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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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December 07, 2024

Everything was done to spec. However the Zactac service that I purchased when I got the car seems to attract dirt rather than repel it. More

by paulcechovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Ingram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback! We're glad everything was completed to your satisfaction. We appreciate your input about the Zactac service and will pass it along to our team. Your insights help us improve and provide the best experience possible.

December 07, 2024

Glad to see they finally improved the service waiting area, however, Bell Lexus is still much better More

by DAVENCARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Zito, five stars!
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback! We're glad you noticed the improvements in our service waiting area. We strive to enhance our customers' experience and appreciate your comparison. Your insights help us grow and provide even better service in the future!

December 07, 2024

Good service and knowledgeable service writer. Confusing when you first pull into the service center as to where you are supposed to go and whom is helping you. More

by melinda_thorpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 09, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Melinda! We're thrilled to hear you had a great experience with our service team. We appreciate your feedback about the service center layout and will work on making it clearer for our customers. Looking forward to serving you again!

December 07, 2024

Shane was very helpful and patiently answered my questions. Dealership did not push any service on me which was refreshing. More

by nihalshastry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Dec 09, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear about your positive experience with Shane! Our team believes in providing helpful, pressure-free service, and it’s great to know that resonated with you. Thank you for sharing your thoughts!

December 06, 2024

This is the second time I have something recommended that is really not needed. Last time they recommended my brakes when I had just had them done 1 month prior at another Lexus dealer. This time they said More

by ANETTE Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None listed
Dec 09, 2024 -

Superstition Springs Lexus responded

We strive for accuracy and transparency in our recommendations, and it’s disappointing to learn about your concerns regarding the services suggested for your brakes, radiator, and tires. Additionally, we understand the frustration caused by not receiving a follow-up after leaving a message for the manager. To address this thoroughly and ensure your concerns are resolved, we encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.

December 05, 2024

Great, on time and we'll informed. Great service consultant. Keep car well maintained. Always on Time More

by CR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Superstition Springs Lexus responded

Thank you for your kind words! We're thrilled to hear that you had a great experience and that our team kept you informed and on schedule. Ensuring your vehicle is well-maintained is always our top priority. We look forward to serving you again!

December 05, 2024

Fast efficient courteous the dealership is always on top of things and always updating often. More

by Ljpost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McClure
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your positive experience with us! We’re delighted to hear that our team provided you with fast, efficient, and courteous service. Keeping our customers updated throughout the process is a priority for us, and it’s wonderful to know that you’ve noticed and appreciated our efforts. We value your trust and look forward to continuing to provide the top-notch service you deserve. If there’s ever anything else we can do for you, please don’t hesitate to let us know. Thank you for choosing us!

December 04, 2024

As this was my first time having our Lexus serviced at this dealership, I was impressed by the friendliness of the staff, the quality of work, and provided amenities. The car wash was the best I’ve had. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
Dec 05, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear about your positive experience with our team! It’s great to know you enjoyed the service and amenities we provide. We look forward to welcoming you back for your next visit!

December 04, 2024

Gracias the service was great excelente and all done very quickly Phillip all ways very helpful More

by frsirvent.sirvent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
Dec 05, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience with our service and that Phillip was able to assist you promptly. Your feedback means a lot to us, and we look forward to serving you again soon!

December 04, 2024

I am very impressed with the service provided by your staff. Chris Bates, our service advisor, is very nice, smart, courteous, and professional. He is a tremendous asset to your dealership. We are sati More

by CHRISPINUELAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
Dec 05, 2024 -

Superstition Springs Lexus responded

Thank you! We’re thrilled to hear about your positive experience with Chris Bates and our team. Your kind words mean a lot to us, and we’ll be sure to pass along your feedback. We strive to provide top-notch service and appreciate your support!

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