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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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November 15, 2024

Shane was absolutely professional , knowledgeable, helpful and accommodating. What a gift he is to the worried and anxious customers who need Lexus service!! More

by CINDY36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane in Service
Nov 18, 2024 -

Superstition Springs Lexus responded

Cindy, thank you for your fantastic feedback! We're thrilled to hear about your positive experience with Shane. Our team is dedicated to providing top-notch service, and it’s great to know Shane made a difference for you. We appreciate your support!

November 15, 2024

Everyone at Superstition springs Lexus was helpful and courteous! I received help immediately & my service check was done quickly!! More

by Louie Jaskulka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron,Lyons
Nov 18, 2024 -

Superstition Springs Lexus responded

Thanks for sharing your experience, Louie! We're thrilled to hear that our team made your visit smooth and efficient. Providing excellent service is our priority, and your feedback means a lot to us. We look forward to seeing you again soon!

November 15, 2024

Awesome place to have your car serviced and the service writer is phenomenal to work with. More

by HARRY.LIBBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service
Nov 18, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Harry! We're thrilled to hear you had a great experience and that our service writer made a positive impact. We look forward to welcoming you back for your next service!

November 15, 2024

Friendly customer service oriented and they have been very a comodating regarding my needs. They also answer my questions. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane hicks
Nov 18, 2024 -

Superstition Springs Lexus responded

Thanks for your kind words, Steve! We're thrilled to hear that our team has been accommodating and helpful. Your feedback means a lot to us as we strive to provide the best experience possible. We look forward to serving you again!

November 15, 2024

Great service, my service advisor is always looking out to what’s best for my automobile. More

by BRUCEBOGUCKI1232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
Nov 18, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Bruce! We're thrilled to hear that your service advisor is consistently providing top-notch care for your automobile. Your satisfaction means the world to us, and we're here to keep you and your vehicle in great shape!

November 14, 2024

Brought car in for a warranty issue. Was told extended warranty did not cover it. We called the warranty company ourselves and it turns out it IS covered. Took 3 week ls because lexus di More

by chris.prodanov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Nov 18, 2024 -

Superstition Springs Lexus responded

We understand how frustrating it must have been to face delays, miscommunication, and concerns about the condition of your vehicle upon its return. This is certainly not the level of service we aim to provide. To ensure that your concerns are fully addressed, we encourage you to reach out directly to our Service Director, Mike McGee, at customerrelations@sslexus.com.

November 14, 2024

Excellent service by the Lexus team. They take care of their customers with lot of grace. I am extremely happy with their services. More

by rkondury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHAINE
Nov 15, 2024 -

Superstition Springs Lexus responded

Thank you! We’re thrilled to hear you had such a positive experience with our team. Providing excellent service is our priority, and your kind words truly motivate us. We look forward to serving you again!

November 14, 2024

I really appreciated the fast service I received when my battery died. The roadside assistance came quickly and the dealer took me in right away and put in a new battery. I couldn’t have asked for better ti More

by hchart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not aware
Nov 15, 2024 -

Superstition Springs Lexus responded

Thanks for your fantastic feedback! We’re thrilled to hear you had such a positive experience with our roadside assistance and service. Your satisfaction is our priority, and we’re here to help whenever you need us.

November 14, 2024

A previous service manager attempted to upsell work to be done. I felt completely insulted by the reason for ac service. Jake spoke with me for some time and offered the apology for the attempted upsell More

by Terryinaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Nov 15, 2024 -

Superstition Springs Lexus responded

We appreciate your feedback! It’s great to hear that Jake took the time to address your concerns. We strive for transparency and customer satisfaction, so your experience means a lot to us. Thank you for your support and for sharing your thoughts!

November 14, 2024

It was a pleasant experience. Kaleb and Greg were very personable and enjoyable to work with. More

by CATHERINE.ARVIZU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Okolita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaleb
Nov 15, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Catherine! We're thrilled to hear you had a pleasant experience with Kaleb and Greg. Our team strives to create enjoyable interactions, and your kind words mean a lot to us! Looking forward to serving you again soon.

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