picking my vehicle up. My loaner car smelled like smoke, which my advisor war More

by RF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
Dec 12, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear that you had a smooth experience and appreciated the updates about your vehicle. We apologize for the loaner car's odor and will address this with our team to improve for future visits. Your feedback is invaluable!

December 11, 2024

Excellent Service Adisor. Myron, as always, was extremely knowledgeable, patient and respectful to my concerns. My SUV was washed AND vacuumed very thoroughly! More

by KUHKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons, Service
Dec 12, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear about your excellent experience with Myron! Our team takes pride in providing top-notch service, and it’s great to know your SUV received the care it deserves. Thank you for sharing your feedback!

December 11, 2024

First time there since 2008. I felt welcome. Service advisor, Myron, explained the service to me and said he would call when the car was ready. More

by Tinamullen8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
Dec 12, 2024 -

Superstition Springs Lexus responded

Tina, we're thrilled to hear about your positive experience! It's great to know Myron made you feel welcome and provided clear communication. We appreciate your feedback and look forward to seeing you again soon!

December 11, 2024

My service advisor, Alan Rogers, was fantastic. Service was performed on my vehicle while I waited, and it was finished in the expected time frame. My car was clean and beautiful when it was delive More

by m.ddwebber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Rogers
Dec 12, 2024 -

Superstition Springs Lexus responded

Thank you! We’re thrilled to hear about your positive experience with Alan and our service team. It’s great to know your vehicle was well taken care of. We appreciate your feedback and look forward to serving you again soon!

December 10, 2024

Service technician was Efficent, friendly and followed through. Clear in discussion on both stop off and pickup. More

by cgouldaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
Dec 11, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear that our technician provided efficient and friendly service. Clear communication is key for us, and we're glad it made your experience positive. We appreciate your support!

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