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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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October 26, 2024

Phil was great. He explained everything to me clearly. I knew I was in hood hands More

by SORE4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Depart: Phil
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thank you for the fantastic review! We're thrilled to hear that Phil provided clear explanations and made you feel confident. We're always here to help, and your feedback motivates us to keep delivering great service!

October 26, 2024

Our service advisor Jacob was excellent. Everything was completed according to the schedule and initial estimate More

by Wtravers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Brightman
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks for the great feedback! We're thrilled to hear that Jacob provided excellent service and that everything went smoothly. We strive for efficiency and transparency, and it’s wonderful to know we hit the mark for you. Looking forward to serving you again!

October 26, 2024

My service rep was very communicative and professional. I appreciate being provided a loaner car. More

by RICHARDKNST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Richard! We’re thrilled to hear that our team provided you with great service and a loaner car. Your satisfaction is our priority, and we look forward to assisting you again in the future!

October 26, 2024

Overall, it was a good experience. My Concerns were addressed, and everything was handled in a professional manner. More

by Tom Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake in the service department was outstanding.
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Oct 29, 2024 -

Superstition Springs Lexus responded

Tom, we’re thrilled to hear about your positive experience! Thank you for recognizing our team's professionalism. Your feedback means a lot to us, and we look forward to continuing to meet your needs in the future.

October 26, 2024

Outstanding sales and service. You can’t get better attention. Shane in service takes care of all your needs, I’m a customer for life. More

by docbuffalo747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane, service writer
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear about your outstanding experience with Shane and our team. Your loyalty means the world to us, and we look forward to serving you for many years to come!

October 26, 2024

They got me fast for my 10,000 mile FREE service. They gave me an option of 2, 4, 6, 8 hour pick up. Loved that. More

by phogue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you had a great experience with your 10,000-mile service. Our team works hard to offer flexible options, and it’s fantastic that you appreciated that. Looking forward to serving you again!

October 25, 2024

The best Lexus service department in the valley! They do all work correctly the first time and never try to upsell any services. More

by CRICHARDSON7425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent, Denise
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We’re thrilled to hear you had such a positive experience with our service department. Our team takes pride in providing top-notch service without the upsell, and your support means the world to us!

October 25, 2024

Always attentive and provide good service. Explains everything thoroughly on what issues that need to be taken care. More

by Gary Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Superstition Springs Lexus responded

Gary, thanks for the fantastic feedback! We're thrilled to hear that you found our service attentive and thorough. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. Looking forward to serving you again!

October 25, 2024

Phil is excellent and knows his stuff. I like how he explains things regarding maintenance. More

by ARIZONAHOFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil service
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Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear that Phil's expertise and clear explanations have made a positive impact. Your satisfaction is our priority, and we appreciate your support!

October 25, 2024

Phil is awesome to work with. Was up front about everything. The work done was completed within the time quoted. The shuttle was there to pick me up and I could not be happier wit More

by LORIE.VALENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip in service
Report | Print
Oct 29, 2024 -

Superstition Springs Lexus responded

Lorie, we're thrilled to hear about your positive experience with Phil and our team! Timely service and clear communication are our priorities. Thank you for taking the time to share your feedback—it truly means a lot to us! We look forward to serving you again.

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